Earls Kitchen + Bar - Yaletown - Vancouver

Review summary

1. a

   anna

   VIP

   Edmonton

   5 reviews

   4.0

   5 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Tried some of the recently added happy hour menu items. they are good however for some reasons both of the fries we ordered (not ordered together but at different times) arrived colder than lukewarm.
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded today

   Hi Anna, Thank you so much for taking the time to write the review! I am so happy you enjoyed our new Happy Hour items. I will make sure to follow up with the kitchen team regarding the fries, since this is completely not our standard. Please feel free to reach out to me personally at mil.umrilova@earls.ca if you have any other feedback! We're excited to host you again soon. - Mil Umrilova | Guest Experience Manager | Earls Yaletown
   

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2. V

   Valerie

   Vancouver

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   The ambience was good.! Our hostess forgot to refill drink. Then I asked for takeout boxes & bill. We had to ask another for help. She didn’t get the bill. Unfortunately we felt service was mediocre and left no tip Manager had help us will bill
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded today

   Hi Valerie, Thank you so much for taking the time to write the review! I am so sorry to hear you were not satisfied with your visit with us and there were so many mistakes in service. This is completely not our standard, and I will make sure to follow up with the service team. Please feel free to reach out to me personally at mil.umrilova@earls.ca because I would love to invite you for a redemption experience. I would really love to make it up to you. - Mil Umrilova | Guest Experience Manager | Earls Yaletown
   

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3. V

   Victoria

   VIP

   Vancouver

   4 reviews

   2.0

   4 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   Our server was amazing thankfully and the ambiance was great. The rest was a major disappointment. We got to the restaurant and 2/3 of the menu was either sold out or not able to be made as the oven was broken. On top of that there was a homeless man starring at us and waving his first towards my husband until the wait staff went out to get him to move on. A bad night to chose Earls Yaletown
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded today

   Hi Victoria, Thank you so much for taking the time to write the review! I am so sorry to hear you were not satisfied with your visit with us and the menu was limited during your visit. This is completely not our standard, and I will make sure to follow up with the kitchen team. Please feel free to reach out to me personally at mil.umrilova@earls.ca because I would love to invite you for a redemption experience. I would really love to make it up to you. - Mil Umrilova | Guest Experience Manager | Earls Yaletown
   

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4. J

   Jayme

   VIP

   Vancouver

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved the winter wonder lounge - so much that we’ll be coming back next week with friends!
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded 4 days ago

   Hi Jayme, Thank you so much for the 5-star review! I am delighted to hear you enjoyed your time here. We are looking forward to hosting you again soon on our Winter Wonder Lounge! - Mil Umrilova | Guest Experience Manager | Earls Yaletown
   

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5. K

   Kim

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food , love Earls Service was the best
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded 4 days ago

   Hi Kim, Thank you so much for the 5-star review! I am delighted to hear you enjoyed your time here. We are looking forward to hosting you again soon! - Mil Umrilova | Guest Experience Manager | Earls Yaletown
   

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6. B

   Brandon

   Vancouver

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   We usually love coming to this Earls for the holidays. We were greeted and sat on time for our reservation and staff were friendly. However, it took about 40 minutes for our order to be taken. The food was disappointing when it arrived, spinach dip bread and pizza crust was burnt and cold. We were given too much bread for the amount of spinach dip served, we noticed portion was smaller than usual. Our server assistant was wonderful at checking in and making sure our order was placed and we had what we needed. Heaters were not on and we were told they were broken. We were disappointed in the quality of food and overall experience of our visit this year.
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded 4 days ago

   Hi Brandon, Thank you so much for taking the time to write the review! I am so sorry to hear you were not satisfied with your visit with us and I apologize for the heater problem, as well as the delays in service. This is completely not our standard, and I will make sure to follow up with my team. Please feel free to reach out to me personally at mil.umrilova@earls.ca because I would love to invite you for a redemption experience. I would really love to make it up to you. - Mil Umrilova | Guest Experience Manager | Earls Yaletown
   

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7. S

   Sukhwinder

   VIP

   Vancouver

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   The wait staff and kitchen staff did a great job.
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded 4 days ago

   Hi there, Thank you so much for taking the time to write the review! I am so sorry to hear you were not satisfied with your visit with us and the interaction you've had with a member of our host team. This is completely not our standard, and I will make sure to follow up with him. Please feel free to reach out to me personally at mil.umrilova@earls.ca because I would love to invite you and your daughter for a redemption experience. I would really love to make it up to you. - Mil Umrilova | Guest Experience Manager | Earls Yaletown
   

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8. A

   Anett

   VIP

   Orlando

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Lucy is fantastic and goes above and beyond to provide a wonderful experience
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded 4 days ago

   Hi Anett, Thank you so much for the 5-star review! I am delighted to hear you enjoyed your time here. I'll make sure to pass on your kind words to Lucy. We are looking forward to hosting you again soon! - Mil Umrilova | Guest Experience Manager | Earls Yaletown
   

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9. M

   Masayo

   Vancouver

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   The out seating winter wonderland was very good. Not so loud, warm enough ( heated sofa), and very pretty. It was such a busy time but it’s quiet enough to talk with friend. Sushi was great taste but stake was not impressed that just too salty. Waitress was very nice.
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded 4 days ago

   Hi Masayo, Thank you so much for taking the time to write the review! I am so sorry to hear you were not satisfied with your visit with us and I apologize on behalf of my team for the mistakes with the reservations. This is completely not our standard, and I will make sure to follow up with the host team. Please feel free to reach out to me personally at mil.umrilova@earls.ca because I would love to invite you for a redemption experience. I would really love to make it up to you. - Mil Umrilova | Guest Experience Manager | Earls Yaletown
   

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10. A

    Annapoorna

    San Francisco

    2 reviews

    3.0

    2 reviews

    Dined 6 days ago

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 3

    Over priced. Food was mediocre. Service was good and very quick.
    

    Earls Kitchen + Bar - Yaletown - VancouverResponded 4 days ago

    Hi Annapoorna, Thank you so much for taking the time to write the review! I am so sorry to hear you were not satisfied with your visit with us and the quality of the food. This is completely not our standard, and I will make sure to follow up with the kitchen team. Please feel free to reach out to me personally at mil.umrilova@earls.ca because I would love to invite you for a redemption experience. I would really love to make it up to you. - Mil Umrilova | Guest Experience Manager | Earls Yaletown
    

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    Report