Earls Kitchen + Bar - Yaletown - Vancouver

Review summary

1. m

   maizie

   Vancouver

   5 reviews

   3.0

   5 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Our party of six go to this Earls every Christmas time,it's our tradition. We like the half off bottle of wines on Tuesdays . Our server was going off shift, we all paid our bills average payment for each of us was $100. After we paid no one, not one server came back to our table to ask us if we required anything else, we were wanting to order more wine. We were hugely disappointed, I did mention this to the hostess as we left to another establishment. The many other times we get together there through out the year, we have not encountered any issues.
   

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2. T

   Tim

   Vancouver

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved the patio and yummy drinks, dog friendly patio
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded 2 days ago

   Hi Tim, Thank you so much for the 5-star review! I am delighted to hear you enjoyed your time on our patio. We are looking forward to hosting you again soon! - Mil Umrilova | Guest Experience Manager | Earls Yaletown
   

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3. T

   Taralyn

   Vancouver

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Oliver was an absolute pleasure and on top of every moment of service. Thanks, team!
   

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4. A

   Adam

   Vancouver

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Earls YT is always the best. Service, quality, and environment are dialled. Thanks for a great time.
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded 2 days ago

   Hi Adam, Thank you so much for the 5-star review! I am delighted to hear you enjoyed your time here. We are looking forward to hosting you again soon! - Mil Umrilova | Guest Experience Manager | Earls Yaletown
   

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5. R

   Rose

   New York City

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 1

   Came especially for the Winter Wonderland at Earls Yaletown, but the heaters were broken and it was freezing!! They had blankets but our food would be cold within seconds. We could’ve rescheduled for a day the heaters would work again. They accommodated us quickly for a table inside, but that just has a more casual feel with loud noise and hockey on tv screens everywhere (why??). Disappointed, was supposed to be a special Holiday celebration. Food was great as always
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded 2 days ago

   Hi Rose, Thank you so much for taking the time to write the review! I am so sorry to hear you were not satisfied with your visit with us and the temperature on our patio. This is completely not our standard, and we already have a maintenance visit scheduled. Please feel free to reach out to me personally at mil.umrilova@earls.ca because I would love to invite you for a redemption experience. I would really love to make it up to you. - Mil Umrilova | Guest Experience Manager | Earls Yaletown
   

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6. M

   Mark

   Vancouver

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Great location and ambience inside, food is great although a little pricey. Almost $40 for a beer and burger before tax. Service was just okay. Our server was nice and friendly but seemed to be working a section by herself and helping others in other sections when our section wasn’t full. Granted it’s the holiday season and there were a couple of corporate events happening from what we could tell, but it took a while for our server to come by and clear our plates and to take our last food request of our visit. Overall, nice spot with good food but it’s a little pricey and the service can feel sporadic.
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded 2 days ago

   Hi Mark, Thank you so much for taking the time to leave a review! I am so happy to hear you enjoyed your time here. I appreciate the feedback regarding the business of the server, and I totally agree that Julia is a superstar, but she must've had a lot on her plate that day. I'll make sure to follow up with the team. Please feel free to reach out to me at mil.umrilova@earls.ca if you have any additional feedback, because I would love to make your next visit a 5-star one. We are looking forward to hosting you again soon! - Mil Umrilova | Guest Experience Manager | Earls Yaletown
   

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7. C

   Cecilia

   Calgary

   4 reviews

   2.0

   4 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Came in at 5:35 for my 5:45 reso for a quick bite and drink before the Canucks game. Table wasn't ready yet, which was okay, so I went to the bathroom. Go into the bathroom, 2/3 stalls did not have toilet paper in them, as I was walking in, another girl went out to tell someone about the toilet paper. She comes back in and we're both waiting, no one is showing up. So she goes into the bathroom and I leave to go tell someone else about the toilet paper, who then tells someone else, who then finally grabs some. Line in the bathroom at this point, but make it back to the hostess stand at 5:44, where my coworker is. He tells me he spoke to the hostess and she's grabbing our table. We wait until 5:50, no one is getting us to a table. I go to the hostess stand and wait till they speak to 3 other people before getting to me. Finally talk to them and they forgot about us but ended up grabbing a table immediately for us at least. When we're finally seated, a server comes up and asks us if we can move. So we agree and go to a different table where she tells us she'll be right back. Doesn't show for at least 5 min. At this point it's 10 past 6 and we haven't even been asked what we want for drinks after our redo started 25 mins ago. Finally order, three cocktails and two dishes. We're eating and drinking quickly to leave for the game at 7. My coworker notices a hair on one of his chicken tenders but we don't see the server again for a while so just leave it be, really lost our confidence in getting anything rectified quickly at this point so we just paid and left. Pretty poor experience
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded 2 days ago

   Hi Cecilia, Thank you so much for taking the time to write the review! I am so sorry to hear you were not satisfied with your visit with us and so many things went poorly. This is completely not our standard, and I will make sure to follow up with my team. Please feel free to reach out to me personally at mil.umrilova@earls.ca because I would love to invite you for a redemption experience. I would really love to make it up to you. - Mil Umrilova | Guest Experience Manager | Earls Yaletown
   

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8. K

   Karen

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were in Vancouver for the Eras Tour, and we were really impressed by how they went all out for people who were visiting for the concert. They had a themed menu, and every single person there was so kind, awesome, and friendly. I can’t eat dairy and they were so cool about checking the ingredients on everything I was thinking about ordering. And the food was outstanding. I’m from Los Angeles, and it was a nice change to have your server not seem annoyed by my food sensitivity. The ambience was amazing too. 
   

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   Earls Kitchen + Bar - Yaletown - VancouverResponded 1 day ago

   Hi Karen, Thank you so much for the 5-star review! I am delighted to hear you enjoyed your time here. We are looking forward to hosting you again on your next visit to Vancouver! - Mil Umrilova | Guest Experience Manager | Earls Yaletown
   

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9. J

   Jenn

   Vancouver

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went to earls before Taylor. Everything was amazing! Made our night extra awesome.
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded 1 day ago

   Hi Jenn, Thank you so much for the 5-star review! I am delighted to hear you enjoyed your time here. We are looking forward to hosting you again soon! - Mil Umrilova | Guest Experience Manager | Earls Yaletown
   

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10. B

    Brian

    VIP

    Vancouver

    50 reviews

    5.0

    50 reviews

    Dined on 7 December 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4

    Overall was excellent. Our server.Emily was friendly, quick and efficient. Food was great and everything came out in a timely manner. Love this location
    

    Earls Kitchen + Bar - Yaletown - VancouverResponded on 9 December 2024

    Hi Brian, Thank you so much for the 5-star review! I am delighted to hear you enjoyed your time here. I will make sure to pass on your kind words to Emily. We are looking forward to hosting you again soon! - Mil Umrilova | Guest Experience Manager | Earls Yaletown
    

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