El Jefe Cantina - Harveys Lake Tahoe

Review summary

1. J

   Jody

   Tahoe

   1 review

   1.0

   1 review

   Dined on 28 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   When we arrived it took forever to order and they were out of everything. We ended up walking out after waiting an hour for our food. DO NOT EAT AT EL JEFE’S
   

   El Jefe Cantina - Harveys Lake TahoeResponded on 30 October 2024

   I am very sorry for any inconvenience you experienced during your visit. I greatly value your feedback and will be sure to address the issues you have brought to my attention.
   

   Is this helpful?

   Report
2. C

   Colton

   Houston

   1 review

   1.0

   1 review

   Dined on 28 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Received our corn. COLD. my husband never sends anything back. Brought it back microwaved. Our bites were still in it. There 2 hours. Never received our entrees. Tried to blame it on being slammed. Tons of open tables. Lots of people left. So did we, but still had to pay for chips and corn and r yrs drinks we wouldn’t have gotten if we hadn’t of waited so long. 90.00 and no dinner!!!!!
   

   El Jefe Cantina - Harveys Lake TahoeResponded on 30 October 2024

   Thank you for bringing this to our attention. We apologize for the experience you had during your visit. We strive to provide excellent service and quality food to all our guests, and it's clear we fell short in this instance. Your feedback is valuable to us, and we will use it to improve our operations and prevent similar issues in the future. We appreciate your patience and hope you'll give us another opportunity to serve you better.
   

   Is this helpful?

   Report
3. B

   Beverley

   Tahoe

   1 review

   2.0

   1 review

   Dined on 5 October 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   Food was stale dry carne asada otherwise serve and people were great
   

   El Jefe Cantina - Harveys Lake TahoeResponded on 9 October 2024

   Apologies for any inconvenience with the stale carne asada. Thank you for your feedback.
   

   Is this helpful?

   Report
4. m

   mickie

   Tahoe

   8 reviews

   3.0

   8 reviews

   Dined on 22 September 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Nothing special about this restaurant. The service was not good. Typically get complimentary chips and salsa, but not here. We ordered some and the server didn’t bring them out until we asked the manager about them. Got them about 3 minutes before our meal and still had to pay for them. Prices are “normal” for being in a casino in Tahoe and the portion sizes were big, could have definitely shared a meal. Will probably never eat there again.
   

   El Jefe Cantina - Harveys Lake TahoeResponded on 24 September 2024

   We apologize for the inconvenience you experienced during your visit. Thank you for your feedback.
   

   Is this helpful?

   Report
5. D

   Dana

   San Francisco

   12 reviews

   1.0

   12 reviews

   Dined on 15 September 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The hostess was rude and couldn't find our reservation. She almost gave our table way. The food is nothing to brag about. I would never eat there again.
   

   El Jefe Cantina - Harveys Lake TahoeResponded on 18 September 2024

   Please accept our apologies for the experience you had at El Jefe Tahoe. Your input is valuable to us.
   

   Is this helpful?

   Report
6. B

   Billie

   Sacramento

   1 review

   1.0

   1 review

   Dined on 13 September 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Food terrible. Fish tacos were tough & dry. Could not eat. Husband had steakburger. Bun fell apart like old stale bread. Sever never came back until we asked for ck.
   

   El Jefe Cantina - Harveys Lake TahoeResponded on 14 September 2024

   We're sorry to hear about your experience at El Jefe Tahoe. Thank you for your feedback.
   

   Is this helpful?

   Report
7. S

   Steve

   Las Vegas

   71 reviews

   vip
   3.0

   71 reviews

   Dined on 13 September 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Hard to find restaurant in the basement tunnel, slow service, few options and very pricey. Add $30 for parking and definitely not worth it.
   

   El Jefe Cantina - Harveys Lake TahoeResponded on 14 September 2024

   We are disappointed to hear about your experience at El Jefe Tahoe. We apologize for the challenges you faced and appreciate your feedback. Thank you for sharing your experience.
   

   1 person found this helpful

   Report
8. B

   Bob

   Tahoe

   1 review

   2.0

   1 review

   Dined on 10 August 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Our first server was excellent but left after taking our order. His replacement never offered any drinks or refills on our water. She obviously needs more training. The staff were, for the most part, very friendly. When first sat down, there was one other table with 3 customers but the music volume was too high to carry on any sort of conversation. We had to ask our server for a repeat of everything said. Prices are much higher than normal. $10.00 for a bottle of beer without a glass is ridiculous.
   

   El Jefe Cantina - Harveys Lake TahoeResponded on 10 August 2024

   Your feedback is important to us. We apologize for the issues you experienced during your visit. Thank you for sharing your experience.
   

   Is this helpful?

   Report
9. J

   Joanna

   Denver

   3 reviews

   1.0

   3 reviews

   Dined on 9 August 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The food was disgusting. The service was nonexistent. When complaining to management about the terrible experience, he was rude and obnoxious, and told us to keep walking. 
   

   El Jefe Cantina - Harveys Lake TahoeResponded on 10 August 2024

   Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the future. El Jefe Tahoe
   

   Is this helpful?

   Report
10. D

    Donna

    Hawaii

    1 review

    1.0

    1 review

    Dined on 9 August 2024

    1. Overall 1
    2. Food 1
    3. Service 5
    4. Ambience 3

    The food has absolutely no flavor. Very bland. No one likes their meal. Very pricey. Guacamole and salsa were good. Service was good. We won’t go back
    

    El Jefe Cantina - Harveys Lake TahoeResponded on 10 August 2024

    We are disappointed to hear that the food lacked flavor and was pricey. However, we're glad you enjoyed the guacamole and salsa.
    

    Is this helpful?

    Report