Earls Kitchen + Bar - Penticton

Review summary

1. C

   Carmen

   Vancouver8 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great dinner with my son at Earl’s Penticton during our visit for hockey !
   

   Earls Kitchen + Bar - PentictonResponded 3 days ago

   Hi Carmen! I hope your team won the hockey game! We are here for you whether its a win or a loss! Thank You for an amazing review! Cheers, Celine Lucier
   

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2. G

   Greg

   Vancouver1 review

   1.0

   Dined on 18 March 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   poor table service and kitchen staff is unsure what a half dozen of oysters actually means
   

   Earls Kitchen + Bar - PentictonResponded 7 days ago

   Hi Greg, I am sorry to hear we missed the mark on your visit! I would love to hear more about your experience with us so I can see where we went wrong and how I can eliminate this issue from ever occurring again! I also would love to see you back in our restaurant for a better experience! Please call the restaurant: 250-493-7455 to speak with a manager! Sincerely, Danika Bergen
   

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3. GL

   GordL

   Manitoba4 reviews

   5.0

   Dined on 8 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very nice but would like to see French onion soup on menu
   

   Earls Kitchen + Bar - PentictonResponded 7 days ago

   Hello Gord L, Thank you for leaving us a review. Regarding the French onion soup... you and me both! We could see it on future menus! I will do my best pushing this as a future feature soup! Cheers, Danika Bergen
   

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4. OT

   OpenTable Diner

   Vancouver1 review

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great! Server brought wrong meal, but it was still amazing!
   

   Earls Kitchen + Bar - PentictonResponded 7 days ago

   Hello, Thank you for your review. We appreciate your feedback! I am sorry to hear you did not get the correct meal. We hope to see you again enjoying the correct meal! Please call the restaurant and ask to speak with a manager! We are more than happy to leave a GC for you and your future visit ensuring you get the correct meal! Cheers, Danika Bergen
   

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5. L

   Laura

   Vancouver16 reviews

   5.0

   Dined on 18 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and the food is consistently good. Extra treat - the knew we were there for a birthday lunch and brought over a dessert with a candle
   

   Earls Kitchen + Bar - PentictonResponded on 20 February 2025

   Hi Laura! Thank You for the five star review and happy birthday again!
   

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6. K

   Kathy

   Vancouver2 reviews

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   Penticton location called me to reserve as per last year and same time and table. So I told her I will book online and add that to special instructions. We arrived, told the young lady we had a reservation ,which I could see on the tablet and the table we should get. For some reason she said we don't have a reservation and was trying to delete my wife name on the table. I was telling her what she was trying to do and she continued. I pulled out my phone and showed he our reservation that was sent to us. Then she acted like we were a problem and took us to a different table.and informed us right away ,we must be done quick because this table.had a reservation. I was not happy being treated this way we as we HAD a reservation. Our server approached us and we explained the situation and she couldn't understand why we were treated this way. We felt not wanted and seemed pushed on a day where it's a celebration for me.and my wife. Our server was fine and the food was good. As we left the same girl didn't give us the best look leaving the restaurant.
   

   Earls Kitchen + Bar - PentictonResponded on 20 February 2025

   Hi Kathy! Thank You so much for submitting this review. I am deeply concerned and disappointed perhaps the hostess under pressure gave you the wrong impression. I, Celine Lucier called you and left you the voicemail prior as we loved hosting you last year and couldn't wait to do it again. I had no idea we gave you that impression. I sincerely appreciate you coming in, and that is definitely not our intention. I would love to make this up to you and provide you a redemption experience. Please call me at 250-328-8981 to resolve this. Thank You!
   

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7. D

   Dwayne B .

   Vancouver2 reviews

   3.0

   Dined on 14 February 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   The portions were way too small, we picked off Valentine Menu. The appetizers were too small, the main course was small and the desert was a joke. We should have eat off normal menu. We literally had to go eat after. And we are not big eaters. 58.00 per person plus tip for that meal was disappointing. Earls has always been one of my favourite spots. But that was a rip off.
   

   Earls Kitchen + Bar - PentictonResponded on 27 February 2025

   Hello Dwayne B, I appreciate you taking the time to write us a review with honest feedback! I apologize we missed the mark on your Valentines experience with us! Our set menu was organized to be half portions for the appetizers and dessert, to make it more appealing opposed to "too much food". I will follow this up with my team for our next set menus. It is our job and standard to ensure we have shared all the information surrounding what to expect with each meal you desire! Regardless of set menu or regular menu! I would like to invite you back for a redemption experience! Please phone our restaurant at 250-493-7455! Kind regards, Danika Bergen
   

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8. R

   Robert

   Vancouver2 reviews

   5.0

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for my wife's birthday they didn't know that. Our server was a very attentive even as it got busier. I had a the grilled roast beef on sourdough very tasty a little small but all top notch
   

   Earls Kitchen + Bar - PentictonResponded on 5 February 2025

   Hi Robert, A Happy Belated Birthday to your wife! I am sad we did not celebrate her in the ways we look forward to. It is our diligence to know why you are visiting our restaurant this I will follow up in our training. Thank You for the feedback with the value perception of the sourdough bread. Overall, we are grateful for your five star review. Please contact me directly for your next special occasion if you ever require a reservation with Earls Penticton so we can make it customized and be special. Perhaps you and your wife are interested in a night out this valentines day! We do have a 3 course menu option available. My contact is 250-328-8981, Sincerely Celine Lucier
   

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9. G

   Garth VIP

   Montreal18 reviews

   4.0

   Dined on 30 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Good food with friendly, knowledgeable efficient service.
   

   Earls Kitchen + Bar - PentictonResponded on 5 February 2025

   Hi Garth, Thank You for telling us of your recent experience at Earls Penticton! We are happy to hear you enjoyed yourself! Cheers,
   

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10. C

    Christa-Lee VIP

    Vancouver7 reviews

    5.0

    Dined on 20 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food and service were excellent. Loved the ahi tuna poke bowl!
    

    Earls Kitchen + Bar - PentictonResponded on 5 February 2025

    Thank You Christa-= Lee for rating our business and I love the poke bowl too! Cheers, Celine Lucier
    

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