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Our meal was delicious and so well prepared prepared. 5 stars for the lump crab cakes with fennel slaw as well as the tuna Tanaki and the amazing sushi and steak!","rating":{"food":5,"service":5,"ambience":5,"value":5,"noise":"ENERGETIC","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":25,"nickname":"NDOttawa","metro":{"metroId":406,"displayName":"Ottawa","__typename":"Metro"},"initials":"ND","isVip":null,"isLoggedInUser":false,"profileColor":"PLUM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":{"message":"Hi NDOttawa!\n\nThank you for taking the time to leave a 5-star review for our team at Earls Square One! We're thrilled to hear you enjoyed your experience with us, appreciate the kind words, and will make sure to pass this message along to Renea and the rest of the team. Thanks again, have a wonderful day, and we hope to welcome you back soon!\n\nElizabeth Lee-Abbey,\nGuest Experience Manager","responseDateTimeUtc":"2025-05-05T09:06:16Z","__typename":"PublicRestaurantReply"},"submittedDateTime":"2025-05-04T23:35:10Z","dinedDateTime":"2025-05-03T18:15:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-225658-545746-180233623168","text":"Out waiter was nice, however didn't come to check on us once cause then he would have know our food was cold. A manager came and told us our food is running 5 mins behind schedule, but in face it came out 25 mins later AND COLD after asking our waiter where our food was. In the end our food was compensated..... but it was a disappointing experience. Which is too bad cause I really like Earls. But also you also decreased the amount of veggie options you use to have which is also disappointing","rating":{"food":1,"service":1,"ambience":2,"value":3,"noise":"MODERATE","overall":1,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"Beena","metro":{"metroId":74,"displayName":"Toronto","__typename":"Metro"},"initials":"B","isVip":null,"isLoggedInUser":false,"profileColor":"MUSTARD","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":{"message":"Hi Beena, \n\nThank you for taking the time to share your feedback with us. We sincerely apologize for the slow service you experienced during your visit. This is certainly not the standard we strive for, and we understand how frustrating it can be when things don't run as smoothly as expected.\n\nYour feedback is invaluable in helping us identify areas where we can do better, and we truly appreciate your understanding as we continue to improve.\n\nWe hope to have the opportunity to welcome you back soon and provide you with the seamless dining experience you deserve.\n\nJuliana Obregon,\nGuest Experience Manager - juliana.obregon@earls.ca","responseDateTimeUtc":"2025-05-08T01:42:31Z","__typename":"PublicRestaurantReply"},"submittedDateTime":"2025-05-03T16:03:58Z","dinedDateTime":"2025-05-02T19:15:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-225658-545497-140233379054","text":"We had an wonderful experience with the entire evening. Our servers, Sebastian and Raj were helpful with suggestions and the food was amazing. We tried a new item in the menu -the steak tacos-they were wonderful . Keep up the good - we will definitely be back.","rating":{"food":5,"service":5,"ambience":5,"value":5,"noise":"ENERGETIC","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"Luciana","metro":{"metroId":74,"displayName":"Toronto","__typename":"Metro"},"initials":"L","isVip":null,"isLoggedInUser":false,"profileColor":"PUMPKIN","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":{"message":"Hi Luciana!\n\nThank you for taking the time to leave a 5-star review for our team at Earls Square One! We're thrilled to hear you enjoyed your experience with us, appreciate the kind words, and will make sure to pass this message along to Sebastian, Raj, and the rest of the team. Thanks again, have a wonderful day, and we hope to welcome you back soon!\n\nElizabeth Lee-Abbey,\nGuest Experience Manager","responseDateTimeUtc":"2025-05-05T09:01:15Z","__typename":"PublicRestaurantReply"},"submittedDateTime":"2025-05-01T02:19:08Z","dinedDateTime":"2025-04-30T18:30:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-225658-543961-140211826444","text":"The Earls at Square One is great! Domnika was our waitress and she was great, checked up on us all night. I forgot to ask the name of the host, but he was really kind and funny! The food and drinks were amazing and would definitely be back for happy hour and in general! Overall experience 10/10","rating":{"food":5,"service":5,"ambience":5,"value":3,"noise":"MODERATE","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"Cierra","metro":{"metroId":199,"displayName":"Unspecified","__typename":"Metro"},"initials":"C","isVip":null,"isLoggedInUser":false,"profileColor":"MUSTARD","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":{"message":"Hi Cierra!\n\nThank you for taking the time to leave a 5-star review for our team at Earls Square One! We're thrilled to hear you enjoyed your experience with us, appreciate the kind words, and will make sure to pass this message along to Dominika and the rest of the team. Thanks again, have a wonderful day, and we hope to welcome you back soon!\n\nElizabeth Lee-Abbey,\nGuest Experience Manager","responseDateTimeUtc":"2025-05-05T08:59:19Z","__typename":"PublicRestaurantReply"},"submittedDateTime":"2025-04-30T22:38:31Z","dinedDateTime":"2025-04-29T20:00:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-225658-544129-140158723144","text":"One of the items I was billed for was never delivered to our table. I did not look carefully at the bill when paying and only picked up this morning \nI will phone to complain.","rating":{"food":2,"service":1,"ambience":3,"value":1,"noise":"MODERATE","overall":3,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"haley","metro":{"metroId":7,"displayName":"Greater Boston","__typename":"Metro"},"initials":"h","isVip":null,"isLoggedInUser":false,"profileColor":"MUSTARD","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":{"message":"Hello Haley,\n\nThank you for taking the time to leave a review at our location. We are so sorry to hear you did not have a 5 star experience. We strive to provide a great experience for our guests and apologize for the confusion regarding your bill. if you have any additional information on how we could improve, and would like to give us the opportunity to make it right with you, we would love to hear from you. My email is juliana.obregon@earls.ca.