Earls Kitchen + Bar - Robson - Vancouver

Review summary

1. A

   Annette

   Vancouver

   4 reviews

   3.0

   4 reviews

   Dined on 18 November 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Forgot about us twice and had to find the server both times. They did comp one meal and provided a cheesecake to go, acknowledging they did forget. Overall manager was good but server was dismissive. But Earls is great food. Thank you
   

   Earls Kitchen + Bar - Robson - VancouverResponded 4 days ago

   Thank you for taking the time to share this feedback with us, Annette! I'm truly sorry to hear that we failed to hit the standard that we are known for on this particular visit. I have reached out to you via email so that I can make this right, although in case you don't receive this, my email is bryn.horner @ earls.ca. Please don't hesitate to get in touch! Sincerely, Bryn Horner General Manager
   

   Is this helpful?

   Report
2. T

   Todd

   Calgary

   18 reviews

   5.0

   18 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   You always know what you’re getting here. Very similar to others in the chain, clearly the same menu. I was surprised how good the oysters were as Earl is not a place. I would ordinarily consider ordering oysters. Servers or nice and efficient. Also quite attentive. As always, I find Earl’s a bit overpriced for the quality and amount of food. In this case, this version of Earls is quite loud as it is a wide open space.  All in all if you enjoy Earl, this is a good one.
   

   Earls Kitchen + Bar - Robson - VancouverResponded 5 days ago

   Hi Todd, Thank you for taking the time to submit this lovely review. We are thrilled to hear that you enjoyed your dining experience. We look forward to seeing you again very soon and thank you for choosing Earls Robson! Sunny Waller - Guest Experience Manager - Earls Robson
   

   Is this helpful?

   Report
3. C

   Corey

   Vancouver

   1 review

   3.0

   1 review

   Dined on 15 November 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   A few hiccups. Scanned the Earls code on Robson sy to buy a $100 gift card with includes a later use $20 card with my Canadian credit card. $100 posted in USD!!!! Eventually a manager was going to reverse a similar amount. Ordered their happy hour steak — asked for the Cajun spice as I’ve had it many times with no extra charges. This time a $4 surcharge for a spice. Hmmm it was a birthday event as noted on the reservation. Nothing was offered until we had to ask. Eventually a micro chocolate muffin tasting item appeared. Wasn’t worth the hassle. Not the best experience today at Earls.
   

   Earls Kitchen + Bar - Robson - VancouverResponded 4 days ago

   I'm sorry to hear that we missed the mark on your visit, Corey! Following your feedback, I noticed that the option to select USD or CAD isn't especially clear or user friendly, so I've shared this feedback with our gift cards team to consider adjusting. I'm also disappointed to hear that our team failed to make your birthday celebration memorable. I understand the importance of facilitating the celebration of these notable milestones. I've touched base with my host team to ensure that reservation notes are being passed along so that we can make each experience special! I would love the opportunity to make this right! If you have the time, will you please email me at bryn.horner @ earls.ca? Sincerely, Bryn Horner General Manager
   

   Is this helpful?

   Report
4. IC

   IngridC

   Vancouver

   5 reviews

   5.0

   5 reviews

   Dined on 5 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Attentive and responsive service. Accommodating to our slow pace during a quieter time. Food was delicious. An enjoyable meal and get together with friends.
   

   Earls Kitchen + Bar - Robson - VancouverResponded on 7 November 2024

   Hi Ingrid, Thank you for taking the time to submit this lovely review. We are thrilled to hear that you enjoyed your dining experience. We look forward to seeing you again very soon and thank you for choosing Earls Robson! Sunny Waller - Guest Experience Manager - Earls Robson
   

   Is this helpful?

   Report
5. J

   Jordan

   Vancouver

   1 review

   5.0

   1 review

   Dined on 5 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect dinner! Great food and even better service - the renovation looks 10/10/
   

   Earls Kitchen + Bar - Robson - VancouverResponded on 7 November 2024

   Hi Jordan, Thank you for taking the time to submit this lovely review. We are thrilled to hear that you enjoyed your dining experience. We look forward to seeing you again very soon and thank you for choosing Earls Robson! Sunny Waller - Guest Experience Manager - Earls Robson
   

   Is this helpful?

