Earls Kitchen + Bar - Square One

Review summary

1. OT

   OpenTable Diner

   Toronto

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Service was extremely slow and disorganized. They forgot to give us our drinks and when we did get them 45 minutes later (after we asked them again about it), they tasted very watered down. One of the drinks we ordered was never given to us and it was literally just a ginger-ale… Moreover, we were not once checked up on. Even after asking for the bill, the server took approximately 15-20 minutes to bring it. Overall one of the worst services I have had.
   

   Earls Kitchen + Bar - Square OneResponded 2 days ago

   Hi there, Thank you for taking the time to leave at our location. If there is any further information you would like to provide on your experience and how we could have made it a five star experience, feel free to let me know at ckimball@earls.ca. Thank you and have a great day. Candace Kimball, General Manager
   

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2. K

   Kamya

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great ambiance. The host took an extra 15 mins on top of our reservation to seat us and we had to go back to the desk to check however rest of experience was amazing
   

   Earls Kitchen + Bar - Square OneResponded 2 days ago

   Hello! Thank you so much for your 5-star rating! We are thrilled to know you had a great experience with us. If you have a moment, we'd love to hear more about what stood out to you. Your feedback helps us continue to deliver the best service possible. If we can assist with any reservations in the future, don't hesitate to reach out to me directly. Denval Barrett, Restaurant Manager in training - denval.barrett@earls.ca
   

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3. P

   Parneet

   Toronto

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The customer service here is truly tremendous. I've visited multiple times, and each experience has consistently exceeded my expectations . The staff is always warm and attentive, going above and beyond to ensure every detail is perfect. Whether it's a warm greeting or prompt assistance, they truly make you feel valued and appreciated during your visit.
   

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   Earls Kitchen + Bar - Square OneResponded 1 day ago

   Hi Parneet! Thank you for taking the time to leave us a review at Earls Kitchen + Bar. We are thrilled to hear you enjoyed your experience with us. We wish you a wonderful day and hope to welcome you back again soon! Elizabeth Lee-Abbey, Guest Experience Manager
   

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4. S

   Stephen

   Toronto

   1 review

   2.0

   1 review

   Dined on 19 November 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   The host was awkward and did not greet us upon arrival. He asked that we wait a further ten minutes to prepare the table to add an additional guest. It actually took him 20 minutes. Agatha, our Server was super friendly and helpful, All hot food arrived cold, including two pizzas and two bowls of fries. Additionally, a hair was on the plate next to the taco rolls, Server immediately took food away and brought fresh food, The manager apologized and reduced the bill. SInce this was a birthday celebration, this was not a good experience at one of our favorite restaurants.
   

   Earls Kitchen + Bar - Square OneResponded 2 days ago

   Hi there, Thank you for taking the time to leave at our location. We are so sorry to hear about your experience. If there is any further information you would like to provide on your experience and how we could have made it a five star experience, feel free to let me know at ckimball@earls.ca. Thank you and have a great day. Candace Kimball, General Manager
   

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5. J

   Janet

   Toronto

   6 reviews

   5.0

   6 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service nis good, very attentive. Food is excellent, never failed me. Keep up the good job.
   

   Earls Kitchen + Bar - Square OneResponded on 18 November 2024

   Hey Janet Thank you so much for your 5-star rating! We are very happy to hear you had a great experience with us and that we have never failed you ! If we can assist with any reservations in the future, don't hesitate to reach out to me directly. Denval Barrett, Restaurant Manager in training - denval.barrett@earls.ca
   

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6. J

   Jerry

   Toronto

   4 reviews

   3.0

   4 reviews

   Dined on 14 November 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 5

   Food is very salty. Takes a long time to serve food. Service is slow.
   

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7. F

   Foodie

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 4

   The name of our server wad Shanice (Chanice?) and she was great. She was attentive and kind. The ambiance was nice too. It wasn’t too busy, the music wasn’t too loud. Had the steak with ponzu sauce and veggies. It was good, however the steak could of had a touch more flavour(salt/pepper even some garlic and rosemary would be nice if no sauce comes with the food to add to). Overall I was satisfied.
   

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8. Y

   Yousra

   Toronto

   5 reviews

   5.0

   5 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Although they were really busy, we never felt ignored or rushed! The service was amazing and the food was really good!!
   

   Earls Kitchen + Bar - Square OneResponded on 18 November 2024

   Hi Yousra Thank you so much for your wonderful 5-star review! We’re absolutely thrilled to hear that you enjoyed both the food and the service during your visit. It means the world to us to know that we were able to provide you with a memorable experience. We’d love to welcome you back soon for another fantastic meal and to create yet another 5-star moment for you. Our team is always ready to make your next visit just as special! Looking forward to seeing you again soon! Denval Barrett, Restaurant Manager in training - denval.barrett@earls.ca
   

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9. O

   Omsagar

   Ottawa

   1 review

   2.0

   1 review

   Dined on 10 November 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   So firstly their happy hour would seem nice and budget friendly but for the things you get for the price are not not great in quality and quantity. So this review is basically towards the happy hour menu they have. The Rhino draft 12oz is worst beer I have had. It's sour and leaves a very unpleasant taste in your mouth. The margherita pizza crust was soggy and and there was very less cheese on it. The biggest joke was their $5 taco. When the server bought the 3 mini tacos in one plate I thought that's what u get in a plate. But I was so wrong. It's just 1 mini taco for $5 which will finish in 2 bites. How are all these items on their Happy Hour Menu gonna make you "Happy". My friend ordered the double Moscow mule and it was still not at all strong. To be honest, it was my worst birthday outing experience ever. Now comes down to the service to be the saving grace. Apart from our server Nicole was friendly, the service was extremely slow. We sat there for about 2hrs 15 mins and in that much time could be only served 2 round of drinks. For the first 20 mins after giving the order no food or drinks were served, food came after 30 mins or so. May be the place was busy but that's not an excuse to serve drinks after 20 mins. We were seating with empty glasses for good 15 mins between drinks before we could order 2nd round of drinks from the regular drinks menu as Happy Hour menu was disappointing. Would never visit Earls again especially at this location at Square One. There might be good reviews for this place and most of them saying good things about the Happy Hour menu and times but if you are willing to spend a little more to have a lot better experience then don't look at those good reviews.
   

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10. A

    Astrid

    Toronto

    1 review

    4.0

    1 review

    Dined on 9 November 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Always check the bill. There was an extra charge in our bill. They rectified after we checked it.
    

    Earls Kitchen + Bar - Square OneResponded on 11 November 2024

    Hi Astrid, Thank you very much for your review. At Earls, we are always looking for ways to improve and we noticed you left us a 4 star review. We are glad to hear that you had attentive and friendly service during your visit. If you have any additional comments on how we can improve from 4 stars to 5 stars, we would love to hear from you. Additionally, we would love to host you again soon to provide you with a 5 star experience. If you are interested, please reach out directly to me. We look forward to hearing from you soon. Denval Barrett, Restaurant Manager in training - denval.barrett@earls.ca
    

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