Earls Kitchen + Bar - Polo Park - Winnipeg

Review summary

1. W

   Wendy

   Manitoba

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 1

   The music was ridiculously loud People are yelling at each other which then makes it even worse Nothing wrong with having music in the background but blaring is annoying and really makes the experience unpleasant I did mention it and the manager turned it down for about 90 minutes then the volume went up and it was time to go
   

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2. A

   Anita

   Manitoba

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food was fantastic! I had the Ahi tuna poke bowl and cleaned my plate completely! It was a little too loud to be able to have a conversation with our party of 6 but otherwise, great food and service. Would recommend.
   

   Earls Kitchen + Bar - Polo Park - WinnipegResponded 3 days ago

   Thank you so much for your feedback, Anita! I’m thrilled to hear you enjoyed the Ahi tuna poke bowl – sounds like it was a hit! I’m sorry to hear the noise affected your experience, though, and appreciate you bringing it to our attention. We’ll certainly work on creating a better atmosphere for conversation. Looking forward to welcoming you back soon! - Shyla Stevenson, General Manager
   

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3. A

   Arturo

   Saskatoon

   3 reviews

   5.0

   3 reviews

   Dined on 4 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and great service. Perfect! Thank you fir a great time
   

   Earls Kitchen + Bar - Polo Park - WinnipegResponded 3 days ago

   Thank you for the kind words, Arthuro! Thrilled to hear you enjoyed both the food and service. Looking forward to welcoming you back for another perfect experience! - Shyla Stevenson, General Manager
   

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4. S

   Sharon

   Manitoba

   2 reviews

   5.0

   2 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Cajun Blackened Chicken is delicious so tender with just the right amount of kick, paired with the warm potato salad and coleslaw it is the perfect combination. Christmas sangria was really tasty. Service was excellent very attentive and welcoming. Earl’s is a great choice for dining with family or friends.
   

   Earls Kitchen + Bar - Polo Park - WinnipegResponded 3 days ago

   Thank you for the wonderful review, Sharon! It’s great to hear you enjoyed the Cajun Blackened Chicken and Winter Sangria. Your kind words about the attentive and welcoming service mean a lot. We’re glad you had a great experience dining with us and hope to see you again soon! - Shyla Stevenson, General Manager
   

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5. B

   Brennen

   Manitoba

   1 review

   5.0

   1 review

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   It was a bit loud, but the service is good. Over all a great date night spot.
   

   Earls Kitchen + Bar - Polo Park - WinnipegResponded on 2 December 2024

   Thank you for sharing your experience, Brennen! Glad you found it to be a great date night spot and enjoyed the service. Your feedback about the noise is appreciated as well. Hope to see you again soon for another memorable evening! - Shyla Stevenson, General Manager
   

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6. V

   Virginia

   Manitoba

   29 reviews

   5.0

   29 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing! Great service! I will definitely be going back!
   

   Earls Kitchen + Bar - Polo Park - WinnipegResponded on 2 December 2024

   Thank you for the fantastic review, Virginia! So glad to hear you enjoyed the food and service. We look forward to welcoming you back for another great experience! - Shyla Stevenson, General Manager
   

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7. J

   Joanne

   Manitoba

   3 reviews

   5.0

   3 reviews

   Dined on 25 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was sweet and very friendly. Not pushy at all, perfect timing.
   

   Earls Kitchen + Bar - Polo Park - WinnipegResponded on 28 November 2024

   Thank you for the kind review, Joanne! It’s great to hear your server provided friendly and attentive service with perfect timing. I’m glad you had a positive experience and hope to welcome you back soon! - Shyla Stevenson, General Manager
   

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8. D

   Daniel

   San Francisco

   15 reviews

   vip
   5.0

   15 reviews

   Dined on 18 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Our server Victoria was excellent. A. Very enjoyable meal
   

   Earls Kitchen + Bar - Polo Park - WinnipegResponded on 20 November 2024

   Thank you for the amazing review, Daniel! It’s great to know you enjoyed your visit and Victoria took amazing care of you and your group. We truly appreciate your kind words and look forward to seeing you again! - Shyla Stevenson, General Manager
   

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9. S

   Susanne

   Manitoba

   14 reviews

   4.0

   14 reviews

   Dined on 17 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   First visit after a year. The ambiance in the lounge was great - but guests nearby were very loud. Glad when they left and we could enjoy the rest of our night out. Had the bigger better burger and fries which I’ve had before. The burger was much smaller than I remembered and the fries were great - very hot but much too salty - my guests tried them and agreed. Also the cost of one cocktail was high - $14. We appreciated the large carafe of ice water. The coffee was also good. Service was great. Waitress was very helpful and efficient!
   

   Earls Kitchen + Bar - Polo Park - WinnipegResponded on 18 November 2024

   Thank you for sharing your experience, Susanne! It’s great to hear you enjoyed the ambiance, coffee, and attentive service from your waitress. I’m sorry the burger didn’t meet expectations and the fries were overly salty. Your feedback about the food and cocktail pricing is helpful, and we’ll take it into consideration as we work to improve. I hope we have the chance to make your next visit even better! - Shyla Stevenson, General Manager
   

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10. M

    Maria

    Manitoba

    3 reviews

    1.0

    3 reviews

    Dined on 10 November 2024

    1. Overall 1
    2. Food 3
    3. Service 2
    4. Ambience 5

    Disappointing would be the best word to describe my experience at Earls Polo Park. Although I had a reservation, the staff rushed my guests and me about 40 minutes before the end of our time. We were told that we couldn’t stay longer than two hours, and while I understand if that’s your policy, the way it was handled made us feel pressured and uncomfortable. Because of this, I couldn’t even enjoy my birthday cake or celebrate with my friends without feeling stressed. On top of that, we were each charged an 18% service fee, which felt unfair given the rushed service. I hope you’ll take this feedback seriously and make some improvements. I am not coming back.
    

    Earls Kitchen + Bar - Polo Park - WinnipegResponded on 18 November 2024

    I’m truly sorry to hear about your disappointing experience, especially on such a special occasion, Maria. We always aim to provide a relaxing and enjoyable atmosphere for our guests, and I sincerely apologize that this wasn’t the case during your visit. I understand how frustrating it must have been to feel rushed and pressured, and that’s certainly not the experience we want to provide. Regarding the service fee, we will take your feedback into consideration to ensure that our policies are communicated clearly and are applied fairly. I appreciate you sharing your thoughts, and I’ll make sure this feedback is reviewed with the team to improve moving forward. Please reach out to me via email at Shyla.stevenson@earls.ca to discuss matters further. - Shyla Stevenson, General Manager
    

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