Del Frisco's Grille - Fort Worth

Review summary

1. T

   Tracy

   San Francisco

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Usually love Del Frisco Grille but service was way off tonight. No specials read to us, very long wait for drinks, then appetizers. Ordered and was told no Steakhouse Salad for 2 of 8 guests when my husband saw some being delivered and they were still sending that cut of meat out. Food delivered very slowly with 4 sitting with meals and 4 without. Did speak with manager and they comped a few things. Also there was a horrible sewer smell between the kitchen and back dining area on the first floor. Not exactly the Christmas Eve Eve meal we had planned to enjoy. Staff up correctly and be ready with good service. We would have tipped generously had it been worthy. We had planned to enjoy a nice high end meal and did not receive one.
   

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2. J

   Jason

   Dallas

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   Items we ordered never came with the meal and the entree my wife ordered was mixed with someone else’s order so steak was under cooked to her liking. Sent it back ti recook so experience was long.
   

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3. E

   Elisa

   Dallas

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Our reservation was for 5:45. We were seated late. Waited 45 mins to get our drinks. We were late getting to our next event even though we allowed 1.5 hours to eat. We did not order appetizers or dessert & we only had a party of four. The table behind us had a similar situation. They complained to the manger. The manager was kind and apologized to them. As she walked away from the table she literally rolled her eyes. The experience was terrible. We won’t be back.
   

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4. K

   Kitty

   Dallas

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   We made reservations for 5:30 to celebrate a birthday. The reservation stated NOT to give the gentleman the bill. From the moment we walked in, it was a disaster. They stated a four hour wait but emphasized we made reservations. Our greet time was about 15 mins. Water was another 10 mins. Our server was non existent. The appetizers came out slow and then our order was taken very late after the apps. We sat and sat and watched as other tables were seated after us and left before us. The table behind us complained it took 45 mins. to get their drinks and now they were late for their event. We kept asking for our server or the manager. Even another server commented on our empty glasses. Once the manager came by, it was obvious they were understaffed because she was bartending. She blamed Bass Hall event which I quickly said that is a poor excuse. The server seemed to have tables all over the restaurant and not in a specific section. The extra setups s and menus were not removed, and we asked for to go box and had to ask multiple times. In my experience, Bass Hall has been around a lot longer than their establishment and restaurants are on notice to be prepared. It was the biggest debacle. They brought our dinner which was less than fine dining experience should be. Once the check was presented.. They gave it to the birthday person!! That was just about the final straw. Yes they comped our meals but that was not going to replace the memory for the worse dining experience. ever. For a fine dining establishment leadership and training was not present. Lesson is: If you're going downtown to dine, make sure it's not on a Bass Hall event night??
   

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5. G

   Giovanni

   Dallas

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had Kassandra as our server outside she was fantastic! Will be asking for her next time I’m here! Great food! Great service!
   

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6. L

   Laurel

   Dallas

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Service was extremely slow. Kids meals and salad took over 45 minutes to arrive
   

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7. M

   Marjorie

   Dallas

   6 reviews

   3.0

   6 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Took over 30 min to get drinks, steaks did not have sauce on it, never got water refilled. When we arrived we were one of two tables outside… so busy isn’t the excuse. We had a lot of grace but when one thing after the other has to be asked for at a $500+dinner it’s not okay. Very disappointed. The hostesses did a great job! Best I have ever experienced here!!
   

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8. H

   Heather

   Dallas

   5 reviews

   3.0

   5 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Great menu for a Christmas birthday - and a teenager who loves steak. We had no issue getting our reservation on time. The music playlist was less than awesome but the space was quiet otherwise. When we asked for bread, it took 20-30 minutes (arrived after our entrees) and the waiter regularly ask if our older teens wanted soda refills instead of just bringing them. Steaks were delish, sides were a hit, and the pretzel bread with honey cinnamon butter was a fun surprise.
   

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9. e

   edyn

   Dallas

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Seems that it was a very busy night, had a reservation for 8, got there 15 or so minutes early. Wasn’t seated until after 8:30. Could definitely tell people were getting upset however we weren’t on a time crunch! Food and service was excellent!! Made up for the wait, but wait was still somewhat inconvenient!
   

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10. C

    Cindy

    San Antonio

    2 reviews

    5.0

    2 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We throughly enjoyed our experience at Del Frisco Grill. On the Saturday night before Christmas, we were seated within 10 min of our reservation time and our meal was served in a timely manner. Quality of the meal and service was excellent.
    

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