Earls Kitchen + Bar - Port Coquitlam

Review summary

1. C

   Chelsea

   Vancouver

   5 reviews

   5.0

   5 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a fantastic work Christmas party last night. Earls was amazing right from making the reservation to the amazing level of service our whole group received. Will plan group nights at Earls again :)
   

   Is this helpful?

   Report
2. T

   Ted

   Vancouver

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Sushi was very weak in flavor. Wrong order of sushi came. Reordered sushi and very disappointed with the spicy California roll. Very salty. Waitress spilled soya sauce . Very Friendly staff. Just seem very inexperienced.
   

   Earls Kitchen + Bar - Port CoquitlamResponded today

   Hello Ted, We thank you for your honest review, and apologize that your experience wasn't up to standard. I would love to hear about your visit and find out more about what we could have done to make this a 5-star experience. I look forward to hearing from you! My email is juliana.galan@earls.ca Cheers, Juliana Galan Day Manager
   

   Is this helpful?

   Report
3. k

   kiran

   Vancouver

   17 reviews

   5.0

   17 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a birthday lunch here today for a gf. Sasha the manager went above and beyond and bought the birthday girl a bouquet of flowers. Dani was our server, she was so kind and attentive. She gave the bday girl dessert at the end. Such great food and great service!
   

   Earls Kitchen + Bar - Port CoquitlamResponded 2 days ago

   Hello Kiran, Thank you so much for your kind review! I am so thrilled you and girlfriends had an amazing time here at Earls Poco with Dani, I can't wait to share your review with her! I am so happy she loved her flowers! We hope to see you again soon, Sasha Lynne - Assistant Guest Experience Manager
   

   Is this helpful?

   Report
4. D

   Desiree

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were so impressed by the way were we taken care of. Made our night so special
   

   Earls Kitchen + Bar - Port CoquitlamResponded 3 days ago

   Hello Desiree, Thank you so much for your 5-star review! I am thrilled to hear about your amazing experience here at Earls Poco. I know your server had an incredible time serving you and I can't wait to share this with my team. We hope to host you again soon, Sasha Lynne - Assistant Guest Experience Manager
   

   Is this helpful?

   Report
5. G

   Gennie

   Vancouver

   31 reviews

   vip
   4.0

   31 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The food was delicious. It became pretty busy and quite noisy. We were a bit disappointed that our server didn’t do a last call for happy hour nor did she check-in to see how everything was going.
   

   Earls Kitchen + Bar - Port CoquitlamResponded 4 days ago

   Hello Gennie, Thank you so much for your review. We apologize that the last call for Happy Hour or check-in was absent from your experience. We appreciate you taking the time to tell us about your experience and look forward to serving you again soon! Cheers, Sasha Lynne - Assistant Guest Experience Manager
   

   Is this helpful?

   Report
6. J

   Jim

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on 11 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I loved my meal and it’s a great restaurant but the noise level is a bit much. When there’s loud music playing in the background, people have to raise their voices to be heard and then it becomes really noisy. Unfortunately, if you’re trying to have a visit with somebody, it’s very difficult to hear them. The food and service were great though, so still a pleasant experience.
   

   Earls Kitchen + Bar - Port CoquitlamResponded on 13 November 2024

   Hello Jim, Thank you so much for leaving a 5-star review and we really appreciate your time and consideration. That is definitely something we will keep in mind and we apologize for the noise affecting your experience with us. We hope to see you again soon! Thank you so much, Sasha Lynne - Assistant Guest Experience Manager
   

   Is this helpful?

   Report
7. S

   Samantha

   Vancouver

   1 review

   3.0

   1 review

   Dined on 11 November 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   I made a reservation days prior to November 10th for a group including kids to be seated in the dining room! When we got there we are told that the dining room is close for whatever reason and that’s why we have been moved to the lounge mind you we have kids and we are around of alcohol and drunk people and also an inappropriate tv show for a 3 year old! So I went to talk to the supervisor/manager she said that she is sorry but there is nothing she can do! I went back to my seat and I can see there is still people being served in the dining room that supposed to be closed 👎🏼. Overall service was great, food was delicious but just didn’t have the best experience with our reservation needs!
   

   Earls Kitchen + Bar - Port CoquitlamResponded on 13 November 2024

   Hello Samantha We thank you for your honest review, and apologize that your experience wasn't up to standard. I would like to get in touch with you over the phone and find out more about the experience you had here at Earls and to take in the feedback. If this is something you are interested in all I would need from you is a phone number that is best to reach you and a date/time that works for you! My email is aysha.george@earls.ca Cheers, Aysha George- Guest Experience Manager
   

   Is this helpful?

   Report
8. S

   Sue

   Vancouver

   1 review

   5.0

   1 review

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 2

   Food n service was great. Too dark and way too noisy. Yelling at each other to make conversation and needed our flashlights from our cells to read the menu.
   

   Is this helpful?

   Report
9. A

   Amanda

   Vancouver

   1 review

   5.0

   1 review

   Dined on 4 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience like always. Love the new salmon aburi sushi press, so good! Great service and food.
   

   Earls Kitchen + Bar - Port CoquitlamResponded on 7 November 2024

   Hello Amanda, Thank you so much for the 5-star review! We are thrilled to hear you enjoyed your experience with us as well as the new sushi rolls! We look forward to serving you again soon! Cheers, Aysha George - Guest Experience Manager
   

   Is this helpful?

   Report
10. S

    Sim

    Vancouver

    1 review

    5.0

    1 review

    Dined on 3 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Planned a last minute belated dinner and I was so pleased Earls Poco could accommodate our group. Our server, Dani, was genuine, caring, and accurate. I appreciated how the team worked together to bring food and drinks out as fast as possible. I haven’t been to an Earls in a bit and some of the new appetizers are incredible: I particularly enjoyed the wagyu aburi sushi and the yuzu calamari. Thanks for a great time!
    

    Is this helpful?

    Report