Earls Kitchen + Bar - Boston - Prudential Center

Review summary

1. B

   Barry

   Washington DC

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great place and good food. We were seated near a door used to service a guest party on the outside. The draft from the door, although opened occasionally, was cold on my back. Otherwise great service and really delicious food.
   

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2. S

   Suk-Heung

   Greater Boston

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good place, convenient traffic, good environment, and delicious food
   

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   Earls Kitchen + Bar - Boston - Prudential CenterResponded 1 day ago

   Hello and thank you for taking the time to leave us a review. We are thrilled to know you enjoyed our food, service and ambiance. The team at Earls Prudential looks forward to hosting you again soon. Cheers, Sarah Rosenstein - Restaurant Manager
   

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3. D

   Dean

   Vancouver

   19 reviews

   vip
   5.0

   19 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We are from Vancouver BC, and love coming to this earls for our good food fix when we are in town. Vivian our sever and Scottie the Manager were awesome. Thank you for making me a great Canadian Cesar drink…
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 1 day ago

   Hello and thank you for taking the time to leave us a review. We are thrilled to know you enjoyed our food, service and ambiance. The team at Earls Prudential looks forward to hosting you again soon. Cheers, Sarah Rosenstein - Restaurant Manager
   

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4. E

   Eileen

   Greater Boston

   250 reviews

   vip
   3.0

   250 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   We had an early dinner prior to a show. Our waiter was efficient and informative. He had some good suggestions for dishes. I don't find the menu to be anything special but it was good and well-prepared. He had us in and out of there in plenty of time to walk to our show, which was the goal. The menu is mid-priced and it was nice to get parking validation. Everyone was happy with their choices and we had a nice evening.
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 1 day ago

   Hi Eileen, thank you for taking the time to leave us a review. We are sorry to know you were not blown away by our menu. It is our goal for every guest to find something they absolutely love. We hope you will try us again soon. If interested, I can be reached best via email where I can help you rebook and indulge on a NEW and exciting menu item. Cheers, Sarah Rosenstein - Restaurant Manager sarah.rosenstein@earls.ca
   

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5. M

   Madeline

   Greater Boston

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Staff were accommodating to adjusting our table since the patio was cold. When ordering the steak, butters and extras were offered but we didn’t find out about extra charges until the bill came
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 2 days ago

   Hi Madeline, thank you for taking the time to leave us a review. I am sorry the patio was initially cold and happy we were able to get this sorted for you. Additionally I would like to apologize for the lack of communications for the price of our steak sides. Please reach out to me directly if there is anything I can do to make things right for you. I can be reached best at sarah.rosenstein@earls.ca and look forward to hosting you again soon. Cheers, Sarah Rosenstein - Restaurant Manager
   

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6. N

   Nahall

   Greater Boston

   21 reviews

   vip
   1.0

   21 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We have dined here In The past with excellent service, food and drinks. We were very disappointed this time with an inattentive server, cold meals and meals brought out were all cold. Not a happy birthday at all!
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 4 days ago

   Hi Nahall, Thank you for taking the time to tell us about your experience last night. I want to first apologize for the the fact your birthday celebrating wasn't made special you. I would also love the opportunity to invite you back to the restaurant so that we can give you an experience that matches our standards here at Earls. If you don't mind reaching out to me via email so we can discuss further details that will be greatly appreciated. My email is Jeffrey.sidze@earls.ca Thank you.
   

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7. L

   Laurie

   Greater Boston

   69 reviews

   vip
   5.0

   69 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and ambiance! We each had a different entry and each was delicious. Thank you.
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 4 days ago

   Hi Laurie, I am so glad you had a great time with us last night. Thank you very much for you review. We look forward to seeing you at the restaurant again soon :)
   

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8. N

   Nicole

   Los Angeles

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Paid extra for Winter room...heaters not working at all. Very loud and not cozy ambience. Waitresses were dressed to impress but did not impress our party with the disappearing act! Food came out cold and was sent back and received cold again. Very expensive and not worth it!
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 4 days ago

   Hi Nicole. Thank you for taking the time to inform us about your experience last night. I am terribly sorry the special birthday you were celebrating wasn't made memorable. Your experience last night wasn't our standard here at Earls. I want to assure you that we have made it a priority to get the heaters on our outdoor sitting area 100% operational so that it still feels nice even with declining temperatures. I would love it if you could please give us another opportunity to show you who we are really and give you an experience that matches our standards. Please if you don't mind reaching out to me via email so that we can discuss in more details, it will be greatly appreciated. My email is jeffrey.sidze@earls.ca Thank you.
   

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9. c

   christine

   Greater Boston

   2 reviews

   4.0

   2 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Overall a very enjoyable dining experience. Management was very attentive to our needs and our waitress (Amaan) was outstanding with our allergy needs. Three different managers checked in on us and everyone came by to wish husband and daughter a happy birthday. They even gave them cards signed by all the staff. I love the vibe of this place. It’s a bit loud but it’s what I expected. Meals were delicious. Hubby had steak and I had the tacos which they modified for GF.
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 4 days ago

   Hi Christine, Thank you very much for taking the time to tell us about your experience last night. Happy birthday again to your daughter and husband. Let's do this again next year :). Thank you.
   

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10. A

    Alec

    Greater Boston

    5 reviews

    5.0

    5 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Earls has a nice atmosphere, there is a large amount of options to choose from
    

    Earls Kitchen + Bar - Boston - Prudential CenterResponded 2 days ago

    Hello and thank you for taking the time to leave us a review. We are thrilled to know you enjoyed our food, service and ambiance. We look forward to hosting you again soon. Cheers, Sarah Rosenstein - Restaurant Manager
    

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