Crutherland House & Spa

Review summary

1. D

   Debbie

   Glasgow1 review

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Had a lovely meal at Crutherland House for Mothers Day. From 89 years to 4 months - all enjoyed their visit. The food was lovely. Well presented and large portions. Staff were all very nice and helpful
   

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2. S

   Suzanne

   Glasgow2 reviews

   5.0

   Dined on 26 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   We had booked table for 5.30pm but due to accident on expressway we didn’t arrive till 6pm,we did phone hotel 3 times to explain our delay but no one answered..The staff at the restaurant were very understanding about our lateness.. the food & service were excellent we will definitely be back again..
   

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3. K

   Kathleen

   Glasgow1 review

   5.0

   Dined on 29 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Having read some of the reviews I wasn’t sure this would be a great experience. It was the best afternoon tea I have ever had. Everything on the cake stand was fresh and delicious. The waiter was lovely, very good at his job. Being a Tuesday it was quiet but very enjoyable. The only downside was it was a little pricey but I guess you get what you pay for.
   

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4. K

   Keith

   Glasgow1 review

   5.0

   Dined on 20 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a loverly experience at this hotel restaurant.
   

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5. M

   Mae

   Glasgow3 reviews

   2.0

   Dined on 18 January 2025

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 2

   This is a poor quality hotel. Nothing luxury about it. Staff polite, efficient and attentive except for one of the Spa receptionists. She needs a course on customer service. Housekeeping team let the hotel down. Don't go there if you want a quiet relaxing weekend in the Spa. Private letter of complaint sent to Head Office. From someone who rarely complains but this one has crossed the line. Feel sorry for the lovely staff.
   

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6. C

   Catherine

   Glasgow2 reviews

   3.0

   Dined on 17 January 2025

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   Excellent food and a lovely dining experience. Scotch egg starter best ever. Staff were attentive and professional.
   

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7. M

   Megan

   Glasgow1 review

   1.0

   Dined on 11 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Food was awful, either overcooked or undercooked & service staff miserable and unaware of surroundings.
   

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8. J

   John

   Manchester1 review

   1.0

   Dined on 29 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Food very average and not value for money, service poor
   

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9. D

   David

   Dunbartonshire1 review

   3.0

   Dined on 29 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The food was okay, wasnt much of choice for vegetarians half the dessert menu wasn't available but the staff were friendly & polite.
   

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10. S

    Stevie

    London2 reviews

    5.0

    Dined on 28 December 2024

    1. Overall 5
    2. Food 5
    3. Service 3
    4. Ambience 5

    Attended for dinner as part of dinner bed and breakfast package with my husband and 6 year old son. Service was initially very good, very friendly staff and order taken quickly/food arrived quickly. Started and main course were excellent. Unfortunately I didn’t enjoy the dessert although my husband did like his. What I had originally ordered wasn’t available. I heard then tell other tables this but no one told me. I only understood after my dessert arrived and I realised it was different to what I ordered. When the restaurant became busy, staff struggled to cope. There was a 20minute wait for the bill due to a larger tabling payment issue and malfunctioning card machine. The staff were very kind and apologetic. I could see they were trying their best and possibly just a bad night. We would definitely come back as up until dessert everything was great.
    

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