Daily Gather

Review summary

1. C

   Chanpen VIP

   New York City4 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Food okay. Service was terrible. Server came and took order and never check on us again until we were done. My husband dropped his fork and had to eat the rest of his dinner with a knife. Not going back there again.
   

   Daily GatherResponded today

   I hate that your visit with us was anything less than exceptional. We strive to continuously improve our guest experience, and it sounds like we missed the mark with your experience. I assure you that what you experienced on your visit is not our standard, and I would be disappointed if that experience was the last way you got to remember us. I have followed up with you privately to make things right.
   

   Is this helpful?

2. K

   Kate

   Houston1 review

   4.0

   Dined on 23 February 2025

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   I’ve been there many times and today I had brought family in from out of town and we were all disappointed in the service. Especially since it’s not a cheap place. Our server was pretty horrible. She never introduced herself, when I asked which kinds of bread they had she said I don’t know and never offered to check, she never checked on us or asked how our food was or if anyone needed anything and when we sat there for a while after, she never came back to ask if we wanted water or if the few people that showed up later wanted anything. Also checked on reservation that it was someone’s birthday in our party and although that could have been an issue with communication from the server, she didn’t offer a free dessert for them Or even say happy birthday.
   

   Daily GatherResponded on 25 February 2025

   Hi Kate, Thank you for taking the time to share your feedback. We’re truly sorry that the service did not meet expectations, especially during such an important visit with family. We always strive to provide a warm and attentive experience, and it’s disappointing to hear that we fell short. Your concerns have been shared with our team to ensure we address these issues and improve moving forward. We appreciate your continued support and would love the opportunity to welcome you back for a much better experience.
   

   Is this helpful?

3. C

   Cristy

   Houston5 reviews

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our waitress was amazing and truly made the difference
   

   Daily GatherResponded on 25 February 2025

   Thanks, Cristy! We’re so glad your waitress made a difference. Hope to see you again soon!
   

   Is this helpful?

4. R

   Rachelle

   Houston3 reviews

   1.0

   Dined on 18 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We were ignored for at least 5 minutes after being seated. It was a Monday night and the restaurant was empty. Coming to take our order was after thought. There was no welcome to our restaurant, have you been here before, are you celebrating anything, do you have any questions, it was what do you want. The food was average at best, the salad was over dressed and to acidic, the oysters were sandy, the banana foster pudding was mediocre at best.
   

   Daily GatherResponded on 19 February 2025

   Hi Rachelle, I’m truly sorry that your experience did not meet expectations. We strive to provide a warm, welcoming atmosphere and attentive service, and I regret that we fell short during your visit. Your feedback regarding the food and service has been shared with our team so we can address these concerns and improve. We’d love the opportunity to make things right and provide you with a better experience in the future. We hope to welcome you back soon!
   

   Is this helpful?

5. L

   Louis

   Houston16 reviews

   4.0

   Dined on 16 February 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   We went to brunch at this restaurant. I had the Bison Hash and others in my party had the garden omelet, avocado toast, and the shrimp & grits. I had a bite of the other plates and everything tasted great! A serious pet peeve that this restaurant can easily remedy and save time & money in the process, is how management apparently encourages the servers to NOT write down people's orders but commit them to memory instead. Perhaps the management thinks that this somehow is part of their brand's culture or something. I don't know. However, since we had several dishes brought to us simply wrong (and not what we ordered) --- where I got over-hard eggs when I ordered over-medium, my wife got runny eggs (when she asked for hard poached eggs a la carte) and my sister who ordered an entirely different dish got the hard-poached eggs instead, that just makes things irritating. We then asked for a grilled salmon fillet prepared simple (salt and pepper) for my young daughter, but they brought smoked salmon. Mind you, that smoked salmon tasted delicious (I took a small bite) but it wasn't what we ordered, and my daughter didn't like it. To the restaurant's credit, the server brought out a new salmon for us and also brought out a pouched egg as ordered for my wife, but I just let my own incorrect order just slide since I didn't want to wait for any new dish. If this restaurant lets their servers simply WRITE DOWN their customers' orders --- you know, like how they've done in eating establishments for the past few centuries --- things would go much smoother for all parties involved. To sum up: It sounds like I'm down on this place. I'm not. The food was really good, and the greenspace play area next door is great for families with kids. But just WRITE DOWN THE ORDERS! Good grief, people! This is an EASY Fix for this restaurant! If this place wants to be "different", give your servers tablets, smart phones, or paper plates to take down orders, but TAKE THEM DOWN!
   

