Earls Kitchen + Bar - Jasper

Review summary

1. JK

   JeffreyK

   Washington DC4 reviews

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   Ordered a Moscow mule to drink. It was terrible. Sent it back and got a simple vodka over ice. The pour was the smallest I’ve ever had in a drink. Could not even taste the vodka. Next came my entrée a 6 ounce prime steak. It was supposed to be cooked, medium, but was cooked well to well done. I sent it back to the kitchen and the chef was totally indifferent. He responded by saying and doing nothing to correct the situation. He was completely ambivalent. The restaurant dud nothing to apologize or to correct what was essentially a very bad meal.
   

   Earls Kitchen + Bar - JasperResponded 2 days ago

   I apologize for your bad experience. We try to do our best for all customers but we obviously failed here. I hope we can do better next time.
   

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2. D

   Diana

   Edmonton6 reviews

   2.0

   Dined on 2 March 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 4

   20% auto gratuity on a large party is ridiculous. The service is extremely slow and there were multiple mess ups throughout the night. One of our entrées was comped luckily as it was brought out very late, but overall, I’m not very happy with the experience although the food was good.
   

   Earls Kitchen + Bar - JasperResponded 2 days ago

   I am sorry to hear about your bad review. For large groups we suggest an auto gratuity but it is not required. We are working on improving our service to our large groups and your review will help push that forward. Thanks.
   

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3. A

   Andrew

   Edmonton3 reviews

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The brunch we had was delicious! Will definitely recommend to others!
   

   Earls Kitchen + Bar - JasperResponded 2 days ago

   Thank you for your great review! Brunch is soooo good!
   

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4. R

   Robert

   Edmonton1 review

   5.0

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Absolutely OUTSTANDING service from Jenna for our celebration
   

   Earls Kitchen + Bar - JasperResponded on 14 February 2025

   Thank you for the great review! We will pass on to all the staff and Jenna!
   

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5. N

   Nicola

   Calgary1 review

   4.0

   Dined on 2 February 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   The brunch is usually my favourite thing about earls. The brunch today took a while to arrive, it was cold when it arrived, the toast was soggy and my avocado benedict had barely any avocado on it. But the potato pave are the best thing about it all! Service was excellent.
   

   Earls Kitchen + Bar - JasperResponded on 14 February 2025

   Nicola, I am sorry you had a poor experience and we will contact you privately about it. Sounds like the food got cooked and then sat there for a while.
   

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6. D

   DON

   Edmonton22 reviews

   5.0

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and service. Manager attended our table and made small talk. Much appreciated.
   

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7. L

   Lav

   Edmonton1 review

   4.0

   Dined on 20 January 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   I had a great experience with timely and attentive service. However, there was a small hiccup with my order. I tried the server-recommended, newly introduced ube noodle bowl, but it turns out the noodles are always served cold. Unfortunately, this wasn't mentioned on the menu or by the server. I would have chosen a different option if I had known, as I personally don’t enjoy cold dishes for supper. Otherwise, it was an enjoyable visit!
   

   Earls Kitchen + Bar - JasperResponded on 21 January 2025

   Thank you for the review. I agree... it should be obvious to the guest the dish is served cold. We will bring it up today.
   

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8. T

   Tate

   Edmonton1 review

   5.0

   Dined on 29 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good food and service; our meals were out of the kitchen quickly.
   

   Earls Kitchen + Bar - JasperResponded on 5 January 2025

   Thank you for your great review!
   

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9. OT

   OpenTable Diner VIP

   Columbus4 reviews

   5.0

   Dined on 22 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our waiter was phenomenal! We loved our food too 😊
   

   Earls Kitchen + Bar - JasperResponded on 7 August 2024

   Thank you for the great review; I’m glad you liked our food.
   

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10. OT

    OpenTable Diner

    Northampton1 review

    2.0

    Dined on 20 July 2024

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 2

    Filthy and regretted eating there. Steak was the worst we had ever had
    

    Earls Kitchen + Bar - JasperResponded on 8 August 2024

    Thank you for the feedback. We have 5 different cuts of steak that all need to be cooked differently. We hate to hear of a bad steak so I hope you come back when we re-open.
    

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