Dickie Brennan's Steakhouse

Review summary

1. RM

   RachelM

   New Orleans

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   A waste of money. My steak was over cooked, my husbands was undercooked and all the food was so salty. Pretty sure our waitress forgot about our drinks as she didn’t bring them out until after the appetizers hit the table. Really disappointing service. I felt like we were rushed out of there as start to finish was less than 45 min. This place has been on our list for years to try and we were both so disappointed in the total experience.
   

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2. J

   Joel

   VIP

   New Orleans

   65 reviews

   3.0

   65 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Let me start by saying we love this place. We’ve loved it for years. Last night was Valentine’s and it was disappointing unfortunately. The service was disconnected all night. Once we made orders, food was reasonably quick but the following up was non existent. For example, one of our steaks (ordered medium), came out well done. By the time our server returned (food was placed from others), we had already started eating. We showed the server that the food was not cooked properly, she offered to take it back but that would have resulted in us eating at separate times, so we said “it’s fine, we don’t want to eat separately “. When it finally came time for the bill, we waited at least 25 min after receiving our go boxes. Finally we asked the floor manager to bring us the check. I under tipped (which I hate to do), but then as we were leaving, we realized the server had put the ticket on our table but hadn’t told us. I felt bad for under tipping, so we added extra money to the tip at the front desk to bring the tip amount back up to 20% approx. The desk attendant didn’t attempt to apologize for our experience, but instead just said that the server would appreciate it.
   

   Dickie Brennan's SteakhouseResponded 1 day ago

   We are truly sorry to hear about your recent experience. It is disheartening to learn that we did not meet your expectations, especially as we strive to provide the best dining experience possible. We apologize for the confusion and the delay in service you experienced. We understand your frustration and are working diligently to address these issues. We hope you'll give us another chance to make it right in the future.
   

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3. M

   Mark

   VIP

   San Antonio

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Blue ribbon steakhouse. Ask for Corey. Best waiter.
   

   Dickie Brennan's SteakhouseResponded 1 day ago

   Thank you so much for your glowing review. It is wonderful to hear that you had a fantastic experience and that Corey was so welcoming. Your kind words about our steak and service are greatly appreciated. We look forward to welcoming you back soon!
   

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4. B

   Brandon

   VIP

   Los Angeles

   116 reviews

   2.0

   116 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   The waiter was very friendly and nice. When it came to the food, I was greatly let down. My steak was cooked wrong, then cooked wrong again. The meat was average quality. My wife's fillet was not tender and of average quality at best. The bread pudding was hard on the top and bottom, then dry in the middle. Not worth it at all. Very dissapointed.
   

   Dickie Brennan's SteakhouseResponded 1 day ago

   Thank you for the review. We are glad to know that your service was warm. However, we are truly sorry to hear that our food did not meet your expectations. We take pride in our quality of our steaks and we are disappointed to hear that this was not to our high expectation. We also apologize for the issues with the bread pudding. We appreciate your feedback and will use it to improve. We hope you will give us another chance in the future to show you the high-quality food and service we're known for.
   

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5. K

   Kenneth

   Houston

   7 reviews

   3.0

   7 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Service was very slow. Over priced even for a high end steakhouse. Quality of food was good. They have an extensive but overpriced wine and scotch menu
   

   Dickie Brennan's SteakhouseResponded 1 day ago

   Thank you for visiting us. We appreciate your feedback and are disappointed to hear about the slow service. We are glad to hear that you enjoyed our food. We will work on improving our service speed and review our pricing. We hope to welcome you back soon for a better experience.
   

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6. C

   Craig

   New Orleans

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Haven't been to Dickey Brennan's in years due to all the Steak House options in the area. Thought we would circle back. The Restaurant and Service was impeccable! The food on the other hand was far from what we expected. Steaks were heavily seared on both side almost creating a think crust, the inside was cooked as ordered, medium rare, but the outer edges were very salty and almost burnt. I don't remember the steaks being like this the last time we ate there, nor have I really ever seen another state house serve a steak quite like this. The best way to describe the appearance of the steaks when they were served reminded me of an Ice Cream sandwich. I had the strip and my wife had the filet. Hopefully our steaks were maybe prepared by a new kitchen employee and this is not usually the way the food is usually prepared. The place was beautiful and the service was great, but honestly with so many other options in the region, I believe this will be our last visit to Dickey Brennan's Steakhouse. Hope others have a better experience with their Steaks.
   

   Dickie Brennan's SteakhouseResponded 1 day ago

   Thank you for the review. We are glad to hear that you found our service impeccable and enjoyed the restaurant's ambience. We are sorry to hear that your steak preparation and appearance did not meet your expectations. It is disappointing to hear that we missed the mark this time. We appreciate your feedback and hope that you will give us another chance to impress you in the future.
   

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7. J

   Jared

   Southwest Florida

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Steak was a bit overcooked. It was a nice place to eat just nothing jumped out other than the scallops which were reported to me as some of the best ever tasted which is high praise. Probably need to up the bourbon selections. Very basic bourbon list which should be better at an establishment like this.
   

   Dickie Brennan's SteakhouseResponded 1 day ago

   Thank you for taking the time to share your thoughts. We are so happy to hear that Elijah took such good care of you. We are sorry to hear that your steak was overcooked - that is not the standard we aim for. We hope to have the opportunity to serve you again and provide a better experience.
   

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8. D

   Dwayne

   San Francisco

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 5

   We were so excited to try their steak after reading the reviews! My wife ordered the petit filet and I ordered the NY strip which was recommended by the server. It was also the most expensive. They were luke warm at best. I ordered mine medium rare. The end of the steak I started eating was well done, no pink. As I moved down to the other end of the steak it was rare! Like purple rare! The only thing that was hot were the augratin potatoes!? Very disappointing considering what they charge!!
   

   Dickie Brennan's SteakhouseResponded 1 day ago

   We are sorry to hear about your experience. We strive to provide our guests with high-quality food and service, and it seems we fell short during your visit. We apologize for the steak not meeting your expectations, and we understand your disappointment about the temperature. Your feedback is important to us and we will definitely use it to improve. We hope you will give us another chance to impress you in the future.
   

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9. s

   scott

   VIP

   Southwest Florida

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   I guess after the Super Bowl, they just ran out of some things that made the experience not as nice as it could’ve been
   

   Dickie Brennan's SteakhouseResponded 1 day ago

   Thank you for taking the time to share your experience. We are sorry to hear that we did not meet your expectations this time around, especially with regards to running out of certain items. We always aim to provide the best experience for our guests and we regret that we missed the mark. We appreciate your feedback and will certainly use it to improve our offerings and service. We hope to have the opportunity to serve you again and provide a more pleasant experience.
   

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10. c

    craig

    VIP

    Philadelphia

    5 reviews

    1.0

    5 reviews

    Dined on 9 February 2025

    1. Overall 1
    2. Food 2
    3. Service 3
    4. Ambience 4

    We had lunch On Super Bowl Sunday - the food took too long to arrive and two of our four orders were sent back because they were not cooked properly. I was very dissatisfied with the experience.
    

    Dickie Brennan's SteakhouseResponded 1 day ago

    We are truly sorry for your disappointing experience on Super Bowl Sunday. We understand that waiting can be frustrating and we assure you, your feedback has been noted and will be addressed. We are always striving to improve and your feedback is invaluable to us. We hope for an opportunity to serve you better in the future.
    

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