Eagle and Child

Review summary

1. n

   neil

   Liverpool2 reviews

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another fantastic meal and service at the Eagle.
   

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2. K

   Kath

   Liverpool1 review

   3.0

   Dined on 22 February 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Small touches missing today. On previous visits we have been offered water for the table, not today, also no coffee or tea available and butter missing from the cheese platter. Food good but small touches matter
   

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3. R

   Rebecca

   Liverpool1 review

   5.0

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Booked specifically for the Sunday roast & wow it was amazing! Great value for money with every component being very well made & tasty. Will definitely be recommending!
   

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4. R

   Rob

   Liverpool1 review

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Pleasant and prompt service. No problems in going back again
   

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5. P

   Patrick

   Liverpool1 review

   3.0

   Dined on 26 December 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Service and atmosphere was excellent ,as was most of the food. However the chips were a bit stodgy ,and the "pint "glasses asked for with soft drinks were not pint glasses even though the receipt stated they were .These were much smaller than a pint . Considering the prices , it was just average pub fare.
   

   Eagle and ChildResponded on 28 December 2024

   Hi Patrick, Thank you for the feedback. Im sorry to hear you were not completely happy with your food. There is mistake on the product name , we have now addressed it and changed it. As we only offer small or large option for soft drinks. Hopefully we will see you again soon Birgit Kullamaa General Manager
   

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6. S

   Sharon

   Liverpool2 reviews

   1.0

   Dined on 24 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Awful , was left waiting at the entrance while they asked another family to leave to clear a table Starters were awful served with cold curry sauce, not even Luke warm, cold. Lamb dinner had two thumb size pieces, house curry had no sauce tried up chicken on a bed of hard rice. Asked the weightress if the curry sauce was coming out separate, she was not polite Manager refunded the house curry meal in the end
   

   Eagle and ChildResponded on 26 December 2024

   Hi Sharon, I am sorry to hear about your experience, as this is not to our usual standard If you could email me over regarding above. Many thanks Birgit Kullamaa General Manager
   

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7. M

   Malcolm

   Liverpool1 review

   4.0

   Dined on 20 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Ok atmosphere with pleasant staff. Good prompt attention and food and drinks came within a reasonable time. Foot was nice and hot. I had the fish which was huge. My wife had the lamb and asked for it pink and it came pink. One niggle was when wanting to pay the bill and add a tip on my card Couldn’t add it to bill had to use a separate 'tip machine' which adds 38p to the tip. So you get charged to tip. Only 38p but niggled me.
   

   Eagle and ChildResponded on 21 December 2024

   Hi Malcolm, Thank you for the feedback and we are glad to hear you enjoyed your visit and food. Regarding the tip machine- its the tip jar company that changed the policy of that itself as its their processing fees Previously it was just part of the £5 We have asked them to change it back to previous way but yet to hear back from them So I'm sorry about that - we are dealing with the matter Many thanks and sorry about the inconvenience Hope to see you again soon Birgit Kullamaa General Manager
   

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8. J

   Jane

   London5 reviews

   2.0

   Dined on 15 December 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   I have been to this restaurant numerous times with a wonderful experience but unfortunately on this occasion it was horrendous. Children’s parties with children screaming and running and jumping on seating, no intervention from staff. Could not hear to have a conversation with my family and could not wait to get out. Service slow, sides brought out when I had eaten half of my meal
   

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9. M

   Mary

   Liverpool1 review

   5.0

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you for the great service and the delicious meals today xxx we will definitely be returning soon
   

   Eagle and ChildResponded on 17 December 2024

   Hi Mary, Thank you for the feedback, we are glad to hear you enjoyed your visit with us Looking forward to see you again soon Many thanks Team Eagle
   

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10. J

    Joanne

    Liverpool1 review

    4.0

    Dined on 14 December 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Food was lovely. Just a shame as we ordered the halloumi burger that was supposed to come with smashed avocado and it didn’t. We weren’t advised of this otherwise we would have chosen something else. Overall though, the service was great, staff friendly and helpful and would go back again.
    

    Eagle and ChildResponded on 16 December 2024

    Hi Joanne, Thank you for the feedback , we will take this on board - we are sorry that there was some parts of your meal missing. I have spoken to the team regarding this and hopefully this wont happen again. Looking forward for your next visit with us ! Many thanks Birgit Kullamaa General Manager
    

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