Earls Kitchen + Bar - Richmond

Review summary

1. N

   Nathalie

   Vancouver

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It was a really bad dining experience. The service was really bad. The waiting time was so long. The server wasn't doing her job.
   

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2. M

   Miranda

   Vancouver

   11 reviews

   vip
   3.0

   11 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   We ordered salt and pepper wings as appetizers. In the past there is minimum 1lb of wings with veggie sticks on the side. Last night we were really disappointed to see there were only 8 tiny drumsticks and wings with no veggies. Really not worth the price.
   

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3. a

   aj

   Vancouver

   223 reviews

   vip
   5.0

   223 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service from Kayla. Friendly and always pleasant. Good happy hour
   

   Earls Kitchen + Bar - RichmondResponded today

   Dear Aj, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Earls Kitchen + Bar - Richmond. It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Sophia Adams sophia.adams@earls.ca Guest Experience Manager
   

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4. S

   Sonia

   Vancouver

   7 reviews

   vip
   5.0

   7 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Phil is always great! Great service, will return !
   

   Earls Kitchen + Bar - RichmondResponded today

   Dear Sonia, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Earls Kitchen + Bar - Richmond. It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Sophia Adams sophia.adams@earls.ca Guest Experience Manager
   

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5. s

   seema

   Vancouver

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food was great as always. Poor service. Serving size reduced.
   

   Earls Kitchen + Bar - RichmondResponded 6 days ago

   Dear Seema, Thank you for your feedback! We're glad you enjoyed your visit at Earls Kitchen + Bar - Richmond, though it sounds like there was room for improvement. We aim to exceed expectations, and your insights help us refine our guest experience. Feel free to share more details with me at farah.ladha@earls.ca I hope to hear from you soon! Cheers, Farah Ladha Guest Experience Manager
   

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6. O

   Olga

   Vancouver

   1 review

   5.0

   1 review

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The evening was as beautiful as ever. Buuuuut. Ingrid made our night amazing. Food and drinks, mixed with Ingrid’s charm and beautiful sense of humour made it a night to remember. So thank you all, but you girl, especially ♥️
   

   Earls Kitchen + Bar - RichmondResponded on 15 November 2024

   Dear Olga, Thank you for your wonderful review! We're thrilled to hear that you had a great experience with Ingrid at Earls Kitchen + Bar - Richmond. It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Maia Perdido maia.perdido@earls.ca Guest Experience Manager
   

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7. WC

   WinnieC

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me and my daughter enjoy the food and environment there. Service is great
   

   Earls Kitchen + Bar - RichmondResponded on 15 November 2024

   Dear Winnie, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Earls Kitchen + Bar - Richmond. It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Maia Perdido maia.perdido@earls.ca Guest Experience Manager
   

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8. A

   Alanna

   Vancouver

   14 reviews

   3.0

   14 reviews

   Dined on 12 November 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Service was poor. Our waitress didn’t even serve us. We had to ask the hostess for service. No one asked if we wanted dessert or refilled our coffee.
   

   Earls Kitchen + Bar - RichmondResponded on 13 November 2024

   Hey Alanna! I am so dissapointed to hear about your experience at my Restaurant that is not the type of guest experience we strive to deliver. We pride ourselves on delivering 5-star experiences to each and every one of our guests! I would love the opportunity to regain your trust through a redemption experience where we can show you the hospitality we are capable of. Please reach out to me directly at Brendan.Lowry@earls.ca so I can set this up. Brendan Lowry - General Manager - Earls Richmond
   

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9. C

   Claire

   Vancouver

   3 reviews

   3.0

   3 reviews

   Dined on 12 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Food isn’t as good as it once was for the price. The pizza hardly had any cheese and the aburi had a thin sliver of salmon. The flavours were good but they skimp on ingredients. Not sure if I’ll be back.
   

   Earls Kitchen + Bar - RichmondResponded on 15 November 2024

   Dear Claire, Thank you for telling us about your recent experience at Earls Kitchen + Bar - Richmond. It seems we missed the mark on making your visit exceptional, and for that, we apologize. We'd love to hear more about your experience and how we can do better next time. Your satisfaction matters to us, and we are here to listen. Hoping to hear from you soon. Thank you, Maia Perdido maia.perdido@earls.ca Guest Experience Manager
   

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10. J

    Jacky

    Vancouver

    3 reviews

    3.0

    3 reviews

    Dined on 10 November 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3

    The food a long time to be served-about 40 minutes and the order was not complete when served. The ambience was very noisy-many families and teens. The server was excellent!
    

    Earls Kitchen + Bar - RichmondResponded on 11 November 2024

    Hi Jacky! I am so disappointed to hear about your experience at my Restaurant that is not the type of guest experience we strive to deliver. We pride ourselves on having irresistible food and drink for our guests and an inviting atmosphere. Evidently, we missed the mark on these! I would love the opportunity to regain your trust through a redemption experience where we can show you the hospitality we are capable of. Please reach out to me directly at Brendan.Lowry@earls.ca so I can set this up. Brendan Lowry - General Manager - Earls Richmond
    

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