El Corazón - Keswick

Review summary

1. K

   Kaitlyn

   Unspecified

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Food was below average. Wouldn’t recommend the fish tacos at all. Completely over cooked and had no flavour. Waitress seemed very inexperienced. Had to ask for napkins multiple times. She didn’t really seems to have a routine and took our tables food orders at separate times so then our food arrived at different times and we weren’t eating together. She also never came back and asked how our food was (otherwise I might have order something different) in general subpar experience for meh food. Shame since the location and vibe has potential.
   

   El Corazón - KeswickResponded 2 days ago

   Hi Kaitlyn, Thank you for sharing your feedback, and we’re truly sorry to hear that your experience didn’t meet your expectations. We understand how disappointing it must have been to receive overcooked fish tacos and experience delays with service. We sincerely apologize for the lack of communication and the inconsistency in the timing of your food. Your comments are incredibly valuable, and we’ll be working with our team to address these issues, both in terms of food quality and service training. We truly appreciate you taking the time to provide this feedback, and we hope you’ll give us another chance to offer you a more seamless and enjoyable experience in the future. Thank you, Abigale Klinger, Guest Experience Manager
   

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2. p

   pam

   Edmonton

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Our valentine dinner at El Corazon was a bust. We had a reservation for 8:15 pm and by 10:45 pm we were still waiting for our meals. The service was poor, she rarely attended to us. The dining experience was horrible and we left without having dinner.
   

   El Corazón - KeswickResponded 3 days ago

   Hi Pam, Thank you for sharing your experience with us. We sincerely apologize that your Valentine’s dinner at El Corazon was such a disappointment. We understand how frustrating it must have been to wait so long for your meal, and we are truly sorry for the poor service you received. This is certainly not the standard we aim to uphold, especially on such an important evening. Your feedback is invaluable, and we are taking immediate steps to ensure this doesn't happen again. We would love to make it right and invite you back for a much better experience. If you’re open to it, please contact us directly so we can discuss how we can regain your trust. Once again, we apologize for the inconvenience and truly appreciate your understanding. Thank you, Abigale Klinger, Guest Experience Manager
   

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3. J

   Jennifer

   Edmonton

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We were excited to try this restaurant because a friend recommended it so reserved a spot to celebrate Valentine's Day. The food was ok but not what I expected for the price. The taco tortillas were talking apart and appetizer was dry and quite tasteless (maybe from sitting under the heat lamp too long). Our waitress was sweet but every staff member just keep apologizing and saying they were busy which was obvious but I'd expect the establishment should be able to run at full capacity quite smoothly. We waited over an hour for our order, appetizer was brought with the entree and when asked which plate was which, the porter want sure. Ultimately we cancelled our dessert order because we got tired of waiting. We were very disappointed with the experience.
   

   El Corazón - KeswickResponded 2 days ago

   Hi Jennifer, Thank you for taking the time to share your feedback, and we are truly sorry to hear that your experience on Valentine's Day was disappointing. We completely understand how frustrating it must have been to receive food that didn’t meet expectations and to experience delays, especially on such an important occasion. We regret that the timing and quality of the food did not align with the standard we strive to provide. We take your feedback seriously and will be addressing these concerns with our team to ensure a smoother, more efficient experience moving forward. We genuinely value your input and hope you'll consider giving us another opportunity to provide a better dining experience in the future. Thank you, Abigale Klinger, Guest Experience Manager
   

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4. R

   Rock

   Edmonton

   11 reviews

   5.0

   11 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent! Food, service, choice, atmosphere, I strongly recommand to try.
   

   El Corazón - KeswickResponded 2 days ago

   Hi Rock! Thank you for taking the time to share your feedback. We're thrilled to hear you had such a positive experience with us. It’s great to know that everything met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another excellent dining experience soon! Abigale Klinger, Guest Experience Manager
   

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5. N

   Nora

   VIP

   Toronto

   9 reviews

   3.0

   9 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Ambiance - great! Food - so so. Guac was delicious. Service - server was great but mains were very slow to come out.
   

