Earls Kitchen + Bar - Square One

Review summary

1. M

   Mary

   VIP

   Toronto

   15 reviews

   5.0

   15 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous! We both had Ahi Tuna Poke Bowls - so yummy!
   

   Earls Kitchen + Bar - Square OneResponded 1 day ago

   Hi Mary, Thank you for taking the time to leave at our location. So glad you enjoyed the Tuna Poke Bowl. If I can assist with anything in the future - feel free to let me know at ckimball@earls.ca. Thank you and have a great day. Candace Kimball General Manager
   

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2. D

   Deana

   Toronto

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Our food was served 1.5 hours we arrived. We were a table of 7 and our meals came at all different times (some were done their dinner before others got their meal). Our orders weren’t sent to the kitchen. It was a busy night, Our server didn’t check back with us, we sat with no drinks. The manager did apologize and offered us fries and salad to tie us over until our dinner arrived, we had to ask for some type of compensation for the poor service and food not arriving, she ended up compensating all of our meals which was the right thing to do. Need to be better staffed. Will not return to this location
   

   Earls Kitchen + Bar - Square OneResponded 1 day ago

   Hi Deana, Thank you for taking the time to leave at our location. I am so sorry to hear you and your group had a 1 star experience with us and that service was poor. We had a system error on our end and we have addressed this with our support team at head office. I am glad to hear that the manager took care of all meals. We will take this feedback and continue to improve and follow up with the team involved so we can continue to grow! Candace K, General Manager ckimball@earls.ca
   

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3. B

   Baldeep

   Toronto

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   Understaffed on wednesday night. Server was sweet but her section was too big we were looking for her all the time. Didn't see any value
   

   Earls Kitchen + Bar - Square OneResponded 1 day ago

   Hi Baldeep, Thank you for taking the time to leave at our location. We are so sorry to hear you had a 2 star experience with us. If there is any further information you would like to provide on your experience and how we could have made it a five star experience, please email me directly so we can make improvements! We are always looking on ways to improve the guest experience. Thank you so much and we look forward to hearing from you. Candace K, General Manager ckimball@earls.ca
   

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4. M

   Mark

   VIP

   Toronto

   24 reviews

   5.0

   24 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and fooo. A reliable choice. Many thanks
   

   Earls Kitchen + Bar - Square OneResponded 1 day ago

   Hey Mark, Thank you so much for your 5-star rating! We are very happy to hear you had a great experience with us. We hope to see you again soon. Candace Kimball General Manager
   

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5. D

   Damini

   Toronto

   2 reviews

   3.0

   2 reviews

   Dined on 12 January 2025

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 4

   Food is overpriced. Service is good. Ambience is good.
   

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6. H

   Harsukhman

   Toronto

   1 review

   5.0

   1 review

   Dined on 11 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Shanice was amazing and gave us such a great experience in terms of food and ambience. She was very helpful in recommending new dishes
   

   Earls Kitchen + Bar - Square OneResponded on 13 January 2025

   Hi Harsukhman! Thank you for taking the time to leave a 5-star review for our team at Earls Square One! We're thrilled to hear you enjoyed your experience with us and will make sure to pass this message along to Shanice and the rest of the team. We wish you a wonderful day and hope to welcome you back soon! Elizabeth Lee-Abbey, Guest Experience Manager
   

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7. C

   Chinmay

   Toronto

   1 review

   5.0

   1 review

   Dined on 9 January 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Love going to Earls! However, did have to wait longer than usual to get the food although it was not crowded. Overall a great experience and the noise levels are quite balanced.
   

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8. V

   Victoria

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined on 7 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had such a lovely happy hour lunch with the girlies. I introduced them to the happy hour wagyu oshi press and they absolutely loved it! 10/10 recommend the red sangria
   

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   Earls Kitchen + Bar - Square OneResponded on 13 January 2025

   Hi Victoria! Thank you for taking the time to leave a 5-star review for our team at Earls Square One! We appreciate the feedback, are thrilled to hear you enjoyed your experience with us, and hope to welcome you back soon. Thanks again and have a wonderful day! Elizabeth Lee-Abbey, Guest Experience Manager
   

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9. S

   Shai

   VIP

   Vancouver

   21 reviews

   3.0

   21 reviews

   Dined on 3 January 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Arrived on time for the reservation however had to wait more than 10 minutes for table. The reason we were told is that we had requested a high top and the previous guests had just left so they were clearing/setting up the table. We could see the dirty table they referenced from the hostess stand. It had been that since we arrived. After asking 'how much longer' they began the cleanup process. HOWEVER, when we were finally seated, they placed us at a different high top. One that had been empty and set up the entire time!! Once seated our server abruptly came to the table, no introduction, no courtesy, just wanted the order and left. We never saw him again. As for the food, the Ahi Tuna Tatayki was good, a little too much ponzu and the mushrooms didn't serve any purpose, but overall good. Chicken lettuce wraps were also good but overpriced imo for the amount of chicken. Overall not a bad experience but not a good one either..very average
   

   Earls Kitchen + Bar - Square OneResponded on 13 January 2025

   Hi Shai, Thank you for reviewing our location on your most recent visit. We are so sorry to hear that you didn't receive a 5 star experience at our location and that it was a very average visit. This is not the expectation Earls strives to provide. If you are open to discussing further, please email me directly at ckimball@earls.ca Candace, General Manager
   

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10. K

    Kiana

    Caribbean

    1 review

    5.0

    1 review

    Dined on 3 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great time as always. But what made this visit worthy of 5 stars was Denval, the manager. He made our visit super enjoyable and ensured we were taken care of. If you want to experience phenomenal customer service, always look out for Denval.
    

    Earls Kitchen + Bar - Square OneResponded on 6 January 2025

    Hey Kiana, Thank you so much for your 5-star rating! We are very happy to hear you had a great experience with us and that you enjoyed the leadership experience provided by Denval! We will be sure to give recognition where due. If we can assist with any reservations in the future, don't hesitate to reach out to me directly. Candace K, General Manager
    

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