Earls Kitchen + Bar - Yaletown - Vancouver

Earls Kitchen + Bar - Yaletown - Vancouver reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. H

   Hansen VIP

   Vancouver2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server and staff were absolutely amazing accommodating our large group. We’ll definitely do it again.
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded today

   Hi Hansen, Thank you so much for the kind words! I am thrilled to hear that our team made your group feel welcome and well taken care of. It was a pleasure hosting you, and we’d be delighted to have you back anytime. Looking forward to the next time! - Maia Holmes | Guest Experience Manager | Earls Yaletown
   

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2. R

   Rama

   Vancouver16 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Earls, Yaletown is definitely one of my ‘go to restaurants’, however the slightly poor ratings I gave today were for two reasons. The first reason, it was very loud, probably the loudest ever & my guest & I struggled to be heard over each other. Second reason, there was confusion with the drinks we ordered & one of the main courses as well. Hopefully this was an exception but the NOISE LEVEL HAS TO COME DOWN. It was like going to a heavy metal band concert.
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded today

   Hi Rama, Thank you for taking the time to share your feedback and for making Earls Yaletown one of your go-to spots. We truly appreciate your loyalty and are sorry to hear that your recent experience didn’t meet your expectations. I understand how frustrating it can be when noise levels interfere with conversation, and we’re especially sorry this impacted your evening. Your comments about both the volume and the mix-up with your drinks and entrée have been shared with our team so we can address these issues internally and work toward a better balance, especially on busier nights. We value your continued support and hope you'll give us another chance to provide the kind of experience you've come to expect from us. - Maia Holmes | Guest Experience Manager | Earls Yaletown
   

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3. G

   Gwyneth

   Vancouver5 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   our server was very accommodating and helpful with our large party. it was a busy saturday night, so the wait to receive our food/drinks was longer than usual, but understandable. we enjoyed our experience here, overall good vibes and lively atmosphere.
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded today

   Hi Gwyneth, Thank you for your kind review! I am so glad to hear your server took great care of your group and that you enjoyed the lively atmosphere. We appreciate your patience on a busy Saturday night and are happy to know the overall experience was a positive one. We'd love to welcome you back again soon! - Maia Holmes | Guest Experience Manager | Earls Yaletown
   

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4. K

   Kim

   Vancouver1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had exceptional customer service by Joe, the manager on duty. It was a special birthday and he went over and above to make it awesome! The food and service was fantastic! Will be back again! Thanks so much for everything.
   

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5. J

   Julianna

   Vancouver1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional service from Kelly and all the staff! My friend got married recently and they made us feel really special. The food came out perfectly and the drinks were delicious. Friendly, fast & attentive service. Thankyou earls!!!!
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded 1 day ago

   Hi Julianna, Thank you so much for the kind words! We’re thrilled to hear that Kelly and the team helped make your celebration feel so special. It means the world to us to be part of such memorable moments. We’re glad you enjoyed the food, drinks, and service—it’s what we love to do! Hope to see you and your friends again soon! - Maia Holmes | Guest Experience Manager | Earls Yaletown
   

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6. A

   Annie

   Vancouver3 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Food was good. Servers were nice we think but could not hear the servers most of the time nor ourselves because the music and noise level was very high. To the point it was difficult to have a conversation. Would not come here again for this reason. Felt like we were in a nightclub. And that’s not what we were seeking. Avoid if that’s not what you want.
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded today

   Hi Annie, Thank you for your honest feedback. I am glad to hear you enjoyed the food and found the team friendly, though we're truly sorry to hear the noise level affected your overall experience. I understand how important it is to be able to have a comfortable conversation during dinner, and we regret that we missed the mark for you. Your comments are valuable and will be shared with our team as we continuously work to improve the atmosphere for all our guests. If you have any further feedback, please feel free to reach out to me personally at maia.holmes@earls.ca. I would also love the opportunity to invite you back for a more enjoyable dining experience. I look forward to hearing from you. - Maia Holmes | Guest Experience Manager | Earls Yaletown
   

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7. S

   Sikander

   Toronto1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Had to wait 40 minutes for the table despite having a reservation and after ordering food it arrived after an hour and that too undercooked. Worst experience
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded 1 day ago

   Hi Sikander, I truly sorry to hear about your recent experience with us. Waiting for a table despite having a reservation and then receiving your meal late and undercooked is far from the standard we strive to maintain. Please know that your feedback has been shared with our team so we can address the issues and ensure this doesn't happen again. If you're open to it, I’d love the opportunity to make things right. Please reach out to me personally at maia.holmes@earls.ca, as I would love to invite you back and show you the service and food I believe we can deliver. - Maia Holmes | Guest Experience Manager | Earls Yaletown
   

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8. M

   Marianne

   Vancouver1 review

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We were an hour early for our reservation and they fit us in … probably helped them pit as well as they could fit in another party later during peak hours-it was pretty loud because it was pre Messi soccer and a concert but that was to be expected
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded 1 day ago

   Hi Marianne, Thank you so much for your thoughtful review! We're glad we were able to seat you early and that it worked out well for both sides—timing can be everything, especially on a busy night like that. You're right about the energy in the room; with the pre-Messi buzz and the concert crowd, things got lively! We really appreciate your understanding and hope to welcome you back again soon—maybe on a quieter evening so you can enjoy a different vibe too. If you have any further suggestions or thoughts, feel free to reach out to me at maia.holmes@earls.ca, as I would love to make your next visit a 5-star experience. We look forward to welcoming you again soon! - Maia Holmes | Guest Experience Manager | Earls Yaletown
   

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9. J

   Jeanette

   Vancouver4 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   I ordered the rice bowl with tuna. Because I am celiac I was not able to have the sauce that is usually served with the raw tuna. It would have been nice to have a gluten free option if possible.
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded 1 day ago

   Hi Jeanette, Thank you for taking the time to share your feedback! I’m so glad to hear you had a great experience. I really appreciate the feedback on the lack of a full gluten-free option on the poke bowl. If you have any further suggestions or thoughts, feel free to reach out to me at maia.holmes@earls.ca, as I would love to make your next visit a 5 star experience. We look forward to welcoming you again soon! - Maia Holmes | Guest Experience Manager | Earls Yaletown
   

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10. C

    Craig

    Edmonton8 reviews

    5.0

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Pre-concert fare - rapid service and food was out in a reasonable time - loud surroundings with crowd noise but concert music playing. Smallest men’s washroom based on the size of restaurant.
    

    Earls Kitchen + Bar - Yaletown - VancouverResponded 5 days ago

    Hi there, Thank you so much for the 5-star review! I am delighted to hear you enjoyed your time here. We are looking forward to hosting you again soon! - Maia Holmes | Guest Experience Manager | Earls Yaletown
    

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