\n\nJuliana Obregon,\nGuest Experience Manager","responseDateTimeUtc":"2025-05-08T01:48:54Z","__typename":"PublicRestaurantReply"},"submittedDateTime":"2025-04-28T14:09:45Z","dinedDateTime":"2025-04-27T12:30:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-225658-544349-150007240175","text":"Noise level is very loud. Food and service were phenomenal as usual.","rating":{"food":5,"service":5,"ambience":4,"value":5,"noise":"ENERGETIC","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":6,"nickname":"Carrie","metro":{"metroId":74,"displayName":"Toronto","__typename":"Metro"},"initials":"C","isVip":null,"isLoggedInUser":false,"profileColor":"PLUM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":{"message":"Hi Carrie!\n\nThank you for taking the time to leave a 5-star review for our team at Earls Square One! We're thrilled to hear you enjoyed your experience with us, appreciate the feedback, and will make sure to pass this message along to the rest of the team. Thanks again, have a wonderful day, and we hope to welcome you back soon!\n\nElizabeth Lee-Abbey,\nGuest Experience Manager","responseDateTimeUtc":"2025-04-28T09:40:43Z","__typename":"PublicRestaurantReply"},"submittedDateTime":"2025-04-27T02:00:33Z","dinedDateTime":"2025-04-26T18:00:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-225658-542541-180041419618","text":"Our server Nicole was wonderful. She was friendly, pleasant, efficient and upbeat.\nShe made our visit at Earl's Square One Mississauga one of the best dining experience.","rating":{"food":4,"service":5,"ambience":5,"value":4,"noise":"MODERATE","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":6,"nickname":"Vincent","metro":{"metroId":74,"displayName":"Toronto","__typename":"Metro"},"initials":"V","isVip":true,"isLoggedInUser":false,"profileColor":"PUMPKIN","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":{"message":"Hi Vincent!\n\nThank you for taking the time to leave a 5-star review for our team at Earls Square One! We're thrilled to hear you enjoyed your experience with us, appreciate the kind words, and will make sure to pass this message along to Nicole and the rest of the team. Thanks again, have a wonderful day, and we hope to welcome you back soon!\n\nElizabeth Lee-Abbey,\nGuest Experience Manager","responseDateTimeUtc":"2025-04-28T10:17:16Z","__typename":"PublicRestaurantReply"},"submittedDateTime":"2025-04-25T01:06:37Z","dinedDateTime":"2025-04-24T17:00:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-225658-543566-180016327048","text":"Food and service was great. One of our go to spots","rating":{"food":5,"service":5,"ambience":5,"value":5,"noise":"MODERATE","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":15,"nickname":"Elisabeth","metro":{"metroId":74,"displayName":"Toronto","__typename":"Metro"},"initials":"E","isVip":null,"isLoggedInUser":false,"profileColor":"MUSTARD","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":{"message":"Hi Elisabeth!\n\nThank you for taking the time to leave a 5-star review for our team at Earls Square One! We're thrilled to hear you enjoyed your experience with us, appreciate the kind words, and will make sure to pass this message along to the rest of the team. Thanks again, have a wonderful day, and we hope to welcome you back soon!\n\nElizabeth Lee-Abbey,\nGuest Experience Manager","responseDateTimeUtc":"2025-04-21T11:44:05Z","__typename":"PublicRestaurantReply"},"submittedDateTime":"2025-04-21T11:27:16Z","dinedDateTime":"2025-04-20T17:15:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-225658-543172-190095149939","text":"The service provided from our waiter Elias was disappointing to say the least. There was no actual \"customer service\" provided other than taking our orders and serving our food. He was overall rude, nothing that I would expect from an establishment like Earls. We tipped strictly out of courtesy.","rating":{"food":4,"service":1,"ambience":5,"value":4,"noise":"QUIET","overall":2,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":2,"nickname":"Stephanie","metro":{"metroId":74,"displayName":"Toronto","__typename":"Metro"},"initials":"S","isVip":null,"isLoggedInUser":false,"profileColor":"PLUM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":{"message":"Hello Stephanie,\n\nThank you for taking the time to leave at our location. We are so sorry to hear you did not have a 5 star experience. We strive to provide a great experience for our guests and if you have any additional information on how we could improve, we would love to hear from you. My email is ckimball@earls.ca.\n\nCandace K,\nGeneral Manager","responseDateTimeUtc":"2025-04-30T18:11:41Z","__typename":"PublicRestaurantReply"},"submittedDateTime":"2025-04-19T14:50:02Z","dinedDateTime":"2025-04-18T19:30:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-225658-543044-110078353101","text":"Reservation was 10:30pm , not seated till 11pm.\n\nAppetizers were cold and delayed","rating":{"food":3,"service":2,"ambience":3,"value":1,"noise":"QUIET","overall":1,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"Avneet","metro":{"metroId":74,"displayName":"Toronto","__typename":"Metro"},"initials":"A","isVip":true,"isLoggedInUser":false,"profileColor":"ICECREAM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":{"message":"Hello Avneet,\n\nThank you for taking the time to leave at our location. We are so sorry to hear you did not have a 5 star experience and didn't get sat for your reservation time. We strive to provide a great experience for our guests and if you have any additional information on how we could improve, and would like to give us the opportunity to make it right with you, we would love to hear from you. 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Well, this is embarrassing.
It's not you, it's us. We're aware of the issue and are fixing it.