Eataly Ristorante - Short Hills

Eataly Ristorante - Short Hills reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. B

   Barbara VIP

   New York City1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress was very attentive and the food was delicious.
   

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2. R

   Robert

   New Jersey10 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and i had the Lunch Special which consisted of an appetizer and main. We ordered theFoccia Blanca to share since there is no complementry bread. It was very good = light with a sprinkling of roasted Rosemary. My wife ordered the Rice Balls - Which were EXCELLENT! I had the fried Zucchine which was very good. My wife enjoyed her Cavatelli and Broccoli very much. I especially liked the Spaghetti Pomodoro, with its fresh tomatoes. I would recommed Eataly in the Shorthills Mall to anyone who enjoys Italian food. Shout out to Asia, our server who was very helpful.
   

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3. M

   Melissa

   New York City6 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Slow service. Sat in a high top table in the Bar area. I Felt badly for the waiter who was juggling many tables. Service was slow. I don’t think the kitchen was very efficient with their cooking. The presentation of the food was not all that aesthetically pleasing. The best thing was the dessert. The tiramisu was delicious. In short, it is definitely a “mall” restaurant. It’s great to just drop in after shopping. It’s not a go to destination. 
   

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4. M

   Milena

   New York City8 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Good ambience and food. Service could be much better. I asked to change a glass cup that was dirty. The waiter just take one from other table and replace the dirty one there 😬
   

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5. C

   Campbell VIP

   New York City75 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   This will be our third time meeting there. They don’t understand restaurant dining, and the kitchen needs to understand this is not fast food. Consistently our food comes out way before our cocktails, and we are literally putting our last bite of our appetizer in our mouth and the entrée is brought to the table. I’ve brought it up to them multiple times, and they just don’t get it.
   

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6. K

   Katen

   New York City9 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Restaurant was extremely crowded on a Friday afternoon. Service was a bit slow, but I am sure that is because of the amount of people. Tables are very close together. I could hear the entire conversation the people next to me were having and I am sure they could hear mine as well. That being said, the food was absolutely delicious. My mom and I both got different pasta dishes and we were very impressed with the quality of the food. Prices are pretty expensive as well, but it's Short Hills, so that was no big surprise. Overall, a good experience. If the food was not so scrumptious, I probably would not go back due to the price, noise level and close seating, but the food was so good it made up for all the "cons".
   

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7. J

   James VIP

   Washington DC2 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Honestly, the service is terrible here. We've eaten at Eataly's from LA to NY to Dubai and this just doesn't do it. Our server never came by once after we ordered. The food was not great. Two salads with protein so small we could barely see it and some focaccia, no drinks: $81. It's missing the Eataly charm. Feels more like a fast food version of a fantastic brand at an unreasonable premium. Too bad. We had such high hopes.
   

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8. G

   Gary VIP

   New York City8 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Overall, a very poor experience. My first pasta dish had to be sent back after providing me with the worst tasting past I have ever had in a restaurant. The second pasta replacement was a dull Pomodoro with under cooked pasta. I will not be going back any time soon.
   

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9. K

   Kristen

   New Jersey1 review

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 1
   4. Ambience 3

   I highly recommend the food, the location and the atmosphere. However, the service needs real improvement.
   

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10. D

    Dominick

    New York City2 reviews

    2.0

    Dined on 8 April 2025

    1. Overall 2
    2. Food 1
    3. Service 4
    4. Ambience 3

    2 Stars – Sympathy Isn’t Seasoning Dining at Eataly should feel like an experience. Unfortunately, ours started with an unsolicited apology — twice — from our waiter, who made it clear he was the only one covering the entire floor. While we sympathize with being short-staffed, we didn’t come for sympathy. We came to be served. The repeated disclaimer set an odd tone and left us feeling more like a burden than a guest. The $7 rosemary bread arrived with all the fanfare of a basket you’d expect to be complimentary, and about as much flavor. A scattering — and I do mean a scattering — of rosemary leaves on top didn’t do much to elevate what was otherwise dry, uninspired bread. The lasagna was served quickly — impressively so — which became less impressive once we tasted it. The texture and temperature suggested it had been reheated rather than freshly prepared. For a dish that should be a comforting staple of any Italian menu, this one felt tired before we even finished the first bite. Turns out, when you pre-cook something at 2 PM and reheat it at 8 PM, it does tend to be "on time." The taste whispered “leftover,” and the $75 bill softly wept. With one drink each and a final bill just shy of $75, it’s hard to reconcile the price with the quality or the experience. Eataly may be built on a reputation, but on this visit, it felt more like we were paying for the name than the meal. At the end of the day, we weren’t expecting Rome on a plate, but for a place with the name Eataly, we expected more... well, eat-able.
    

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