Eight Settlers Distillery

Review summary

1. A

   Amber

   Salt Lake City

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   Since the last time we were there the brunch menu has gone downhill. The waffle was not as good as it had been and they've taken the croissant french toast off the menu. Ombiance was good, just wish the food was better for the prices. Also ordered a "hot" chocolate that wasn't even lukewarm.
   

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2. D

   David

   Denver

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   After 90 minutes we still didn’t have our entrees. I left feeling sad and hungry. Still spent $100 or so on drinks and appetizer. Went home and had cold pizza for Valentine’s Day. What a massive disappointment.
   

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3. M

   Mario

   Los Angeles

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   The restaurant has a great ambiance. It’s different from the usual, with beautiful mountain views. My server was great, but overall, the service didn’t meet the expectations. The menu offers a good selection of alcoholic beverages. The downside was the wait—45 minutes for the food! That’s way too long for a single dish. Unfortunately, this turned what seemed like a promising experience into something disappointing.
   

   Eight Settlers DistilleryResponded 2 days ago

   Hi Mario, Thank you for taking the time to share your experience. I’m glad to hear you enjoyed the ambiance, mountain views, and service from your server! However, I’m truly sorry that the wait time for your meal fell short of expectations. We strive to provide both quality and efficiency, and I understand how a long wait can affect your overall experience. I appreciate your feedback and will be addressing this with our team to improve our service. I hope you’ll give us another chance to provide the experience we aim for. Best, Katia
   

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4. OT

   OpenTable Diner

   VIP

   Detroit

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great bone marrow! Loved it! The Desert Sage Cocktail was awesome!
   

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5. N

   Nick

   Salt Lake City

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We had a reservation which implied they would be prepared to serve our party efficiently at the agreed upon time as per the reservation. I understand that Valentine’s Day is a busy day for restaurants everywhere but ultimately it is up to the establishment to limit their bookings to a number they are equipped to serve… Drink orders were promptly taken and that was the end of the prompt service. Appetizer took about 35 minutes which was astounding as we had ordered tortilla chips and dip (a seemingly easy order to fulfill.) Entrees arrived about 45 minutes after the appetizer. My wife and I had both ordered ribeye steaks but by the time they actually served them we were no longer hungry after sitting so long post-appetizer. We requested boxes to take our food to go after one bite each and while the boxes were delivered quickly, the check took another 15-20 minutes to appear. All in all a frustrating experience as I felt like Eight Settlers way overextended themselves with their bookings and then didn’t have a follow through plan. We’re not sure if we will return but if we do we will be sure to make it be on a quiet Monday when the parking is empty rather than overflowing. Also what’s up with the executive reserved spaces? You’ve got a tiny parking lot and your premier spots are reserved for your execs and completely empty. Yikes. 1/10
   

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6. B

   Brenda

   Unspecified

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and great service. Typical for restaurants the wine is very overpriced as most of you probably know you pay as much for a glass of wine as the entire bottle would have cost you at the liquor store. Other than that it was very nice. Ambiance is good this was our first time in the lower level we usually prefer the 21 and over section upstairs. Pleasantly surprised that the noise level was not too bad and is probably even better if you’re able to get a table in the “jail cells “
   

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7. c

   catherine

   Orange County

   1 review

   3.0

   1 review

   Dined on 8 February 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 2

   Service forgot our drinks and left us sitting for 20 minutes without checking on us or clearing our appetizer plates. Bus staff seemed so confused and brought the wrong food to multiple tables. Oh well, food was great.
   

   Eight Settlers DistilleryResponded 2 days ago

   Hi Catherine, Thank you for your feedback. I sincerely apologize for the service shortfall during your visit. This is not the experience we strive to provide, and I understand the frustration to feel overlooked. I’ll be addressing this with our team to ensure better communication and attentiveness moving forward. We truly appreciate your time and would love the opportunity to make things right. If you're willing, please reach out to us directly so we can learn more and make it up to you on a future visit. Best, Katia
   

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8. J

   Jason

   VIP

   Salt Lake City

   2 reviews

   1.0

   2 reviews

   Dined on 25 January 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 5

   I had a hamburger with macaroni and cheese that was sold as a plate instead of a side. My lady had A salad with up grade to salmon. A hundred buck with tip. I asked the my waiter what he thought about the your hamburger. He responded with it taste like a hamburger. To top it all off. My hamburger was warm. Not even hot. Disappointed. That’s unusual for me to complain
   

   Eight Settlers DistilleryResponded on 30 January 2025

   Hi Jason, We appreciate you taking the time to share your experience. We're sorry to hear that your meal didn’t meet expectations, especially the temperature of your burger and the service response. That’s not the standard we aim for, and we’ll be addressing this with our team. We truly value your feedback and would love the chance to make things right on your next visit. Thank you for giving us a try!
   

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9. C

   Chris

   VIP

   Salt Lake City

   14 reviews

   2.0

   14 reviews

   Dined on 25 January 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Service was slow. Could not get consistent and timely drinks. Waited an eternity for our food. Food not cooked to the ordered temp. Waiter was not very responsive to our needs. Had to ask for water service multiple times. He offered a slight apology for the tardiness of our food Frankly, there are plenty of other choices on the east side that will give you a better experience. Skip Eight Settlers!
   

   Eight Settlers DistilleryResponded on 30 January 2025

   Hi Chris, We're very sorry to hear that your experience didn’t meet expectations. Slow service and inconsistencies are not what we strive for. We sincerely apologize for the delays and any lack of attentiveness. We appreciate your honest feedback and will address these concerns with our team. We understand your frustration and hope that, in the future, we might have another chance to provide you with the experience you deserve. Thank you for giving us a try.
   

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10. S

    Sean

    VIP

    Salt Lake City

    11 reviews

    4.0

    11 reviews

    Dined on 24 January 2025

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 5

    Bone marrow was fantastic, but the steaks weren’t too impressive. The pork shank is where to go. The whiskey is no good, but the cocktails weren’t bad.
    

    Eight Settlers DistilleryResponded on 30 January 2025

    Hi Sean, Thank you for your feedback! We're glad you loved the bone marrow and the pork shank, great choices! We’re sorry to hear the steaks didn’t impress and that the whiskey wasn’t to your liking. We appreciate your honesty and will share your thoughts with our team. I hope to have you back soon with more great cocktails and your favorite dishes!
    

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