Dock 37 Bar and Kitchen

Review summary

1. D

   Donald

   Melbourne2 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Venue, food and service were excellent and made the birthday celebration memorable. Special callout to Jennifer who took really good care of us. You are a superstar.
   

   Dock 37 Bar and KitchenResponded on 1 March 2025

   Hi Donald, Thank you for your wonderful feedback and gracious words about Jennifer, we’re passionate about creating exceptional dining experiences, and we’re delighted to know you enjoyed our High Tea. The team and I are grateful for your positive comments and eagerly anticipate welcoming you back soon. Sincerely Yours, Restaurant Manager, Pan Pacific Melbourne
   

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2. G

   Greg

   Victoria1 review

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, had the arancini balls, lamb shoulder and chocolate marquise. Service was absolutely outstanding, water regularly topped up, didn't wait long for food, and empty dishes promptly cleared. Managed to easily finish three courses within one and half hours, starting at 5pm, so that could attend 7pm show at the convention centre.
   

   Dock 37 Bar and KitchenResponded on 1 March 2025

   Dear Greg, Thank you very much for posting a review following your recent dining experience at Dock 37 Bar and Kitchen. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. Your feedback serves as great motivation for us all. Sincerely Yours, Restaurant Manager
   

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3. E

   Elizabeth

   Melbourne1 review

   2.0

   Dined on 12 February 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   We had 15 minutes to gulp down our food after waiting 60 minutes for it to arrive - we were attending an event at the Convention Centre and didn't anticipate a long wait like this on a Wednesday night. Really frustrating given the food is expensive and quite nice so should be savoured. I'd give them a second chance if they acknowledged this or apologised but they couldn't care less, despite knowing we were heading to a show. It was sort of bizarrely rude given we'd politely asked where our food was twice at the 45 and 55 minute mark!
   

   Dock 37 Bar and KitchenResponded on 1 March 2025

   Hi Elizabeth, Please allow me to sincerely apologies for the disappointing dining experience you encountered on this occasion, and for the inconvenience and frustration caused as a result of what transpired.  Please be assured that we are investigating this matter with the relevant staff members and appropriate action and training will be taken to prevent any such repetition in the future for our guests’ best interest.  We greatly appreciate your valuable feedback as your views enable us to monitor our guests' needs and expectations and help us evaluate the standard of our services. Sincerely Yours, Restaurant Manager, Pan Pacific Melbourne
   

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4. C

   Chet

   Victoria1 review

   1.0

   Dined on 3 February 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   We were asked for still or sparkling water and charged 6 dollars for water, food quality and fee was way too expensive for what was received, we didn't want dessert and were made to feel bad for that from the server. I'd not go back or recommend this. Also we booked and had to wait at the front desk for ages
   

   Dock 37 Bar and KitchenResponded on 10 February 2025

   Hi Chet, Thank you very much for posting a review following your recent dining experience at Dock 37 Bar and Kitchen. However, I regret to learn of your experience in the restaurant.  We deeply regret the frustration and disappointment caused.  I would like to assure you this is not the typical guest experience that we deliver.  Rest assured we have already addressed your comments, and appropriate action has been taken to prevent any such repetition in the future for our guests’ best interest and to ensure that we are consistently delivering the standard we pride ourselves on. The team and I appreciate your feedback, and we all look forward to your return in the not-too-distant future. Sincerely Yours, Restaurant Manager
   

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5. D

   Diane VIP

   Melbourne1 review

   2.0

   Dined on 25 January 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Very disappointing. Not our first visit so we are repeat business - especially for pre theatre when there is an event at the adjacent MCEC. Booking made for a 90 minute seating to be out of the restaurant by 7:15 to give us time to walk next door. We arrived on time, in fact a little early. Reminded that we were pre-theatre and needed to be finished and leaving by 7:15. Entree was quite prompt, then a long wait, then the disappointment set in. at 6:45 we asked the team member who appeared to be the floor supervisor who made radio contact with the kitchen, said the mains were ready and disappeared. Next seen at the other end of the area, serving others. at 7:05 we asked another team member who was able to bring the meals out, and it was clear that one had been ready for a while - it was hot, so was the plate, and it was dry. We did get the opportunity to speak to the team member who appeared to be the floor leader and asked what happened, her answer "obviously they weren't ready". That would have been good to know before she went off to serve others, and better than that, for the dining standard, our expectation was to learn what had been done to speed things along, especially as it was a pre-theatre booking with an "out by 7:15" message, which to use, meant we should have been seeing our main course by about 6:45 - 1 hour after we arrived and promptly ordered.
   

