Ekki Sushi

Review summary

1. J

   Justin VIP

   Toronto7 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Super great experience and beautiful serene location in the mountains. Food is beautifully presented and delicious. Service was a little on the slow side but the ambience made up for it. Platters are works of art!! Highly recommend
   

   Ekki SushiResponded 1 day ago

   Dear Justin, Thank you for your wonderful review! We're delighted that you enjoyed the experience, from the serene mountain setting to the beautifully presented and delicious food. We appreciate your patience with the service and are glad the ambiance made up for it. Your kind words mean a lot to us, and we look forward to welcoming you back soon! Candice G Customer Service
   

   Is this helpful?

2. C

   Caroline

   Montreal2 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The food here is consistently great, but unfortunately, the service leaves a lot to be desired. Every time I visit, it’s clear that there’s not enough staff to keep up with the demand. The kitchen timing is off — dishes arrive at irregular intervals, and on our last visit, we waited 20 minutes just to get the bill. We also went the entire meal without being offered water. It’s disappointing because the food deserves better service. Management really needs to step up, hire more staff, and improve the overall organization — it would make a world of difference.
   

   Ekki SushiResponded 2 days ago

   Dear Caroline, Thank you for your honest feedback. We’re glad you enjoy our food, but we’re truly sorry that the service didn’t meet expectations during your visit. Our team works hard to provide the best experience possible, but we recognize that, at times, things don’t run as smoothly as they should. We take your comments seriously and will continue working on improving organization and service efficiency. We appreciate your patience and hope to provide a better experience in the future. Candice G Customer Service
   

   Is this helpful?

3. N

   Nathalie

   Ottawa1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Bon matin! Tout était EXCELLENT, de l'entrée au repas. C'était les meilleurs suskis à vie, que nous ayons mangé. Le service est wow! Votre nouvelle serveuse: sa gentillesse, son entregent et professionnalisme de votre Parissiene (désolé, j'oublie son prénom), était impeccable. Je n'ai que de bon mot pour votre resto! Je recommande ++ et ce malgré les prix. C'était toute une belle expérience.
   

   Ekki SushiResponded 2 days ago

   Chère Nathalie, Quel plaisir de lire votre commentaire ! Nous sommes ravis que vous ayez adoré votre expérience, des entrées jusqu’au repas. Savoir que nos sushis figurent parmi les meilleurs que vous ayez mangés est une immense récompense pour notre équipe. Un grand merci également pour vos mots sur notre nouvelle serveuse – nous ne manquerons pas de lui transmettre vos compliments ! Nous espérons vous revoir très bientôt pour une autre belle soirée chez Ekki Sushi. Candice G Service clientèle
   

   Is this helpful?

4. J

   Jonathan

   Montreal2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Wow...à découvrir absolument! Meilleur sushi à ce jours.
   

   Ekki SushiResponded 2 days ago

   Cher Jonathan, Merci beaucoup pour votre commentaire ! Nous sommes ravis que nos sushis vous aient autant plu. Ce sera un plaisir de vous accueillir à nouveau pour une autre belle expérience. Candice G Service clientèle
   

   Is this helpful?

5. S

   Sylvie

   Unspecified1 review

   5.0

   Dined on 28 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Vraiment un très bon service. Tout est tellement bon, sans parler de l’ambiance de cet endroit.
   

   Ekki SushiResponded on 3 March 2025

   Chère Sylvie, Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez apprécié notre service, notre cuisine et l’ambiance de l’établissement. Votre satisfaction est notre plus belle récompense. Au plaisir de vous accueillir à nouveau ! Candice G Service clientèle
   

   Is this helpful?

6. G

   Gregory

   Montreal10 reviews

   5.0

   Dined on 27 February 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Mystical location and experience, excellent sushi.
   

   Ekki SushiResponded on 3 March 2025

   Dear Gregory, Thank you for your kind words! We're delighted that you enjoyed both the unique atmosphere and our sushi. We look forward to welcoming you back for another great experience! Candice G Customer Service
   

   Is this helpful?

7. A

   Amelia

   New York City1 review

   2.0

   Dined on 22 February 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   I never leave reviews but our experience at this restaurant was so odd. We arrived about 10 minutes after our reservation time and proceeded to stand there with about 15 other people crowded at the entrance while staff waited on the seated tables and ignored us. No host. No one acknowledged the backlog of people at the entrance. There were plenty of open tables during this time. 20 minutes went by and they finally started to seat us and then the staff just seemed weirdly distracted and not focused, literally looking away while we’re giving them our order. Across the board it was odd. And the food was mediocre at best but perhaps our expectations are off given that we live somewhere with great sushi. The space and ambiance was lovely, though. Especially on a snowy night. Just a weird food and wait staff experience.
   

   Ekki SushiResponded on 25 February 2025

   Dear Amelia, Thank you for taking the time to share your experience. We’re sorry to hear that your visit did not meet expectations. A well-organized welcome and attentive service are essential, and it’s disappointing to learn that we fell short in this regard. We appreciate your honest feedback and will certainly review these concerns with our team to ensure better coordination, especially during busy times. We're glad you enjoyed the ambiance and hope that, should you choose to visit us again, we can offer a more seamless and enjoyable experience. Best regards, **Candice G** Customer Service
   

   Is this helpful?

8. OT

   OpenTable Diner

   Orlando1 review

   5.0

   Dined on 19 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely delicious! We had the best experience. We will be back.
   

   • 
   • 

   Ekki SushiResponded 5 days ago

   Dear Guest, Thank you for your kind words! We’re thrilled you had such a great experience and can’t wait to welcome you back soon. Candice G Customer Service
   

   Is this helpful?

9. g

   giovanni

   New York City1 review

   1.0

   Dined on 14 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This is the worst dining experience i have ever been apart of, and would not recommend this place to my worst enemy . The service is absolutely awful, i would constantly have to ask when the next course would be coming. For a 6:45pm reservation we left the restaurant around 10:30pm which is insane for the subpar food. 0/10 will never bring my business here again.
   

   Ekki SushiResponded on 18 February 2025

   Dear Giovanni, We’re truly sorry to hear that your experience did not meet your expectations. Valentine's Day was an exceptionally busy evening, and despite our team's best efforts, the high volume of guests made service more challenging than usual. This is certainly not the experience we aim to provide, and we regret that we couldn’t deliver the level of service you deserved. We always strive to improve, and we appreciate your feedback. Should you wish to share more details, we’d be happy to hear from you directly. Best regards, Candice G Customer Service
   

   Is this helpful?

10. Y

    Yolande

    Montreal3 reviews

    5.0

    Dined on 14 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Tout était super ! Le seul point c’est le stationnement Si il pourrait en ajouter en haut ce serait super
    

    Ekki SushiResponded on 18 February 2025

    Chère Yolande, Merci beaucoup pour votre commentaire ! Nous sommes ravis que vous ayez passé un excellent moment chez Ekki Sushi. 😊 Au plaisir de vous revoir bientôt pour une nouvelle expérience gourmande ! 🍣✨ Candice G Service clientèle
    

    Is this helpful?