Earls Kitchen + Bar - Burlington

Review summary

1. S

   Syd

   Toronto

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   I love coming here but last night there seemed to be an issue with the table I was sitting at. The hostess sat a party at my tables and claimed I didn’t have a reservation, after proving I did I was sat at the Bar tables waiting. A blonde bar tender was clearly not happy and was making a scene infront of me and the hostess. After speaking with my server yassine who was wonderful, he ensured the rest of my night was successful and appreciated. Not only did he apologize and but actually explained to me that there was no issue and I am more than welcome to be here which went an extremely long way within my comfortability. Clearly there was mis communication in the beginning but overall Yassine was able to make the service positive
   

   Earls Kitchen + Bar - BurlingtonResponded 1 day ago

   Hello, My name is Paloma, I am the Guest Experience Manager at Earls Burlington. Thank you for coming to Earls, we apologize your experience did not live up to our expectations. If you would like to speak more about this matter please reach out to me at paloma.may@earls.ca. Paloma May Guest Experience Manager
   

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2. C

   Cecilia

   Toronto

   27 reviews

   4.0

   27 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 1

   December 11th, zero Christmas decorations, we had reservations but still were asked to wait, then we were forgotten! Steak cold, fries took forever to come. Food ok, service ok, 18% tip is over what the quality of service deserves. Value for money… muhhh
   

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3. j

   june

   Charleston

   12 reviews

   5.0

   12 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service, food was presented nicely and very taste
   

   Earls Kitchen + Bar - BurlingtonResponded 1 day ago

   Hello, Thank you so much for the great review! We look forward to hosting you again soon. Take care, Paloma May, Guest Experience Manager
   

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4. D

   David

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I hadn't been in Earl's at Mapleview Mall since well before Covid and they've changed the seating arrangements from what I remembered. It made it challenging to choose a place to eat when making the reservation since there's no drawing of the layout of this location. I ended up calling the restaurant and they arranged for a table to my liking. We were there for my daughter's birthday dinner and the staff were exceptionally kind and welcoming to us. I can't imagine better service, actually. We had the featured winter Sangria drinks which were delicious and the meals were all fantastic in presentation and flavour. My daughter received a complimentary dessert which she was quite pleased about. All in all, it was a very positive experience and we very much enjoyed our meal. We chose Earl's because all the other places in Burlington I was looking up were closed on Monday's. I hoped it would be good, and it certainly was. I look forward to our next visit. I can imagine how welcoming it would be to tired shoppers at the mall this busy season. I highly recommend this location particularly since I've never been to another franchise of this organization.
   

   Earls Kitchen + Bar - BurlingtonResponded 1 day ago

   Hello, Thank you so much for the great review! It is great to hear that Taylor, your server, and Kyenne, one of our hosts, were able to create a memorable experience for you. We will pass along the recognition. We look forward to hosting you again soon! Take care, Paloma May, Guest Experience Manager
   

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5. M

   Madison

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was fantastic! It was my dad’s birthday and they went above and beyond!
   

   Earls Kitchen + Bar - BurlingtonResponded 4 days ago

   Hello, Thank you so much for the great review! We look forward to hosting you again soon. Take care, Paloma May, Guest Experience Manager
   

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6. A

   Ann

   Toronto

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My daughters and I favourite restaurant! Amazing food!
   

   Earls Kitchen + Bar - BurlingtonResponded 3 days ago

   Hello, Thank you so much for the great review! It is great to hear that we were able to create a memorable experience for you and your daughter! We look forward to hosting you again soon! Take care, Paloma May, Guest Experience Manager
   

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7. F

   Franny

   Toronto

   1 review

   vip
   5.0

   1 review

   Dined on 3 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great hostesses and bar staff Food is consistent and good
   

   Earls Kitchen + Bar - BurlingtonResponded 5 days ago

   Hello, Thank you so much for the great review! It is great to hear that our Hosts Grace and Sam as well as our Bartenders Sian and Jordyn was able to create a memorable experience for you. We will pass along the recognition. We look forward to hosting you again soon! Take care, Paloma May, Guest Experience Manager
   

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8. OT

   OpenTable Diner

   Toronto

   1 review

   1.0

   1 review

   Dined on 3 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Don’t go there for Birthday really poor service, drinks were wrong after having to repeat them more than 5 times, food took almost an hour to arrive. Overall bad experience.
   

   Earls Kitchen + Bar - BurlingtonResponded 5 days ago

   Thank you for taking the time to review Earls Kitchen + Bar - Burlington. I am very sorry to hear of the poor experience you had as this is by no means our standard. I will be following up with all relevant parties to ensure experiences like this are not repeated, as well as serve as a learning tool for our team in the future. As it is imperative we renew your faith in our brand, I would be grateful for the opportunity to have you back in the restaurant for a redo dining experience at our expense. Please let me know if this is feasible by emailing me at paloma.may@earls.ca and I will set up a reservation. Thank you again for taking the time to share your dining experience with us and I look forward to hearing from you. Kind Regards, Paloma May - Guest Experience Manager
   

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9. A

   Akshita

   Toronto

   1 review

   3.0

   1 review

   Dined on 1 December 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Okay, here is my honest review and no harsh feelings are attached to it. I feel like the place have a chance of improvement. I had some really good memories of this place before October 2024. So things changed very recently. Not sure what happened I have been to the place twice, once in october and yesterday (nov 30), both of the times on Weekends (Saturday) Here are 5 mild concerns that really can be improved before it turns into major one. 1. If the group of people order same thing- but the quantity of the exact same thing differs it really upsets the mood. 2. Most of things were out of stock- had to change our order 2 times (both times of my visit) 3. You order something and get something completely different. Attention to details seems really off lately with lack of presentation. Examples- sangria with no fruits or any presentation. Not even an effort to make it look good. Specifically white sangria which was order mismatch of red sangria. 4. Your order takes toooo long to be served 5. The new california sushi is good but the presentation of dish is so inconsistent that they miss out on sauce, wasabi and ginger. Again have to remind and wait. I used to come to this place on multiple occasions and it used to be my favourite place. But lately the place lost its touch of taste, consistency, attention to details, and have been really unorganized with overwhelmed staff. Either increase the staff or just open for limited hours on weekends especially if half of the things go out of stock.
   

   Earls Kitchen + Bar - BurlingtonResponded 5 days ago

   Thank you for taking the time to review Earls Kitchen + Bar - Burlington. I am very sorry to hear of the poor experience you had as this is by no means our standard. I will be following up with all relevant parties to ensure experiences like this are not repeated, as well as serve as a learning tool for our team in the future. As it is imperative we renew your faith in our brand, I would be grateful for the opportunity to have you back in the restaurant for a redo dining experience at our expense. Please let me know if this is feasible by emailing me at paloma.may@earls.ca and I will set up a reservation. Thank you again for taking the time to share your dining experience with us and I look forward to hearing from you. Kind Regards, Paloma May - Guest Experience Manager
   

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10. C

    Christine

    Toronto

    1 review

    4.0

    1 review

    Dined on 1 December 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    I love Earl's in Burlington. I love the vibe and decor. I love the blackened chicken.
    

    Earls Kitchen + Bar - BurlingtonResponded 5 days ago

    Hi, Thank you for the generous 5-star review! Your feedback is invaluable to us. We're dedicated to elevating your experience even further next time. I will pass on the recognition to Jess! Best regards, Paloma May - Guest Experience Manager
    

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