   Dock 37 Bar and KitchenResponded on 10 February 2025

   Hi Diane, Please allow me to sincerely apologies for the disappointing dining experience you encountered on this occasion, and for the inconvenience and frustration caused as a result of what transpired.  Please be assured that we are investigating this matter with the relevant staff members and appropriate action and training will be taken to prevent any such repetition in the future for our guests’ best interest.  We greatly appreciate your valuable feedback as your views enable us to monitor our guests' needs and expectations and help us evaluate the standard of our services. Sincerely Yours, Restaurant Manager, Pan Pacific Melbourne
   

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6. K

   Karl

   New York City2 reviews

   3.0

   Dined on 18 January 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Ambience felt like a ghost town, the food was quite good, the bartender was confused what ketel one vodka was even though they had a bottle of kettle one.
   

   Dock 37 Bar and KitchenResponded on 10 February 2025

   Hi Karl, Please allow me to sincerely apologies for the disappointing dining experience you encountered on this occasion, and for the inconvenience and frustration caused as a result of what transpired.  Please be assured that we are investigating this matter with the relevant staff members and appropriate action and training will be taken to prevent any such repetition in the future for our guests’ best interest.  We greatly appreciate your valuable feedback as your views enable us to monitor our guests' needs and expectations and help us evaluate the standard of our services. Sincerely Yours, Restaurant Manager, Pan Pacific Melbourne
   

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7. L

   Leo

   Melbourne1 review

   5.0

   Dined on 10 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely staff very attentive and food was of high standard thank you!
   

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   Dock 37 Bar and KitchenResponded on 10 February 2025

   Hi Leo, Thank you very much for posting a review following your recent dining experience at Dock 37 Bar and Kitchen. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. Your feedback serves as great motivation for us all. Sincerely Yours, Restaurant Manager, Pan Pacific Melbourne
   

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8. S

   Siwarin

   Melbourne1 review

   5.0

   Dined on 5 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I booked the night tea on Sunday, and it was absolutely wonderful! The ambiance was fantastic, and the space felt open and comfortable. Most importantly, Beau gave me and my friend a warm welcome. She was so friendly, and her service was truly commendable and impressive. It made the entire experience even more memorable. Highly recommended!
   

   Dock 37 Bar and KitchenResponded on 10 February 2025

   Hi Siwarin, Thank you for your wonderful feedback and gracious words about Beau, we’re passionate about creating exceptional dining experiences, and we’re delighted to know you enjoyed our High Tea. The team and I are grateful for your positive comments and eagerly anticipate welcoming you back soon. Sincerely Yours, Restaurant Manager, Pan Pacific Melbourne
   

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9. N

   Nushani

   Melbourne2 reviews

   5.0

   Dined on 25 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had an amazing Xmas lunch and definitely will return I must mention the service, it was the perfect and lovely ambiance.
   

   Dock 37 Bar and KitchenResponded on 10 February 2025

   Hi Nushani Thank you for your wonderful feedback! We are truly passionate about delivering exceptional guests experiences and high-quality dining. It is particularly motivating to receive comments like the ones you provided on our staff. The team and I greatly appreciate your positive feedback and look forward to your return in the near future. Sincerely Yours, Restaurant Manager, Pan Pacific Melbourne
   

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10. j

    jennifer

    Melbourne1 review

    5.0

    Dined on 25 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The service was fantastic. The food was top quality. Very fresh. 100% recommended.
    

    Dock 37 Bar and KitchenResponded on 10 February 2025

    Thank you for your wonderful feedback! We are truly passionate about delivering exceptional guests experiences and high-quality dining. It is particularly motivating to receive comments like the ones you provided on our staff. The team and I greatly appreciate your positive feedback and look forward to your return in the near future. Sincerely Yours, Restaurant Manager, Pan Pacific Melbourne
    

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