Earls Kitchen + Bar - Legacy West

Review summary

1. C

   Clive

   New York City

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   My salad and main course were brought to the table at the same time. The salmon dish I ordered was completely overcooked. The server did not appear to be concerned.
   

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2. J

   John

   Dallas

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service and the food were absolutely great. I will definitely return.
   

   Earls Kitchen + Bar - Legacy WestResponded 5 days ago

   Hi, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our food and service. It's always our goal to provide a great dining experience for our guests at Earls Kitchen + Bar - Legacy West. We're looking forward to your return visit. Thanks again for choosing us!
   

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3. I

   Isaac

   Baltimore

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A Very friendly staff! Alexis was a wonderful server, and treated us with the best hospitality. The managers also showed us a great experience, when handling an order error. Always a lovely time when I go and bring friends and family.
   

   Earls Kitchen + Bar - Legacy WestResponded 5 days ago

   Thank you so much for taking the time to leave us this review! We will pass the kind words on to Alexis and look forward to hosting you in the near future!
   

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4. W

   William

   Atlanta Metro

   3 reviews

   4.0

   3 reviews

   Dined on 12 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Earls is always delicious. Steak and Sushi is amazing. The new Sticky Ribs are to die for but definitely have to be eaten with a fork and knife. Will continue to go back.
   

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5. R

   Robert

   Dallas

   1 review

   2.0

   1 review

   Dined on 10 November 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Service was slow and forgettable. It was almost as if we were invisible and not there. The food was acceptable and the presentation was great. Service was so bad they comped desert. Clearly I could not recommend unless one has plenty of time and is willing to wait for either service or food. There are too many other establishments who would appreciate the business rather than Earl’s who could care less if you are there. Definitely not a recommendation.
   

   Earls Kitchen + Bar - Legacy WestResponded on 11 November 2024

   Thanks for the Feedback. We're sorry to hear that you didn't have the experience you were hoping for, especially regarding our service. We strive to provide a warm welcome and top-notch service, and we regret that we fell short in this instance. We also take pride in our food presentation and it's disappointing to hear it was just average. We'll take your feedback into consideration as we continually work to improve. We hope you'll give Earls Kitchen + Bar - Legacy West another chance in the future, I would love to further connect with you over the matter. Please feel free to reach me at kakki.brown@earls.ca
   

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6. S

   Sabrina

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined on 9 November 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Our server was excellent and really made the experience worthwhile, even though I was disappointed with the food. I was expecting the same as I have had before, but it was not.
   

   Earls Kitchen + Bar - Legacy WestResponded on 11 November 2024

   Hey Sabrina, Thank you for taking the time to share your experience at Earls Kitchen + Bar - Legacy West. We're glad to hear that our server made your visit worthwhile. However, we're sorry to hear that our food didn't meet your expectations. We strive to provide a unique and delicious experience for all our guests, and we regret that we fell short this time. We appreciate your feedback and will use it to improve our offerings and service. We hope to have the opportunity to serve you again and exceed your expectations. Best, The Management Team
   

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7. S

   Shane

   Dallas

   12 reviews

   vip
   5.0

   12 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious! Everytime we go it is delicious. Today we had crabcakes and a new appetizer, dumplings. Both of which were spectacular.
   

   Earls Kitchen + Bar - Legacy WestResponded on 10 November 2024

   Thanks for the feedback, ShaneE We're thrilled to hear that you enjoyed our crabcakes and dumplings. It's always a pleasure to serve you at Earls Kitchen + Bar - Legacy West! Your kind words mean a lot to us and we're grateful for your support. We can't wait to welcome you back for more delicious meals in the near future. Best, The Management Team
   

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8. N

   Nickolas

   Dallas

   1 review

   5.0

   1 review

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience was great. Our server was amazing. I don’t remember his name, but he was amazing. We were a pretty indecisive party, but he had lots of patience.
   

   Earls Kitchen + Bar - Legacy WestResponded on 14 November 2024

   Thank you for taking the time to leave us this review, we look forward to hosting you again in the near future!
   

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9. W

   William

   Atlantic Canada

   3 reviews

   vip
   5.0

   3 reviews

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jacob, our server, was fantastic. Both my daughters have allergies and he was overly helpful and accommodating. We eat here often and he was amazing
   

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10. B

    Brian

    Los Angeles

    21 reviews

    vip
    5.0

    21 reviews

    Dined on 2 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We both ordered the bone in pork chop and added a lobster tail. The meal was delicious. The only negative note is that the server took away my wife’s plate before she was finished. He had brought out our dessert and when she went to taste the dessert, he took away the plate without asking, and she was so disappointed that she didn’t get to finish her last bite. It was a unique combination and we will order it again.
    

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    Earls Kitchen + Bar - Legacy WestResponded on 4 November 2024

    Hi Brian, Thank you so much for leaving us this review and feedback. I'm so sorry your service was rushed, I will be reviewing with the team and ensure that this does not happen again in the future. -Kakki
    

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