   El Corazón - KeswickResponded 2 days ago

   Hi Nora! Thank you for sharing your feedback. We're glad to hear that you enjoyed our ambiance and the guacamole. However, we're sorry to hear that the main courses were slower than expected. We truly appreciate your patience and will work to improve the timing of our service to ensure a more seamless experience in the future. We hope you'll consider giving us another chance to provide you with a more enjoyable dining experience next time! Abigale Klinger, Guest Experience Manager
   

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6. M

   Marc

   Edmonton

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Booked this place for our first Valentine’s Day dinner. Appetizers came out in an appropriate time and tasted great. What was truly disappointing was the wait for our entrees. We had to wait 2.5 hours for our food to arrive and noticed the tables around us also did not receive their food in a timely manner. What was frustrating as well was that the entrees came out at different times, we ordered the blackened basa and the El Bistec. The basa arrived 2 hours after we had been seated and I had to wait another half hour to receive my meal. It seems that the timing and communication between the kitchen staff and our server were out of sync and that the restaurant can’t handle a busy schedule. The server had shifted blame saying that our food had been accidentally sent to a different table. The only redeeming quality for this restaurant is that the food was cooked well and tasted good, but would not recommend this place if it’s busy night / major occasion.
   

   El Corazón - KeswickResponded 2 days ago

   Hello Marc, thank you for sharing your experience. We are truly sorry to hear that your Valentine's Day dinner didn't go as expected. We completely understand how disappointing it must have been to wait for so long, especially when celebrating a special occasion. It’s frustrating when timing and communication doesn't align, and we sincerely apologize for the inconvenience we caused. We will address this with our team to ensure better coordination in the future. We’re glad you enjoyed the food, but we regret that other aspects of your experience didn’t meet your expectations. We hope you'll consider giving us another opportunity to make it right, as we are still looking to improve our service. Thank you, Abigale Klinger, Guest Experience Manager
   

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7. T

   Tania

   Edmonton

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Pretty , modern atmosphere. Food was excellent as was our server. Extensive menu and an impressive drinks and cocktail menu as well! We’ll be back for sure!
   

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   El Corazón - KeswickResponded 3 days ago

   Hi Tania, Thank you so much for your thoughtful review! We're absolutely delighted to hear you enjoyed our restaurants atmosphere and the overall experience. It's always our goal to create a space where guests feel relaxed and are able to enjoy great food, and it sounds like we hit the mark for you. We hope to welcome you back soon! Thank you, Abigale Klinger, Guest Experience Manager
   

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8. K

   Kelly

   Edmonton

   17 reviews

   5.0

   17 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Amazing service and staff. Food is delicious and well prepared. Great location for a date night.
   

   El Corazón - KeswickResponded 5 days ago

   Hi Kelly, Thank you for the wonderful review! We’re so happy to hear that you enjoyed our service. It’s always our goal to create a memorable experience, especially for special occasions like date nights. We truly appreciate your kind words and look forward to welcoming you back for another great time soon! Abigale Klinger, Guest Experience Manager
   

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9. B

   Barbara

   Edmonton

   12 reviews

   4.0

   12 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We enjoyed our experience at El Corazon - Keswick and look forward to visiting them again as there were so many interesting choices to be made from their menu.
   

   El Corazón - KeswickResponded 5 days ago

   Hi Barbara, Thank you so much for your kind review! We pride ourselves on offering a variety of interesting menu options, and it’s great to know you’re excited to return. We look forward to welcoming you back for another memorable visit! Abigale Klinger, Guest Experience Manager
   

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10. A

    Ashley

    Edmonton

    6 reviews

    3.0

    6 reviews

    Dined 5 days ago

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    Great ambiance and decor and a unique menu. Guacamole was fresh and delicious!
    

    El Corazón - KeswickResponded 2 days ago

    Thank you for sharing your feedback, Ashley! We’re glad to hear you enjoyed the ambiance, decor, and the fresh guacamole. We also appreciate your comments on the menu, and we'll be sure to review the aspects of food and value. Your input is important to us as we strive to continuously improve. We hope to have the opportunity to welcome you back for a better experience next time! Thank you, Abigale Klinger, Guest Experience Manager
    

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