   Report
6. M

   Mark

   Vancouver

   3 reviews

   3.0

   3 reviews

   Dined on 29 October 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Seemed to be very understaffed. The guy running the hostess stand was out of his depth. Didn’t know what he was doing. He ran our pizza to the table. Dropped it off without saying a word. Did not bring any side plates etc. looked like there was only one server for the whole section of the restaurant. He was doing his best but was stretched very thin. More staff did arrive and things got a little better. We had a great time at this location 2 x over the summer. I’m not sure I would return. It was my husband’s birthday as well. Not impressed at all.
   

   Earls Kitchen + Bar - Robson - VancouverResponded on 1 November 2024

   Hi Mark, My name is Sunny Waller and I am the Guest Experience Manager at Earls Robson. I want to begin by apologizing for your recent experience at our store and thank you for the detailed feedback provided. It sounds like there were some gaps in hospitality during your last visit and for that I am truly sorry. I have compiled your feedback and shared it with our leadership team. If you have any questions or would like to speak further about your experience please feel free to contact me through the restaurant at (604) 669-0020. Thank you again for your feedback and for your continued support. Sunny Waller - Guest Experience Manager - Earls Robson sunny.waller@earls.ca
   

   Is this helpful?

   Report
7. S

   Shane

   Vancouver

   8 reviews

   4.0

   8 reviews

   Dined on 27 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server was outstanding. The kitchen was understandably busy, so our appetizer took about 50 minutes to arrive. I was starving because it was 8:00 PM and I had not eaten once that day. When the main course arrived, I was completely famished. But even if sawdust would have tasted good, the steak was awesome. I didn't care how fast or slow the service was because I was out to be with my wife for a date night. I also had not had a steak for a long time. Steak seems to be a luxury meal no matter where one takes it. The price of beef is too high. I like this Earls because it is two blocks from home, the prices are not too astronomical and we only go out on dates during a Harvest Moon.
   

   Earls Kitchen + Bar - Robson - VancouverResponded on 1 November 2024

   Hi Shane, Thank you for taking the time to submit this review. Based off of your rating it seems like we missed the mark during your experience with us. I want to begin by apologizing for the long wait on your food. I am very glad that the server was amazing though and you still enjoyed your experience. My email is attached at the bottom of this comment if you would like to chat further. We look forward to seeing you again very soon and thank you for choosing to dine with us at Earls Robson! Sunny Waller- Guest Experience Manager - Earls Robson sunny.waller@earls.ca
   

   Is this helpful?

   Report
8. M

   Michael

   Vancouver

   1 review

   5.0

   1 review

   Dined on 21 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was s a great experience had a business meeting and it was a good place to meet and I could hear my client very easily and not overwhelmed by loud music horn ambient noise A special thanks to Alistair who was very accommodating, super friendly and very welcome. He is an asset to your company. Thank you so much again. See you again soon.
   

   Earls Kitchen + Bar - Robson - VancouverResponded on 1 November 2024

   Hi Michael, Thank you for taking the time to submit this lovely review. We are thrilled to hear that Allister was able to deliver exceptional service and will be sure to relay your kind words to them! We look forward to seeing you again very soon and thank you for choosing to dine with us at Earls Robson! Sunny Waller - Guest Experience Manager - Earls Robson
   

   Is this helpful?

   Report
9. T

   TERA

   Vancouver

   1 review

   1.0

   1 review

   Dined on 19 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Earls you have gone down hill with service , your servers are nice but they don’t come around the plates weren’t cleared in time we had empty drinks all night .. the manager had to help and it was still bad and it was not even busy
   

   Earls Kitchen + Bar - Robson - VancouverResponded on 31 October 2024

   Hi Tera, My name is Sunny Waller and I am the Guest Experience Manager at Earls Robson. I want to begin by apologizing for your recent experience at our store and thank you for the detailed feedback provided. It sounds like there were some gaps in hospitality during your last visit and for that I am truly sorry. I have compiled your feedback and shared it with our leadership team. If you have any questions or would like to speak further about your experience please feel free to contact me through the restaurant at (604) 669-0020. Thank you again for your feedback and for your continued support. Sunny Waller - Guest Experience Manager - Earls Robson sunny.waller@earls.ca
   

   Is this helpful?

   Report
10. J

    Jan

    Calgary

    24 reviews

    vip
    3.0

    24 reviews

    Dined on 16 October 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    Celebrating our mother’s special 107th birthday -must admit our meals were disappointing & mediocre Noise level was exceedingly loud Sadly, - hesitate in returning
    

    Is this helpful?

    Report