Earls Kitchen + Bar - Southcentre

Review summary

1. A

   Ashley

   VIP

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service as always. The employees are always helpful. Thank you
   

   Earls Kitchen + Bar - SouthcentreResponded 1 day ago

   Hi Ashley, Thank you for taking the time to review your experience. We look forward to hosting you again soon! Marina Manna Guest Experience Manager marina.manna@earls.ca
   

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2. A

   Ashley

   VIP

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always have great service and a good meal when we come to Earl's.
   

   Earls Kitchen + Bar - SouthcentreResponded 1 day ago

   Hi Ashley, Thank you for taking the time to review your experience. We look forward to hosting you again soon! Marina Manna Guest Experience Manager marina.manna@earls.ca
   

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3. N

   Natallia

   Philadelphia

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an incredible experience at Earl’s yesterday! The food was absolutely amazing, and the service was top-notch. The staff made us feel so welcomed, and their attention to detail really enhanced our visit. We thoroughly enjoyed everything and will definitely be coming back again!
   

   Earls Kitchen + Bar - SouthcentreResponded 1 day ago

   Hi Natallia, Thank you for taking the time to review your experience. We look forward to hosting you again soon! Marina Manna Guest Experience Manager marina.manna@earls.ca
   

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4. T

   Tanya

   Edmonton

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   It took a long time for a server to come to our table to ask for anything, which is unusual and they did not appear to be max capacity. Having said that the attentiveness of the manager Victor and our server salvaged our supper in time to see the drone display.
   

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5. K

   Karianne

   VIP

   Las Vegas

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   Our food was amazing as always. Our service was awful. Our waitress clearly had too much on her plate and I don't blame her. She was lovely. We didn't get side plates with our oysters, it took 20 mins to get that and hot sauce. Our sushi did not come seved with soy sauce, ginger or wasabi. Asking for anything felt like a lot. We waited forever for another round. We were given the wrong bill at the end. We love Earls but clearly the staff are not given the support to run efficiently
   

   Earls Kitchen + Bar - SouthcentreResponded 2 days ago

   Hi Karianne, Thank you for taking the time to review your last visit to our location. I am truly sorry to hear that your recent experience did not meet the high standard of service we strive to provide. Your feedback is extremely important to us, and we will be addressing this with our team to ensure moments like this do not occur again. Please reach out to me at casey.simmons@earls.ca to discuss this further. I look forward to hearing from you, Casey Simmons Guest Experience Manager
   

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6. O

   Olivia

   Vancouver

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   Some of the worst service I have ever had - like truly terrible. Food was good although I asked for light dressing and it was so over dressed and my salad was missing the dates - had to flag down a manager to ask for them on the side as our sever never checked. our sever left our dirty dinner plates in front of us for 40 minutes while she left the bill, took payment, etc - never cleared our plates, after a while I stacked them all at the end of the table. The sever was just hanging out with other staff chatting - shocking!
   

   Earls Kitchen + Bar - SouthcentreResponded 5 days ago

   Hi Olivia, Thank you for taking the time to review your last visit to our location. I am truly sorry to hear that your recent experience did not meet the high standard of service we strive to provide. Your feedback is extremely important to us, and we will be addressing this with our team to ensure moments like this do not occur again. Please reach out to me at casey.simmons@earls.ca to discuss this further. I look forward to hearing from you, Casey Simmons Guest Experience Manager
   

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7. R

   Ryan

   Calgary

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best earls in Canada - love this place great service
   

   Earls Kitchen + Bar - SouthcentreResponded 2 days ago

   Hi Ryan, Thank you for taking the time to review your experience. We look forward to hosting you again soon! Casey Simmons Guest Experience Manager casey.simmons@earls.ca
   

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8. C

   Chris

   Calgary

   11 reviews

   5.0

   11 reviews

   Dined on 26 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The menu selection is varied and always a hard decision of choosing. The food is prepared perfectly and so full of flavors. Wish I had a reason to come back more often!
   

   Earls Kitchen + Bar - SouthcentreResponded 2 days ago

   Hi Chris, Thank you for taking the time to review your experience. We look forward to hosting you again soon! Casey Simmons Guest Experience Manager casey.simmons@earls.ca
   

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9. D

   Dave

   VIP

   Calgary

   23 reviews

   5.0

   23 reviews

   Dined on 24 December 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   All good. Overall very good service and great atmosphere
   

   Earls Kitchen + Bar - SouthcentreResponded on 26 December 2024

   Hi Dave, Thank you for taking the time to review your experience. We look forward to hosting you again soon! Casey Simmons Guest Experience Manager casey.simmons@earls.ca
   

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10. c

    casey

    VIP

    Calgary

    7 reviews

    5.0

    7 reviews

    Dined on 23 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Love the ambiance at this location. Food and service is always excellent!
    

    Earls Kitchen + Bar - SouthcentreResponded on 26 December 2024

    Hi Casey, Thank you for taking the time to review your experience. We look forward to hosting you again soon! Casey Simmons Guest Experience Manager casey.simmons@earls.ca
    

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