Eight Settlers Distillery

Review summary

1. A

   Amber

   Salt Lake City

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   Since the last time we were there the brunch menu has gone downhill. The waffle was not as good as it had been and they've taken the croissant french toast off the menu. Ombiance was good, just wish the food was better for the prices. Also ordered a "hot" chocolate that wasn't even lukewarm.
   

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   Eight Settlers DistilleryResponded today

   Hi Amber, Thank you for your feedback. We’re sorry to hear that your recent brunch experience didn’t meet your expectations. We appreciate your honesty and will pass your comments along to our team. We’re always looking to improve, and your input helps us do that. If you’d like to share more details, we’d love the opportunity to make things right. We hope you’ll give us another chance to provide the experience you remember and deserve.
   

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2. D

   David

   Denver

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   After 90 minutes we still didn’t have our entrees. I left feeling sad and hungry. Still spent $100 or so on drinks and appetizer. Went home and had cold pizza for Valentine’s Day. What a massive disappointment.
   

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3. M

   Mario

   Los Angeles

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   The restaurant has a great ambiance. It’s different from the usual, with beautiful mountain views. My server was great, but overall, the service didn’t meet the expectations. The menu offers a good selection of alcoholic beverages. The downside was the wait—45 minutes for the food! That’s way too long for a single dish. Unfortunately, this turned what seemed like a promising experience into something disappointing.
   

   Eight Settlers DistilleryResponded 3 days ago

   Hi Mario, Thank you for taking the time to share your experience. I’m glad to hear you enjoyed the ambiance, mountain views, and service from your server! However, I’m truly sorry that the wait time for your meal fell short of expectations. We strive to provide both quality and efficiency, and I understand how a long wait can affect your overall experience. I appreciate your feedback and will be addressing this with our team to improve our service. I hope you’ll give us another chance to provide the experience we aim for. Best, Katia
   

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4. OT

   OpenTable Diner

   VIP

   Detroit

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great bone marrow! Loved it! The Desert Sage Cocktail was awesome!
   

   Eight Settlers DistilleryResponded today

   Dear Guest, Thank you so much for the 5-star review! We love seeing it and we hope you visit again very soon!
   

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5. N

   Nick

   Salt Lake City

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We had a reservation which implied they would be prepared to serve our party efficiently at the agreed upon time as per the reservation. I understand that Valentine’s Day is a busy day for restaurants everywhere but ultimately it is up to the establishment to limit their bookings to a number they are equipped to serve… Drink orders were promptly taken and that was the end of the prompt service. Appetizer took about 35 minutes which was astounding as we had ordered tortilla chips and dip (a seemingly easy order to fulfill.) Entrees arrived about 45 minutes after the appetizer. My wife and I had both ordered ribeye steaks but by the time they actually served them we were no longer hungry after sitting so long post-appetizer. We requested boxes to take our food to go after one bite each and while the boxes were delivered quickly, the check took another 15-20 minutes to appear. All in all a frustrating experience as I felt like Eight Settlers way overextended themselves with their bookings and then didn’t have a follow through plan. We’re not sure if we will return but if we do we will be sure to make it be on a quiet Monday when the parking is empty rather than overflowing. Also what’s up with the executive reserved spaces? You’ve got a tiny parking lot and your premier spots are reserved for your execs and completely empty. Yikes. 1/10
   

   Eight Settlers DistilleryResponded today

   We sincerely appreciate your feedback and deeply regret that your experience with us on Valentine’s Day did not meet expectations. Due to unforeseen very last-minute staffing challenges, we made the difficult decision to refuse walk-ins to prioritize our reservations. Valentine’s Day is an exceptionally busy evening, but it is our responsibility to ensure that we can deliver the level of service our guests expect. We apologize for the delays in your courses and check, as well as for any frustration this caused. Your experience is not reflective of the standards we strive for, and we will be reviewing our approach to high-demand nights to ensure better execution in the future. We hope you’ll consider giving us another chance, so we can provide the experience you deserve.
   

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6. T

   Trevor

   Salt Lake City

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love the food and atmosphere here. Great dining experience!
   

   Eight Settlers DistilleryResponded today

   Hi Trevor, Thank you so much for your kind words! We’re thrilled to hear that you love the food and atmosphere. We appreciate your support and look forward to welcoming you back for another great dining experience soon!
   

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7. M

   Mary

   Salt Lake City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From the start, the hostess greeted us very happily & giving a rose to each couple was such a nice touch for Valentine's Day! All the staff were very upbeat/seemed happy to be at their job (which I love to see as a customer), the food was PHENOMENAL (& reasonably priced given how delicious everything was), & overall a great experience. My partner & I will definitely be coming back to eat here again!
   

   Eight Settlers DistilleryResponded today

   Hi Mary, Thank you so much for your wonderful review! We’re thrilled to hear that you and your partner had such a great experience with us on Valentine’s Day. Our team takes pride in creating a warm and welcoming atmosphere, and it means a lot to know that you appreciated the special touches. We’re also delighted that you loved the food! We can’t wait to welcome you both back again soon for another great meal. See you next time!
   

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8. B

   Brenda

   Unspecified

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and great service. Typical for restaurants the wine is very overpriced as most of you probably know you pay as much for a glass of wine as the entire bottle would have cost you at the liquor store. Other than that it was very nice. Ambiance is good this was our first time in the lower level we usually prefer the 21 and over section upstairs. Pleasantly surprised that the noise level was not too bad and is probably even better if you’re able to get a table in the “jail cells “
   

   Eight Settlers DistilleryResponded today

   Hi Brenda, Thank you for your review! We’re glad to hear you enjoyed the food, service, and ambiance, especially in the lower level, and we agree that the “jail cell” tables offer a unique and cozy dining experience. We hope to see you again soon, whether upstairs or back in the lower level!
   

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9. c

   catherine

   Orange County

   1 review

   3.0

   1 review

   Dined on 8 February 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 2

   Service forgot our drinks and left us sitting for 20 minutes without checking on us or clearing our appetizer plates. Bus staff seemed so confused and brought the wrong food to multiple tables. Oh well, food was great.
   

   Eight Settlers DistilleryResponded 3 days ago

   Hi Catherine, Thank you for your feedback. I sincerely apologize for the service shortfall during your visit. This is not the experience we strive to provide, and I understand the frustration to feel overlooked. I’ll be addressing this with our team to ensure better communication and attentiveness moving forward. We truly appreciate your time and would love the opportunity to make things right. If you're willing, please reach out to us directly so we can learn more and make it up to you on a future visit. Best, Katia
   

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10. J

    Jason

    VIP

    Salt Lake City

    2 reviews

    1.0

    2 reviews

    Dined on 25 January 2025

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 5

    I had a hamburger with macaroni and cheese that was sold as a plate instead of a side. My lady had A salad with up grade to salmon. A hundred buck with tip. I asked the my waiter what he thought about the your hamburger. He responded with it taste like a hamburger. To top it all off. My hamburger was warm. Not even hot. Disappointed. That’s unusual for me to complain
    

    Eight Settlers DistilleryResponded on 30 January 2025

    Hi Jason, We appreciate you taking the time to share your experience. We're sorry to hear that your meal didn’t meet expectations, especially the temperature of your burger and the service response. That’s not the standard we aim for, and we’ll be addressing this with our team. We truly value your feedback and would love the chance to make things right on your next visit. Thank you for giving us a try!
    

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