Dean's Italian Steakhouse

Review summary

1. M

   Matthew

   Washington DC

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   I thought the food and service were good. Felt over priced overall. The hotel is just not the right atmosphere for that quality of restaurant.
   

   Dean's Italian SteakhouseResponded 1 day ago

   Hi Matthew, thanks for visiting us at Dean's Italian Steakhouse. We appreciate your feedback and are glad to hear that you enjoyed our food and service. We understand that you found our prices to be high and felt the ambience was not suitable for the quality of our restaurant. We strive to provide an exceptional dining experience and your comments will help us improve. We hope to have the opportunity to serve you again in the future.
   

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2. b

   brad

   San Francisco

   20 reviews

   vip
   3.0

   20 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   O.K. First time experience. Scallops are only cooked on one side and should be on both sides. Bucatini was too salty but the lobster rigatoni was very good. Baked Alaska was awful and they had to take it back as well as the scallops… I guess that’s what you get for going to a steak house and eat seafood… Won’t be back.
   

   Dean's Italian SteakhouseResponded 1 day ago

   Thanks for the feedback. We're sorry to hear about your first experience at Dean's Italian Steakhouse. We take pride in our dishes and it's disappointing to hear that our scallops and Baked Alaska didn't meet your expectations. We're glad, however, that you enjoyed our lobster rigatoni and that the rest of your meal was satisfactory. We appreciate your honesty and will use your comments to improve. We hope you'll consider dining with us again.
   

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3. M

   Marion

   Charlotte

   35 reviews

   5.0

   35 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for the first time and had the best steak dinner out there! We went old school with the Caesar salad. Loved the anchovies! Both had the 8oz filet. Very tender and flavorful. The side of creamed spinach was enough for two generous servings. We had a baked Alaska for the first time and it was heavenly. Our server was extremely professional and we really enjoyed his suggestions and service. This is my favorite steak house now.
   

   Dean's Italian SteakhouseResponded 1 day ago

   Hi Marion, thanks for the great review! We're thrilled to hear that you had a wonderful dining experience at Dean's Italian Steakhouse. We always strive to provide excellent service and delicious meals, so we're glad you appreciated it. We look forward to serving you again soon. Thanks again for your kind words!
   

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4. k

   kesha

   Kansas City

   16 reviews

   vip
   3.0

   16 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Steak was tough ordred an 18 oz bone in filet it was not seasoned. Mashwd potatoes were not flavored nor was mac n chz. French onion soup was great as well as the rolls.
   

   Dean's Italian SteakhouseResponded 3 days ago

   Kesha, Sorry we did not deliver a great dining experience for you. This is obviously not the experience that we strive for and hope to have you back to show you the amazing food and service we are known for. If you would like to speak to a member of our management team please feel free to reach out to us directly at the restaurant.
   

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5. P

   Paul

   Charlotte

   42 reviews

   vip
   4.0

   42 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good restaurant (service and food) however very pricey. Don’t even validate parking!
   

   Dean's Italian SteakhouseResponded 3 days ago

   Hello Paul, Thank you for taking the time to review your visit to Dean's. We're thrilled to hear that you enjoyed our food and service. We understand your concern about our pricing. We strive to provide a dining experience that matches the quality of our food and service, and we understand that some pricing may be higher than expected. We appreciate your feedback and will consider it as we continuously strive to improve our services. We look forward to serving you again.
   

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6. N

   Neal

   Coastal Georgia

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Took my wife for her birthday, the service was excellent and the food was awesome.
   

   Dean's Italian SteakhouseResponded 3 days ago

   Hi Neal, thanks for the feedback! We're thrilled to hear that you and your wife had a great time celebrating her birthday at Dean's. It's wonderful to know that our service and food met your expectations. We strive to provide excellent experiences for our guests, and your kind words are a testament to our efforts. We look forward to serving you again on your next visit!
   

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7. D

   Deontae

   Charlotte

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   My fiancé and I spent his birthday evening at Dean’s. The food was delicious and service was good. The noise level was surprising, but I must say the food made up for it. We highly recommend this restaurant for a nice evening out.
   

   Dean's Italian SteakhouseResponded 3 days ago

   Thanks for visiting us and for taking the time to share your feedback. We're thrilled to hear that you and your fiancé enjoyed his birthday at Dean's. It's wonderful to know that our food made up for the noise level and that you found our service to be good. Your recommendation means a lot to us. We look forward to welcoming you back for another nice evening out.
   

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8. P

   Peyton

   Charleston

   14 reviews

   vip
   5.0

   14 reviews

   Dined on 21 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our steaks were absolutely delicious! Our server, Tyler, was attentive and helpful with our menu questions. It was a little bit noisy near the bar but the food more than makes up for it!
   

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9. D

   Debra

   Charlotte

   27 reviews

   vip
   4.0

   27 reviews

   Dined on 17 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   The food was delicious and the service was excellent except for the ladies at the hostess stand.They weren't very friendly. The seating is tight. We had a reservation for 6 but felt right up against the people behind us. The sides weren't very warm. Very expensive restaurant but we would consider returning for another special occasion just based on how good the entrees were! Steak was delicious and the seafood was excellent. Parking right next to the restaurant but it was expensive.After spending so much on the food it was strange that the restaurant doesn't validate parking.
   

   Dean's Italian SteakhouseResponded on 19 November 2024

   Hi Debra, Thank you for your feedback. We're thrilled you enjoyed our delicious entrees and the seafood. We're sorry to hear about your experience with the hostess and seating. We strive to create a comfortable and welcoming atmosphere for all our guests. We appreciate your comments and will consider them as we continually strive to improve our guests' experiences. We hope to welcome you back for another special occasion.
   

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10. S

    Shelley

    New York City

    1 review

    4.0

    1 review

    Dined on 16 November 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5

    This was not our first time at Dean’s, but I’m not sure we’ll be back. Although the service was wonderful, the food was a bit of a disappointment. We ordered the Tomahawk steak for the three of us, expecting that to be more than enough. Unfortunately it was very fatty, which left us all feeling as though we only had a few good bites each. I love marbling and a little fat, and the bites we did have were delicious, but at a cost of $250, we felt cheated. Additionally, we ordered two lobster tails, one of which we needed to send back, as it wasn’t cooked enough. Again, the service was wonderful , but for the $600+ we spend on dinner, the value simply was not there.
    

    Dean's Italian SteakhouseResponded on 19 November 2024

    Hi Shelley, thank you for your feedback. We're glad you enjoyed our service, but we're sorry to hear about your disappointment with the Tomahawk steak and lobster tails. We take your comments seriously and will consider them as we strive to improve our food quality and overall dining experience. We hope to have the opportunity to serve you again in the future.
    

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