Cuts Steakhouse - Sugarloaf

Review summary

1. G

   Gerard

   Houston

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   After being exited to going out for Xmas day - it was quickly apparent that the service being offered would make this much anticipated evening quickly turn into one of much dissatisfaction and great disappointment. My server was not very attentive - and I can assure you, my party of 4 was not demanding or anything that would tilt the details to the other side. In all actuality, the assistant service was more attentive than the lead server should have been. We were never told about the holiday evening specials - we were simply given the “additional” holiday menu and told the item choices were available. The assistant server actually confirmed when we were ready to order our main entrees and there was “never” any type of periodic table checking - at any time during the evenings dining. Not to mention, when the assistant server informed us of several items that were no longer available (soups and selected salad entrees) - for our 6:30pm seating - the lead server responded, unprofessionally, by stating, in part, “we’ve been opened since 12’ o’clock noon and it’s been a busy day.” Needless to say, not only was the lead service disappointing but her lack of service oriented “care” was both unacceptable and disheartening. Assuredly, by the time this disappointing meal was winding down toward the end - the downward spiral hit the pinnacle when we were never offered or asked about dessert and what had now become consistent - the assistant server ended up presenting the dessert menu selections - with no informative explanations of details or what was being offered on the dessert menu. Consequently, already experiencing much disappointment - we decided to take the bill in lieu of ordering dessert, like most dining experiences end. Thus, my Xmas present to my family was not what I had expected it to be and thus, I will definitely have to rethink about the next time I decide to make Cuts Steakhouse a part of my holiday presentation to myself or to my family and friends.
   

   Is this helpful?

   Report
2. L

   Lyn

   VIP

   Cincinnati

   88 reviews

   5.0

   88 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   First time & definitely not our last. Service was perfect - Joey & Lorenzo were our servers. The steaks were amazing - best Filet I’ve had in years. The only item that could be better were our cocktails - very light alcohol pours. We look forward to a return visit.
   

   Is this helpful?

   Report
3. S

   Sheryl

   Atlanta Metro

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had to modify my reservations to add 2 people and the host was very accomodating. Everyone there was excellent and the food and drinks were delicious. We all has a wonderful time and definitely will be returning.
   

   Is this helpful?

   Report
4. S

   Samone

   Las Vegas

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We visited Christmas day; the food, service, ambience was top tier! Our waiter was very accommodating and checked on us throughout our dinner. Will definitely visit again!
   

   Is this helpful?

   Report
5. p

   paige

   Atlanta Metro

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I would put their steak up against anything north or the atl
   

   Is this helpful?

   Report
6. K

   Kay

   Charleston

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first visit, and we weren't certain what to expect. However, we were very pleased with the entire experience. From the greeting at the door, throughout the meal, and then leaving, the service was the best we've experienced during a holiday season. Super friendly, always smiling, and the manager even stopped by the table after w started on the entree to check on us. We started with a shrimp cocktail appetizer, which was chilled and presented beautifully and tasted good. We ordered the 14 ou ribeye with root veggies and the 8 ou filet with asparagus. The entrees were hot when delivered, cooked exactly as ordered, and needed no extra sauce or seasoning. We took our time and enjoyed every bite. There was very little fat in our steaks, which is a plus for me. Our servers (team 5) both suggested the apple cobbler for dessert, and we went for it. The portion was large and definitely meant for two. We will be returning there again in the near future to explore the rest of the menu. 5 stars across the board.
   

   Is this helpful?

   Report
7. C

   Cheryl

   Atlanta Metro

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our servers were great! The service was impeccable! The food was excellent! The oyster rockfeller w/bacon is a great appetizer. If you like Pinor Noir, the Tayu brand is delicious!
   

   • 
   • 

   Is this helpful?

   Report
8. E

   Elizabeth

   VIP

   Greater Boston

   10 reviews

   4.0

   10 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was delicious, but we felt a little rushed. The music was also a bit loud which made it hard to have conversations.
   

   Is this helpful?

   Report
9. S

   Socorro

   San Francisco

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The owner is very kind and funny, offered to babysit our baby who slept through the entire dinner! The staff, food, service and live music was wonderful! Thanks for letting celebrate at Cuts steakhouse!
   

   • 
   • 
   • 

   Is this helpful?

   Report
10. J

    Jaquelyn

    VIP

    Charleston

    19 reviews

    4.0

    19 reviews

    Dined 3 days ago

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Great restaurant for Lawrenceville/Duluth, keep up the good work.
    

    Is this helpful?

    Report