DOC Pizza & Mozzarella Bar - Carlton

Review summary

1. K

   Katrina

   Victoria

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   The experience was average at best, but the prices were anything but! While our table waitress was lovely—helpful and polite—the rest of the floor staff came across as dismissive and carried an air of arrogance that soured the atmosphere. Paying $21 for a single glass of wine and $35 for a minimally topped, dinner-plate-sized pizza that barely fed two people felt downright unreasonable. Unfortunately, the quality of the food and service didn’t justify the premium prices.
   

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2. R

   Ruby

   Melbourne

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   The pizza of the day (prosciutto and melon) was dry, the melon was unripe.
   

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3. I

   Ivan

   Victoria

   2 reviews

   5.0

   2 reviews

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience. Amazing food. Staff were kind and amicable during the dinner.
   

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4. H

   Hannah

   Melbourne

   1 review

   5.0

   1 review

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely amazing food and genuine, prompt and friendly service. We are already making plans with friends to return!
   

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5. A

   Anton

   Melbourne

   9 reviews

   5.0

   9 reviews

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A Melbourne institution. Amazing as always. Love it here.
   

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6. S

   Stefania

   Melbourne

   1 review

   3.0

   1 review

   Dined on 16 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   We visited DOC Pizza and Mozzarella Bar with high expectations given their popularity, but unfortunately, we left very disappointed. While the pizza itself was undeniably good, the service and overall welcoming experience were terrible. From the moment we arrived, the staff seemed rushed and unfriendly, giving us the impression that they were more focused on getting us out the door than ensuring we had a pleasant experience. There was no warmth or hospitality, which made the atmosphere feel unwelcoming. Considering how highly regarded this place is, we were truly let down. Good food alone is not enough when the service falls so short. Let me know if you’d like any edits!
   

   DOC Pizza & Mozzarella Bar - CarltonResponded on 21 November 2024

   Ciao Stefania, We deeply regret that your recent experience with us did not meet your expectations. Your comments are invaluable, as they help us identify areas where we can improve. While we’re glad to hear you enjoyed our pizza, we are sincerely sorry that our service and hospitality left you feeling disappointed. This is certainly not the standard we aim to provide, and we take your concerns about rushed and unfriendly interactions very seriously. Please know that we will be addressing your feedback with our team to ensure we’re delivering a consistently warm and welcoming experience for all our guests. If you’d like to discuss your experience further please don’t hesitate to reach out to us directly at feedback@docgroup net
   

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7. J

   Josie

   Melbourne

   1 review

   5.0

   1 review

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, service and ambience. Great place for a family dinner
   

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8. S

   Sal

   Melbourne

   2 reviews

   5.0

   2 reviews

   Dined on 13 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wait staff were exceptional. On arrival we had a table upstairs, but as a member of our party was unable to walk up stairs, this posed a in issue. No problem! The staff quickly manoeuvred and set a table for 8 on the ground floor. No easy task on a busy Sunday night. My dad asked me if the head waiter was a close friend cos he was so kind and helpful. Every bite brilliant. THANK YOU DOC!!
   

   DOC Pizza & Mozzarella Bar - CarltonResponded on 14 October 2024

   Ciao Sal, Grazie mille for your wonderful review! We’re delighted to hear that our team were able to accommodate your needs and that you had a brilliant dining experience. Our team takes pride in providing exceptional service, and it’s heartwarming to know they made your evening special. We appreciate your kind words and look forward to welcoming you and your family back soon! A presto, Francesca
   

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9. M

   Mathew

   Melbourne

   1 review

   2.0

   1 review

   Dined on 12 October 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   One of the worst wood fire places I’ve been to. Food was cold, toppings were very minimal and didn’t have the Smokey wood fire places. Seems like they used a normal oven instead of a wood fire oven
   

   DOC Pizza & Mozzarella Bar - CarltonResponded on 4 November 2024

   Ciao Matthew, Grazie for your feedback. We're sorry to hear that your experience didn't meet your expectations, especially regarding the temperature and flavour of the food. We take your comments seriously and will address this with our team to ensure we maintain the quality and authenticity of our pizzas. We hope to have the opportunity to serve you better in the future. A presto, Francesca
   

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10. J

    Jade

    Melbourne

    1 review

    1.0

    1 review

    Dined on 5 October 2024

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 1

    Dissapointing. Food was nice but a terrible choice for larger bookings. The wouldn't let us have the small.cake we brought for child's bday, Bill was over $500 and we weren't allowed to split it between two families and pay half each. Just made things awkward and difficult. It's no hassle for restaurants to allow for multiple payments and to let a family share a cake before leaving. Also, can't buy white wine by the glass or omit any toppings from a pizza! So many petty rules. Very unaccomadating. Not a family friendly venue. Will not go back.
    

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