Earls Kitchen + Bar - Dadeland

Review summary

1. H

   Hector R

   Miami

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente atención; buenas comida; ambiente súper agradable. Excelente servicio de atención en el ingreso y mesera. Precios muy accesibles
   

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2. I

   Isam

   VIP

   Miami

   12 reviews

   5.0

   12 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   It is always a pleasure to dine at earls. Steady quality and nice ambiance.
   

   Earls Kitchen + Bar - DadelandResponded 1 day ago

   Hi Isam! My name is Star and I am the Guest Experience Manager here at Earls Dadeland. Thank you for taking the time to give us a 5-star review! We are thrilled to hear that you had a great experience. If you would like any reservations in the future, please don't hesitate to reach out to me directly. Looking forward to having you back soon! Best wishes Sincerely, Star Angles- Guest Experience Manager star.angles@earls.ca
   

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3. P

   Pinelopi

   VIP

   Chicago

   3 reviews

   1.0

   3 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   It took 2 hours for our food to come. The servers apologized.
   

   Earls Kitchen + Bar - DadelandResponded 1 day ago

   Hi Pinelopi, This level of experience is certainly not up to the Earls standard. Your feedback has been taken and delivered to the team to ensure we use this as a learning opportunity. I would love to chat further with you to see what we can do to rebuild your trust in our brand. My name is Star, I am the Guest Experience Manager at Earls Dadeland. Please feel free to reach out to me at star.angles@earls.ca so we can connect. As a team, we are sorry for missing these marks on your outing. Sincerely, Star Angles - Guest Experience Manager
   

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4. J

   Judi

   Miami

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   I haven’t been here in a long time. The menu has changed a lot but everything we had was delicious. Our drinks were great!! The Paloma was different the. I remembered but definitely better. Our server Katy was awesome! Friendly, courteous & accommodating.
   

   Earls Kitchen + Bar - DadelandResponded 1 day ago

   Hi ! My name is Star and I am the Guest Experience Manager here at Earls Dadeland. Thank you for taking the time to give us a 5-star review! Katy and we are all thrilled to hear that you had a great experience. If you would like any reservations in the future, please don't hesitate to reach out to me directly. Looking forward to having you back soon! Best wishes Sincerely, Star Angles- Guest Experience Manager star.angles@earls.ca
   

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5. S

   So Raffi

   VIP

   Miami

   226 reviews

   5.0

   226 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great way to celebrate a holiday lunch with a very dear friend. Our server was so professional and courteous. Food was amazing..thank you.
   

   Earls Kitchen + Bar - DadelandResponded 5 days ago

   Hi ! My name is Star and I am the Guest Experience Manager here at Earls Dadeland. Thank you for taking the time to give us a 5-star review! We are thrilled to hear that you had a great experience. If you would like any reservations in the future, please don't hesitate to reach out to me directly. Looking forward to having you back soon! Best wishes Sincerely, Star Angles- Guest Experience Manager star.angles@earls.ca
   

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6. t

   taylor

   Miami

   2 reviews

   2.0

   2 reviews

   Dined on 21 December 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 4

   The service and ambiance are very nice. However, both times I’ve been here the drinks have been very weak and the food comes out cold. There are better options out there!
   

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7. S

   Sam

   Miami

   1 review

   5.0

   1 review

   Dined on 20 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Earls is amazing!!!!! Always a good time. Especially after work
   

   Earls Kitchen + Bar - DadelandResponded 7 days ago

   Hi Sam! My name is Star and I am the Guest Experience Manager here at Earls Dadeland. Thank you for taking the time to give us a 5-star review! We are thrilled to hear that you had an experience with our servers and bartenders! If you would like any reservations in the future, please don't hesitate to reach out to me directly. Looking forward to having you back soon! Best wishes Sincerely, Star Angles- Guest Experience Manager star.angles@earls.ca
   

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8. L

   Louis

   VIP

   Orlando

   12 reviews

   5.0

   12 reviews

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My last experience at Earl's was not great due to the long wait time for food. The manager reached out to me to find out what the issues were. I can tell you that he listened and made the proper corrections. This experience was totally different. The service, food, server's, managers, everything was on point. I highly recommend this place to anyone that loves great food at a great location. Excellent customer service. You will not be disappointed. Big thank you to Barsam Youssef the manager for listening to your customers and keeping one of my favorite restaurants on point.
   

   Earls Kitchen + Bar - DadelandResponded 7 days ago

   Hi Louis ! My name is Star and I am the Guest Experience Manager here at Earls Dadeland. Thank you for taking the time to give us a 5-star review! We are thrilled to hear that you had a great experience. If you would like any reservations in the future, please don't hesitate to reach out to me directly. Looking forward to having you back soon! Best wishes Sincerely, Star Angles- Guest Experience Manager star.angles@earls.ca
   

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9. D

   Domingo & Marta

   Miami

   17 reviews

   5.0

   17 reviews

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great family dinner as usual. Sam was delightful, professional, and real. We enjoyed our conversations with her and she is an asset to your company. Our server was extraordinary (sadly I do not remember his name because I did not catch it) but he is from Texas, tall, blonde, clean-cut, and has earrings. He was phenomenal!! Professional, friendly, and a great listener. We would love to have him again as our server when we go back. He is also an asset to your company; the best server we've had there. He and Sam should be commended for their outstanding professionalism!
   

   Earls Kitchen + Bar - DadelandResponded 7 days ago

   Hi Domingo and Marta ! My name is Star and I am the Guest Experience Manager here at Earls Dadeland. Thank you for taking the time to give us a 5-star review! We are thrilled to hear that you had a great experience. If you would like any reservations in the future, please don't hesitate to reach out to me directly. Looking forward to having you back soon! Best wishes Sincerely, Star Angles- Guest Experience Manager star.angles@earls.ca
   

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10. e

    erica

    VIP

    Miami

    10 reviews

    5.0

    10 reviews

    Dined on 18 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was delicious as usual! Unfortunately you all continue to change the menu items taking off the best selections that we love. Can you slow down or ask us as patrons what we would like to see on/off the menu.
    

    Earls Kitchen + Bar - DadelandResponded 7 days ago

    Hi Erica, thank you for taking the time to give us your feedback. Here at Earls we take all feedback seriously to ensure we use it as a learning/teaching opportunity for our team. I would love to speak with you further to gather more information on your experience. If this is of interest to you please email me at byoussef@earls.ca. Looking forward to hearing from you! Regards,
    

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