Eataly Ristorante - Short Hills

Review summary

1. K

   Katy

   New York City

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Staff has no training. Service is slow. Empty tables but patrons being turned away. Menu items unavailable.
   

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2. I

   Isabelle

   VIP

   New York City

   34 reviews

   4.0

   34 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   I’m giving the food three stars because I’ve dined at the restaurant several times since their opening day and they do not have a beverage that is sugar free other than water. Each time we’ve dined here, we have no beverage choices. They claim they’re having trouble getting diet cola and they do not serve unsweetened iced tea. Today we went to the market and purchased two diet iced teas to have with our lunch. One server standing nearby made a comment to her colleague about it. For a lunch without alcohol @ $120 for two, I would expect they would find an alternative beverage to accommodate diabetic customers and those that prefer a drink not sweetened by sugar.
   

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3. L

   Lora

   New York City

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Service really needs to improve. Server was on top of us to order. Food came out in a reasonable period of time. Server became more indifferent and then was nowhere to be found when it was time for the check. He practically threw it on the table and walked off. No consistent with what the Eataly brand purports to be.
   

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4. P

   Patti

   VIP

   New York City

   9 reviews

   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first time at Eataly Short Hills was a great experience! Excellent service and amazing food--we split a Margherita Pizza and the Caesar Salad with the most heavenly pesto dressing.
   

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5. A

   Andre

   VIP

   Philadelphia

   7 reviews

   1.0

   7 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Horrible service. Everyone acts like you are eating at the most exclusive restaurant and should feel lucky to be there but then the entire experience is horrible. Forgot appetizers, food wasn’t cooked properly, and everything is very expensive and let’s remember you’re in a mall. Go someplace else and get a better meal and service. It’s my second try here and my last ever.
   

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6. J

   Jitney

   New York City

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Nothing like the other Eataly NYC locations. They were sold out of key entrees on a Friday evening. We barely touched our food and drinks because they tasted frozen and bland. Don’t waste your time, 1. There are there plenty of incredible Italian restaurants with homemade pasta in the area and 2. If you actually want the Eataly menu, go to the city. The entire location just opened and they already need an overhaul in training.
   

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7. C

   Chris

   Dallas

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Excellent edition to Short Hills. The restaurant was empty for dinner but the hostess said there weren’t any reservations available. I continued to refresh the app and one eventually opened.
   

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8. T

   Tiffany

   New York City

   8 reviews

   3.0

   8 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Service was excellent! Food was just ok.. I wouldn’t go back. The pizza in the front of the store is better than inside the restaurant!
   

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9. L

   Lisa

   Nashville

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   So excited to have an Eataly in NI! Great food (as expected), attentive service, and overall an excellent experience.
   

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10. a

    anabela

    New York City

    2 reviews

    1.0

    2 reviews

    Dined 2 days ago

    1. Overall 1
    2. Food 4
    3. Service 2
    4. Ambience 4

    We had a reservation for 2:15 and did not get seated until 2:45. People with a reservation at 2pm came in after us which was after the 14min grace period (same part size) and they gave them our table. Why have a reservation or a grace period that’s not enforced. We then got squeezed into an area that was for 4 people, we were 5 and it was super tight. Had tall gentleman with us which made it hard for the spot they squeezed us into. After we got seated it took another 15 min for the waiter to come. Once he did he was awesome and food was as treat.
    

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