Earls Kitchen + Bar - Richmond

Earls Kitchen + Bar - Richmond reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Carmen

   Unspecified1 review

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The music is too loud. Our party has 9 ppl, we need to shoutout to each other, if the music volume system can split into two parts , kitchen and bar, would be better. And I felt confused about the dessert. Last time they gifted us a nice cake with a birthday bless on the plate to us for the bd celebration. But nothing this time, it made me embarrassed as I didn’t prepared any birthday cake to our bd star!
   

   Earls Kitchen + Bar - RichmondResponded today

   Dear Carmen, Thank you for telling us about your recent experience at Earls Kitchen + Bar - Richmond. It seems we missed the mark on making your visit exceptional, and for that, we apologize. We'd love to hear more about your experience and how we can do better next time. Your satisfaction matters to us, and we are here to listen. Hoping to hear from you soon. Thank you, Sophia Adams sophia.adams@earls.ca Guest Experience Manager
   

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2. J

   Joelle

   Vancouver8 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Our server Megan was very friendly and efficient which made our visit very enjoyable. Poke recipe was different than last time with no coconut Jasmin rice it was just served with plain sushi rice and tuna was little stringy. Chicken tenders portion was very small even for appetizer size. Even though food was bit disappointing thanks to your staff being very friendly with a good service our experience was great.
   

   Earls Kitchen + Bar - RichmondResponded 3 days ago

   Dear Joelle, Thank you for your feedback! We're glad you enjoyed your visit at Earls Kitchen + Bar - Richmond, though it sounds like there was room for improvement. We aim to exceed expectations, and your insights help us refine our guest experience. Feel free to share more details with me at farah.ladha@earls.ca I hope to hear from you soon! Cheers, Farah Ladha Guest Experience Manager
   

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3. O

   Owen

   Unspecified1 review

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The best staff anyone could hope for. Always flying around and making sure all is well. They do everything while being under pressure as serving the public is never easy.
   

   Earls Kitchen + Bar - RichmondResponded 3 days ago

   Dear Owen, Thank you for your feedback! We're glad you enjoyed your visit at Earls Kitchen + Bar - Richmond, though it sounds like there was room for improvement. We aim to exceed expectations, and your insights help us refine our guest experience. Feel free to share more details with me at farah.ladha@earls.ca I hope to hear from you soon! Cheers, Farah Ladha Guest Experience Manager
   

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4. C

   Christie

   Unspecified1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Well starting with not having drinks and finally having something 3rd try around for options. Then my son was literally still eating his fries on his plate and the waitress tried to take his plate away. Then I was still eating and the waitress tried to bring us our bill. We felt super rushed the entire meal. Then when we said something, not only our waitress came back and apologized sooo many times and making excuses, but 2 separate managers. Like really apologize and then let it be. Then we didn’t see our waitress at all after that! Had to ask someone else to actually bring our bill when we were ready. I will never return to this Earls!
   

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5. D

   Daisy VIP

   Surrey2 reviews

   5.0

   Dined on 15 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Holly our server was exceptional and served our large party like a pro and always with a smile. I would go back for the great service and delicious food!
   

   Earls Kitchen + Bar - RichmondResponded on 15 April 2025

   Dear Daisy, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Earls Kitchen + Bar - Richmond. It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Farah Ladha farah.ladha@earls.ca Guest Experience Manager
   

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6. J

   James VIP

   Vancouver8 reviews

   4.0

   Dined on 14 April 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   I'm sorry to say I was a little disappointed with Elijah's lack of attention, withholding the plum sauce from me. It almost ruined my meal, but luckily, Amanda's service was so incredibly good that it completely made up for his mistake!
   

   Earls Kitchen + Bar - RichmondResponded on 18 April 2025

   Dear James, Thank you for your feedback! We're glad you enjoyed your visit at Earls Kitchen + Bar - Richmond, though it sounds like there was room for improvement. We aim to exceed expectations, and your insights help us refine our guest experience. Feel free to share more details with me at sophia.adams@earls.ca I hope to hear from you soon! Cheers, Sophia Adams Guest Experience Manager
   

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7. L

   Linda VIP

   Vancouver7 reviews

   4.0

   Dined on 13 April 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   My husband and I always look forward to getting together with our family at Earl's. This restaurant continues to deliver their food and service. In particular, my husband has food sensitivities. Earl's never disappoints to accommodate my husband's food sensitivities. Thank-you.
   

   Earls Kitchen + Bar - RichmondResponded 1 day ago

   Dear Linda, Thank you for your feedback! We're glad you enjoyed your visit at Earls Kitchen + Bar - Richmond, though it sounds like there was room for improvement. We aim to exceed expectations, and your insights help us refine our guest experience. Feel free to share more details with me at sophia.adams@earls.ca I hope to hear from you soon! Cheers, Sophia Adams Guest Experience Manager
   

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8. V

   Veronica

   Vancouver4 reviews

   5.0

   Dined on 13 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great for all ages...terrific service, food and atmosphere.
   

   Earls Kitchen + Bar - RichmondResponded on 14 April 2025

   Dear Veronica, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Earls Kitchen + Bar - Richmond. It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Sophia Adams sophia.adams@earls.ca Guest Experience Manager
   

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9. S

   Shelley VIP

   Vancouver21 reviews

   5.0

   Dined on 12 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   all the food was delivered at the same time which is always a win for a large table. food was hot and everyone was happy with their choices
   

   Earls Kitchen + Bar - RichmondResponded on 20 April 2025

   Dear Shelley, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Earls Kitchen + Bar - Richmond. It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Sophia Adams sophia.adams@earls.ca Guest Experience Manager
   

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10. D

    Donna VIP

    Vancouver11 reviews

    5.0

    Dined on 11 April 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    We enjoyed our evening at Earls. Our server, Amanda, was excellent. I was glad to see that the sushi tacos are still on the Happy Hour menu because they are delicious and not available at some other locations.
    

    Earls Kitchen + Bar - RichmondResponded on 13 April 2025

    Dear Donna, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Earls Kitchen + Bar - Richmond. It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Sophia Adams sophia.adams@earls.ca Guest Experience Manager
    

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