Dean's Italian Steakhouse

Review summary

1. P

   Peyton

   Charleston

   14 reviews

   vip
   5.0

   14 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our steaks were absolutely delicious! Our server, Tyler, was attentive and helpful with our menu questions. It was a little bit noisy near the bar but the food more than makes up for it!
   

   Is this helpful?

   Report
2. D

   Debra

   Charlotte

   26 reviews

   vip
   4.0

   26 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   The food was delicious and the service was excellent except for the ladies at the hostess stand.They weren't very friendly. The seating is tight. We had a reservation for 6 but felt right up against the people behind us. The sides weren't very warm. Very expensive restaurant but we would consider returning for another special occasion just based on how good the entrees were! Steak was delicious and the seafood was excellent. Parking right next to the restaurant but it was expensive.After spending so much on the food it was strange that the restaurant doesn't validate parking.
   

   Dean's Italian SteakhouseResponded 4 days ago

   Hi Debra, Thank you for your feedback. We're thrilled you enjoyed our delicious entrees and the seafood. We're sorry to hear about your experience with the hostess and seating. We strive to create a comfortable and welcoming atmosphere for all our guests. We appreciate your comments and will consider them as we continually strive to improve our guests' experiences. We hope to welcome you back for another special occasion.
   

   Is this helpful?

   Report
3. S

   Shelley

   New York City

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   This was not our first time at Dean’s, but I’m not sure we’ll be back. Although the service was wonderful, the food was a bit of a disappointment. We ordered the Tomahawk steak for the three of us, expecting that to be more than enough. Unfortunately it was very fatty, which left us all feeling as though we only had a few good bites each. I love marbling and a little fat, and the bites we did have were delicious, but at a cost of $250, we felt cheated. Additionally, we ordered two lobster tails, one of which we needed to send back, as it wasn’t cooked enough. Again, the service was wonderful , but for the $600+ we spend on dinner, the value simply was not there.
   

   Dean's Italian SteakhouseResponded 4 days ago

   Hi Shelley, thank you for your feedback. We're glad you enjoyed our service, but we're sorry to hear about your disappointment with the Tomahawk steak and lobster tails. We take your comments seriously and will consider them as we strive to improve our food quality and overall dining experience. We hope to have the opportunity to serve you again in the future.
   

   Is this helpful?

   Report
4. AP

   AndreaP

   Charlotte

   3 reviews

   2.0

   3 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   The food just isn’t it anymore. We’ve dined here a few times, first time being the best. Their food quality has not improved since then. Also, if you’re charging $10 for still water, I’d expect it to be in a glass bottle, not plastic. We paid $100 for waygu that came out cold, had to ask for another hot skillet. Wagyu should be buttery and melt in your mouth, not chewy and cold. My filet was extremely charred on the outside (even though I asked for it to be medium,) kind of overwhelming the taste. The bread service and crab cake were good. We asked for truffles on our mashed potatoes and those were hard and lacked flavor. The server was great, and we do love the ambience. The drinks and wine are good as well. It’s just unfortunate the food doesn’t deliver.
   

   Dean's Italian SteakhouseResponded 4 days ago

   Hi Andrea, Thank you for your feedback. We're glad you enjoyed your previous visits, but we're sorry to hear that some aspects of your recent visit fell short. We take your comments about our food quality seriously. We strive to improve our offerings, and your comments will help us do that. We hope to welcome you back soon and provide you with the experience you deserve at Dean's Italian Steakhouse.
   

   Is this helpful?

   Report
5. A

   Alex

   Charlotte

   1 review

   4.0

   1 review

   Dined on 15 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Steak was amazing. Perfectly how we wanted it to be. Service was also amazing. Unfortunately there was some rubber plastic thing in our tiramisu. But the major gave us something special that made this place a solid 9.4/10. Everything else was amazing! They even gave us a lemon cheesecake for our anniversary! Thank you Dean’s Italian steakhouse!!
   

   Is this helpful?

   Report
6. OT

   OpenTable Diner

   Charlotte

   10 reviews

   5.0

   10 reviews

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience was exceptional, everyone a MUST me and my love thought it was everything! Purchase the pre bottle of Moet just sets the mood with the oysters 🥰
   

   • 
   • 

   Dean's Italian SteakhouseResponded 4 days ago

   Hello! We're overjoyed to hear that you had an exceptional experience at Dean's. It's wonderful to know that our team's efforts, from the pre-bottle of Moet to the oysters, contributed to your memorable visit. We appreciate your kind words and high ratings. We can't wait to welcome you back soon!
   

   Is this helpful?

   Report
7. L

   Lisa

   Charlotte

   5 reviews

   4.0

   5 reviews

   Dined on 14 November 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 2

   I would absolutely recommend trying. Service is very very good. Food is made well. Noisy but great vibe.
   

   Dean's Italian SteakhouseResponded 4 days ago

   Hi Lisa, thanks for your high praise for our restaurant! We're thrilled to hear that you enjoyed the food and service. We understand that the noise level was a bit high, and we appreciate your patience. We're always working on improving our guests' experience. We hope to see you again soon!
   

   Is this helpful?

   Report
8. P

   Persian

   Raleigh

   2 reviews

   5.0

   2 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you Sean for the service and guiding us thru the menu.
   

   Dean's Italian SteakhouseResponded 4 days ago

   Thanks for the review! We're thrilled to hear that you enjoyed your dining experience with us at Dean's Italian Steakhouse. It's always our pleasure to guide our guests through our menu and provide excellent service. We look forward to serving you again soon.
   

   Is this helpful?

   Report
9. P

   Paul

   Tampa

   5 reviews

   5.0

   5 reviews

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server the food was all great The noise level was higher than expected while trying to conduct/converse with a business client Would have preferred a quieter location within the restaurant
   

   Dean's Italian SteakhouseResponded 4 days ago

   Hi Paul, thank you for taking the time to share your experience at Dean's. We're thrilled to hear that you enjoyed our food and found our service to be great. We understand that the noise level was higher than expected during your visit with your business client. We appreciate your suggestion and will take it into consideration. We look forward to welcoming you back soon.
   

   Is this helpful?

   Report
10. K

    Kevin

    Charlotte

    1 review

    5.0

    1 review

    Dined on 13 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent staff, and the atmosphere I really admired. I was very comfortable, was not feeling like everyone was sitting on top of each other and it wasn’t noisy or anything. The food was excellent, and the staff very professional and they did not seem like they were over worked. Would definitely visit again.
    

    Dean's Italian SteakhouseResponded 4 days ago

    Hi Kevin, thank you for your wonderful review! We're thrilled to hear that you enjoyed our atmosphere and found our staff professional. We're also happy to hear you enjoyed our food and found value in our offerings. Your feedback means a lot to us. We look forward to welcoming you back to Dean's!
    

    Is this helpful?

    Report