El Corazón - Keswick

Review summary

1. YQ

   cYQU

   Edmonton2 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   Really mixed experience at El Corazon, both with food, drinks, and service. Overall seemed like a lack of quality/consistency for all departments. Reserved as a party of 6. Arrived with only 5 place settings, and asked a couple times for a 6th place setting, but none ever arrived. No water glasses ever came for the whole table. Something was wrong with the deep fryer; an order of the same item (fried mozza sticks) came out widely different colours. The churros were dark on the other side and raw on the inside. The quality from the kitchen just was not there. The drinks were good, but everything was labelled as a margarita. You have good cocktails, but an egg white, lychee, & lavender cocktail is not a margarita. The bar was trying to batch-make a base (which makes perfect sense) but the staff had to dip the glasses into the bucket to get it out. The service was disjointed, seems like there were enough people but it just all over the place. Everyone seemed like a runner. Maybe missing some critical people to organize and oversee? I would spend my money elsewhere. Many great Mexican & Latin restaurants in this city, just not here.
   

   El Corazón - KeswickResponded today

   Hi cYQU, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with food, service, and overall consistency. We’ll address the problems with the place settings, water glasses, and fryer to ensure better quality and consistency in the future. We also appreciate your comments on the cocktails and will review how we present them. Your experience with service is concerning, and we’ll review better organization and communication within our team. We value your feedback and hope you’ll consider giving us another chance. Thank you for your time. Abigale Klinger, Guest Experience Manager
   

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2. H

   Heather

   Calgary1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   First visit, excellent food and very attentive service, highly recommended
   

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   El Corazón - KeswickResponded today

   Hi Heather! Thank you for your kind words. We're so glad you had a great first visit with us. It's wonderful to hear that you enjoyed the food and service. We strive to create a relaxing atmosphere with creative cocktails, and it's great to see that it made a positive impression. We look forward to welcoming you back soon for another fantastic experience! Thanks, Abigale Klinger, Guest Experience Manager
   

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3. G

   Glenna

   Edmonton20 reviews

   4.0

   Dined on 18 March 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   very friendly professional server. taco tuesday ... chicken and beef tacos were tasty had shrimp tapas too they were okay offered dessert for birthday celebration !!!
   

   El Corazón - KeswickResponded 7 days ago

   Hi Glenna, Thank you for your thoughtful review! We’re so glad you enjoyed the tacos and had a great experience with our service. We appreciate you celebrating with us and are happy we could be part of your special moment. We will pass your kind words onto your server, and hope to welcome you back soon for another enjoyable meal! Thank you! Abigale Klinger, Guest Experience Manager
   

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4. A

   Andrea

   Edmonton1 review

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I brought 30 people to celebrate my birthday during happy hour. I have never been to this location, and it did not disappoint. Atmosphere was impeccable, service was top tier and food was delicious! Everyone loved it and we are really happy to get to experience it together. We were the loud group so the noise level was perfect, hopefully we weren’t too disruptive. Thanks to the staff!!
   

   El Corazón - KeswickResponded on 6 March 2025

   Hi Andrea! Thank you so much for sharing your experience! We're thrilled to hear that you and your guests had such a wonderful time celebrating your birthday with us. It was a pleasure hosting your group, and we’re so glad the atmosphere, service, and food met your expectations. We truly appreciate you choosing our location for such a special occasion, and look forward to welcoming you all back again soon to celebrate some more memorable moments! Thanks! Abigale Klinger, Guest Experience Manager
   

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5. R

   Rob

   Edmonton4 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   2nd time we’ve been to the new Keswick location and awesome just like the first visit. Good friendly service, excellent food, reasonably priced and great atmosphere.
   