   Daily GatherResponded on 19 February 2025

   Hi Louis, Thank you for taking the time to share your experience. We’re so glad you enjoyed the food and appreciate your feedback about the service. We completely understand how frustrating it must have been to receive incorrect orders, and we sincerely apologize for the inconvenience. Your concerns have been shared with our team so we can improve our order accuracy and overall guest experience. We truly value your feedback and hope to have the opportunity to provide you with a seamless experience on your next visit. We’d love to welcome you back soon!
   

   Is this helpful?

6. E

   Erik

   Houston1 review

   1.0

   Dined on 16 February 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   Ambiance was great! But the service was not good at all. We waiting 20-25 minutes just to see our server. It was not a busy night. Shrimp & Grits were horrible
   

   Daily GatherResponded on 19 February 2025

   Hi Erick, Thank you for sharing your experience with us. I’m truly sorry to hear that your visit didn’t meet expectations. We strive to provide a seamless and enjoyable dining experience, and it’s disappointing to know that we fell short. Please know that we are addressing your concerns internally to ensure improvements moving forward. We’d love the opportunity to welcome you back and provide the level of service and quality that we hold ourselves to. If you’d like to share more details, feel free to reach out—we appreciate your feedback and hope to see you again soon.
   

   Is this helpful?

7. G

   George

   Las Vegas7 reviews

   2.0

   Dined on 16 February 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Over an hour to get dinner. Over salted snapper was not edible. David, our server, was slow and inattentive. Manager tried to make things better but likely will not return.
   

   Daily GatherResponded on 19 February 2025

   Hi George, Thank you for your feedback. I’m sorry to hear that your experience didn’t meet expectations, especially with the wait time and food quality. This is not the level of service we strive for, and we truly appreciate you bringing it to our attention. We are addressing these concerns with our team to ensure we improve moving forward. We’d love the opportunity to welcome you back and provide the experience we know we can deliver. Hope to see you again soon!
   

   Is this helpful?

8. S

   Sasa

   Houston1 review

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 1

   We were seated on the patio but I don’t feel that the restaurant was prepared for patrons to be on a patio. Weather was cold and it was rainy. The restaurant didn’t have enough heaters to go around and parts of the patio were not covered. The table and seat cushions we were seated at were wet. Staff was great and tried to accommodate us and even comped us a desert. Food was getting cold fairly quickly due to the cold weather. Overall, food and service were great but ambiance and overall experience was below what I expected.
   

   Daily GatherResponded on 19 February 2025

   Hi Sasa, Thank you for your feedback. We’re happy to hear that you enjoyed the food and service, but we’re truly sorry that the patio experience fell short of expectations. We always strive to provide a comfortable and enjoyable environment for our guests, and we regret that we weren’t better prepared for the weather that evening. Your feedback is important, and we’ll be reviewing this with our team to ensure we improve in the future. We appreciate you giving us a try and hope to welcome you back for a much better experience next time!
   

   Is this helpful?

9. M

   MAX VIP

   Phoenix7 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great restaurant! Great vibe! The food is not always perfectly executed, but overall I’d say this is a great place to go.
   

   • 

   Daily GatherResponded on 19 February 2025

   Hi Max, Thank you for your kind words! We’re thrilled to hear you enjoyed the vibe and had a great experience overall. We appreciate your feedback on the food execution and will share it with our team as we’re always striving to improve. Looking forward to welcoming you back soon for another great visit!
   

   Is this helpful?

10. E

    Edward

    Houston10 reviews

    3.0

    Dined on 15 February 2025

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 4

    I like the food and liked the service. My issue is they Nickle and Dime you for everything. I ordered spaghetti, but it’s $5 extra for each meatball… really… each meatball!!! I don’t mind paying extra for a protein, but each meatball!… which was the size of a golf ball. You also had to pay $2 extra for cornbread for your soup or salad. I ordered a Tom Collins and they charged me extra for Hendricks Gin that I did not request and the drink was $18. I’ve NEVER spent $18 on a Tom Collins’s even at a 4 and 5 star restaurant. I wouldn’t come again solely on the pricing of the restaurant.
    

    Daily GatherResponded on 19 February 2025

    Hi Edward, Thank you for sharing your feedback. We’re glad to hear you enjoyed the food and service, but we’re sorry that the pricing didn’t meet your expectations. We always strive to be transparent with our menu pricing, and we appreciate you bringing this to our attention. Regarding the cocktail charge, that’s certainly not the experience we want for our guests, and we’d be happy to look into it further. Please feel free to reach out to us directly - we’d love the opportunity to make things right and ensure your next visit is a better one. Your feedback is valuable to us, and we truly appreciate it.
    

    Is this helpful?