El Chorro

Review summary

1. D

   Dulce

   Phoenix

   13 reviews

   3.0

   13 reviews

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   We hold our company Christmas party at El Chorro every year, and it’s always a highlight for us. The food, drinks, and service are consistently excellent, which is why we keep coming back. This year, the food and drinks were just as amazing as always, and the bussers were attentive, ensuring we had water and other amenities. However, the service from our waitress fell short of the high standard we’ve come to expect. When we first arrived, one of my colleagues picked up a menu that featured breakfast and brunch options. Since we were there for dinner, they asked the waitress if it was the correct menu. Her response came across as annoyed, simply replying, “Yeah.” When we joked about having breakfast for dinner, she finally realized the confusion and brought us the correct menus. It felt like a small misunderstanding, but her initial tone and lack of attentiveness made the interaction less welcoming. While we thoroughly enjoyed the food, the service from the waitress didn’t match the usual warmth and professionalism that El Chorro is known for. We hope to see this improve next year to make the experience as perfect as it’s been in the past.
   

   El ChorroResponded today

   Dear Dulce, We are sorry that your visit this time did not meet all of your expectations, especially considering your positive past experiences with us. Your feedback is important in helping us identify areas for improvement, and we will address the issues you encountered. You were right to expect great service from our team, and we're disappointed you did not receive that. We appreciate that you took the time to write this detailed review, and we will use your comments to improve. Thank you for reviewing our restaurant, and we would love for you to return and enjoy the hospitality we are known for. Warm Regards, The Management Team at El Chorro
   

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2. R

   Rebecca

   Hawaii

   5 reviews

   vip
   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A wonderful place for brunch. Omelet was extremely tasty, and big enough to take half home for dinner. Sticky buns are everyone's favorite. Wait staff kept coffee mugs full without asking. And birthday dessert was a flourless chocolate extra. Ask for a quiet table if anyone is hard of hearing.
   

   El ChorroResponded today

   Dear Rebecca, The Sticky Buns are everyone's favorite; it's true! We are so glad you enjoyed everything else, as well. We take pride in all of our menu items and our service associates. Don't forget you can also get our El Chorro Sticky Buns to go. Thank you for your kind comments of El Chorro, and we look forward to exceeding your expectations again. Warm Regards, The Management Team at El Chorro
   

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3. J

   Jacqueline

   Milwaukee

   30 reviews

   vip
   5.0

   30 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sunday brunch on the patio is always a treat. The Salmon Benedict was delicious and the sticky buns are to die for!
   

   El ChorroResponded today

   Dear Jacqueline, We appreciate your generous review and particularly for mentioning how much you enjoyed sitting outside on our patio with the beautiful views of Camelback Mountain. We're so glad you loved everything, especially the Sticky Buns! We are beginning to think our guests are only joining us for the Sticky Buns and not for our award-winning, carefully prepared menu selections. Remember, we do offer them to go anytime. Thank you so much for dining with us at El Chorro, and we hope you will think of us whenever you visit Paradise Valley. Warm Regards, The Management Team at El Chorro
   

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4. b

   barbara

   Los Angeles

   1 review

   vip
   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   I wish they would bring back the pork chili Verde and the green sauce that they always used to serve with their omelettes. Also, they need to change their coffee. It is very bitter.
   

   El ChorroResponded today

   Dear Barbara, We are very proud of the high-quality food we serve; however, we apologize that you did not like some of our menu items. We will speak with our culinary team about your concerns as we continually strive to improve. Thank you for dining with us, and we would love to have you return and give our menu another try. We know you will have a wonderful experience. Warm Regards, The Management Team at El Chorro
   

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5. M

   Mari

   Phoenix

   20 reviews

   5.0

   20 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious and service attentive. We go to El Chorro for special occasions and it did not disappoint. When restaurant gets busy it can be challenging to hear your dinner companions. Otherwise very nice.
   

   El ChorroResponded today

   Dear Mari, We are glad you had a great time with us and that you loved our intuitive associate. We believe we have the best team in Paradise Valley, and we are thrilled that you enjoyed our cuisine as well as our warm hospitality. Our culinary team works very hard to ensure that each dish is new, fresh, and just right every time. Thank you for the fantastic review of El Chorro and for visiting us on special occasions; we hope you will return soon. Warm Regards, The Management Team at El Chorro
   

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6. J

   Joe

   Atlanta Metro

   7 reviews

   vip
   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Nice place with great food and service but very cold since they have their doors and windows open.
   

   El ChorroResponded 1 day ago

   Dear Joe, What a delight for us to read your comments! We enjoy offering our guests a simple, elegant atmosphere combined with delicious food served by our devoted staff. We have also noted your feedback regarding the temperature to ensure we provide a comfortable environment for all guests. It was our pleasure having you at El Chorro, and we hope to see you again soon. Warm Regards, The Management Team at El Chorro
   

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7. K

   Keith

   Phoenix

   66 reviews

   vip
   5.0

   66 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great dinner - we had the pork chop and the short ribs. Vicki, our waitress, was nice and attentive, but not hovering.
   

   El ChorroResponded 1 day ago

   Dear Keith, We are pleased to read about your recent visit to El Chorro and how fantastic your experience was! We are delighted you specifically mentioned Vicki. She is a great asset, and we will enjoy passing along your compliments. Thank you also for mentioning how much you enjoyed the pork chop and the short ribs. These are definitely the guest's favorites! Our culinary staff strives to ensure that each of our dishes are fresh and just right every time. Thank you again for telling us about your visit; we look forward to seeing you soon. Warm Regards, The Management Team at El Chorro
   

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8. D

   Doug

   Jacksonville

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and great atmosphere. Worth every penny.
   

   El ChorroResponded 1 day ago

   Dear Doug, Thank you for dining with us and sharing your review. Since El Chorro first opened, we have strived to make our name synonymous with a fantastic dining experience, and we are delighted to know you enjoyed our comfortable atmosphere and amazing food. We look forward to serving you again! Warm Regards, The Management Team at El Chorro
   

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9. P

   Professor Craig

   London

   20 reviews

   5.0

   20 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   El Chorro is usually treat and it was especially nice today. We took two out of two guests to brunch. Both loved the setting, of course. But they also complemented the food - breakfast hash, eggs Benedict, huevos ranchero, and a burger - all relatively simple dishes prepared with more panache than usual. Special note for our server, Tai (sp?) who was attentive without being obtrusive. My only complaint is that I ate too much!
   

   El ChorroResponded 7 days ago

   Dear Valued Guest, As one of the oldest restaurants here in Arizona, we have worked hard to create the perfect dining experience over the years. Eating local, fresh food while enjoying our attentive service is our specialty, and we are happy that you loved your time with us. Your generous comments will be shared with our team, especially Tai. Thank you for the wonderful review of El Chorro, and we look forward to welcoming you back soon. Warm Regards, The Management Team at El Chorro
   

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10. D

    David

    Phoenix

    9 reviews

    vip
    5.0

    9 reviews

    Dined on 8 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    One of our favorites. Consistent services and great food!!
    

    El ChorroResponded 7 days ago

    Dear David, What an honor to have the title of one of the best restaurants you have visited. We are thrilled to know you loved our delicious culinary offerings and that you enjoyed our attentive hospitality. Thank you for dining with us, and we look forward to your next visit to El Chorro. Warm Regards, The Management Team at El Chorro
    

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