   El Corazón - KeswickResponded on 6 March 2025

   Hi Rob! Thank you so much for your kind words and continued support. Your repeated visits mean the world to us, and we're thrilled to know you're enjoying your experience with us. We look forward to seeing you again soon! Thanks, Abigale Klinger, Guest Experience Manager
   

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6. Z

   Zubin

   Edmonton4 reviews

   4.0

   Dined on 20 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Overall, a very nice meal and place to have a business conversation without distraction. Service was efficient and friendly. Food presentation and quality is consistent between the two locations.  Will definitely return. 
   

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7. K

   Kaitlyn

   Unspecified1 review

   3.0

   Dined on 16 February 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Food was below average. Wouldn’t recommend the fish tacos at all. Completely over cooked and had no flavour. Waitress seemed very inexperienced. Had to ask for napkins multiple times. She didn’t really seems to have a routine and took our tables food orders at separate times so then our food arrived at different times and we weren’t eating together. She also never came back and asked how our food was (otherwise I might have order something different) in general subpar experience for meh food. Shame since the location and vibe has potential.
   

   El Corazón - KeswickResponded on 16 February 2025

   Hi Kaitlyn, Thank you for sharing your feedback, and we’re truly sorry to hear that your experience didn’t meet your expectations. We understand how disappointing it must have been to receive overcooked fish tacos and experience delays with service. We sincerely apologize for the lack of communication and the inconsistency in the timing of your food. Your comments are incredibly valuable, and we’ll be working with our team to address these issues, both in terms of food quality and service training. We truly appreciate you taking the time to provide this feedback, and we hope you’ll give us another chance to offer you a more seamless and enjoyable experience in the future. Thank you, Abigale Klinger, Guest Experience Manager
   

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8. p

   pam

   Edmonton1 review

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Our valentine dinner at El Corazon was a bust. We had a reservation for 8:15 pm and by 10:45 pm we were still waiting for our meals. The service was poor, she rarely attended to us. The dining experience was horrible and we left without having dinner.
   

   El Corazón - KeswickResponded on 15 February 2025

   Hi Pam, Thank you for sharing your experience with us. We sincerely apologize that your Valentine’s dinner at El Corazon was such a disappointment. We understand how frustrating it must have been to wait so long for your meal, and we are truly sorry for the poor service you received. This is certainly not the standard we aim to uphold, especially on such an important evening. Your feedback is invaluable, and we are taking immediate steps to ensure this doesn't happen again. We would love to make it right and invite you back for a much better experience. If you’re open to it, please contact us directly so we can discuss how we can regain your trust. Once again, we apologize for the inconvenience and truly appreciate your understanding. Thank you, Abigale Klinger, Guest Experience Manager
   

   1 person found this helpful

9. J

   Jennifer

   Edmonton3 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We dined March 1 and had an incredible experience. The food was great and the service was amazing. Definitely a great date night - plates are very shareable, and cocktails with in-house made syrups are absolutely superb. Great atmosphere - has a great upscale, moody vibe. Very glad we went back and would highly recommend!
   

   El Corazón - KeswickResponded on 16 February 2025

   Hi Jennifer, Thank you for taking the time to share your feedback, and we are truly sorry to hear that your experience on Valentine's Day was disappointing. We completely understand how frustrating it must have been to receive food that didn’t meet expectations and to experience delays, especially on such an important occasion. We regret that the timing and quality of the food did not align with the standard we strive to provide. We take your feedback seriously and will be addressing these concerns with our team to ensure a smoother, more efficient experience moving forward. We genuinely value your input and hope you'll consider giving us another opportunity to provide a better dining experience in the future. Thank you, Abigale Klinger, Guest Experience Manager
   

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10. R

    Rock

    Edmonton11 reviews

    5.0

    Dined on 15 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent! Food, service, choice, atmosphere, I strongly recommand to try.
    

    El Corazón - KeswickResponded on 16 February 2025

    Hi Rock! Thank you for taking the time to share your feedback. We're thrilled to hear you had such a positive experience with us. It’s great to know that everything met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another excellent dining experience soon! Abigale Klinger, Guest Experience Manager
    

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