Earls Kitchen + Bar - Banff

Review summary

1. J

   Jay

   VIP

   Calgary

   2 reviews

   3.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 5

   Incredibly slow food service for a restaurant at 20% capacity. Great service from our server though.
   

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2. N

   Nish

   VIP

   Calgary

   19 reviews

   5.0

   19 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Adam was our server and he was exceptional!! So attentive and making sure everything from beginning to end was perfect. The food is always great and love coming back. Will definitely ask for Adam’s section the next time we are there!!
   

   Earls Kitchen + Bar - BanffResponded on 1 December 2024

   Thank you so much Nish for taking the time to leave us a fantastic review! We are so glad to hear that Adam went above and beyond during your visit, we will be sure to recognize him amongst the team! Its great to hear that you always love the food, and we cant wait to see you again soon in Adam's section!
   

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3. N

   Nick

   VIP

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful views on the 2nd floor and awesome service from the staff. We will definitely return!
   

   Earls Kitchen + Bar - BanffResponded on 27 November 2024

   Thank you very much Nick for taking the time to leave us a 5 star review, we are glad to hear that you enjoyed the views from the 2nd floor, and awesome service! We look forward to seeing you again next time!
   

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4. D

   Darcy

   Calgary

   4 reviews

   5.0

   4 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Service was top notch, the food was fresh and delivered in a timely fashion
   

   Earls Kitchen + Bar - BanffResponded on 22 November 2024

   Thank you very Much Darcy for the great review. We are super glad to hear that the service was top notch, and that you received fresh food in a timely manner. We hope to see you again in the future.
   

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5. J

   Jason

   Calgary

   5 reviews

   1.0

   5 reviews

   Dined on 9 November 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   Had some people in from out of town, booked Earls because of consistency (usually) when we visit different Earls (always a fan) The breakfast in Banff was not good Restaurant was not busy service was so slow From time of ordering food it was 45 min to table. When arrived they poured cold hollandise sauce over hot food, had to be sent back. On the breakfast plate the bacon was white like close to raw, what the? Even the server that brought it out should look at the plate. No? Server tried. You need to send the cooks to school Bad news earls I wish I took a photo of the bacon. Not usually a complainer.
   

   Earls Kitchen + Bar - BanffResponded on 22 November 2024

   Jason, thank you very much for taking the time to leave us some feedback. Although we never like to hear that a guest has left with a less than satisfactory experience, it does allow us to follow up, retrain, and make sure that these things do not happen again. I am very sorry to hear about your experience and can assure you this is not our ususal standard. I would love to follow up and make things right if you could reach out to me via email at steven.sachkiw@earls.ca
   

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6. A

   Anne Marie

   VIP

   Calgary

   34 reviews

   4.0

   34 reviews

   Dined on 12 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Always enjoy going to Earls. The meal was good, service a little slow but attentive. Portions seem to have changed to bee a bit less.
   

   Earls Kitchen + Bar - BanffResponded on 23 October 2024

   Anne, thank you for taking the time to leave us 4 stars. I hope that we can have the pleasure of hosting you and your group again to earn that last 5 star. We just launched a some new menu items comprised of fresh and filling ingredients!
   

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7. M

   Mark

   London

   11 reviews

   5.0

   11 reviews

   Dined on 9 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice meal in Banff. Some nice healthy food options for a change.
   

   Earls Kitchen + Bar - BanffResponded on 14 September 2024

   Thank you very much Mark for your feedback! We are glad to hear that you were able to enjoy our options and had a great meal. Please visit us again in the future!
   

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8. D

   Deborah

   VIP

   Cleveland

   10 reviews

   4.0

   10 reviews

   Dined on 7 September 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Great food, wonderful service. It was just a bit loud because they happen to be a large group at the restaurant just before we arrived. . .
   

   Earls Kitchen + Bar - BanffResponded on 7 September 2024

   Thank you Deborah for the 4 stars, we hope to see you again in the future to earn that last star!
   

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9. M

   Margee

   New York City

   6 reviews

   4.0

   6 reviews

   Dined on 25 August 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Ordered the crabcake that was not much crab - mostly filled with vegetables. They did allow us to return it and also took it off the bill. Otherwise food was good. Host seemed new as she almost sat us down in an incorrect area and was corrected by other staff.
   

   Earls Kitchen + Bar - BanffResponded on 26 August 2024

   Thank you very much for your review Margee, I am sorry to hear that you did not enjoy the Crab Cakes, but glad to hear that we were able to make things right. We will use your feedback to review our protocols with our team. We hope to see you again soon!
   

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10. M

    Martyn

    New York City

    1 review

    3.0

    1 review

    Dined on 19 August 2024

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 2

    Great food poor service , asked 3 times for water during meal ended up getting it myself. Starters were slow to arrive then mains turned up before we finished
    

    Earls Kitchen + Bar - BanffResponded on 26 August 2024

    Thank you for your feedback Martyn, I am sorry to hear that you received poor service, I will ensure that we use your feedback to follow up with my team so that these things do not happen again. I am glad to hear that you enjoyed the food, we hope to see you again in the future to make things right!
    

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