El Torito - Cypress

Review summary

1. J

   Jeff

   Los Angeles

   5 reviews

   4.0

   5 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   This was Christmas day so the restaurant was fairly busy and noisy. We came after the 9 am to 2 pm brunch had ended but the wait staff was still very busy. We did not get silverware and napkins until we asked for it when the food was served. Service was just OK since they seemed to be a little understaffed. The food was very good but food was not hot but just warm and the refried beans were very tasty but lukewarm. However, since there are hardly any other restaurants open on Christmas day, this was still a very good experience for the family.
   

   El Torito - CypressResponded today

   Hi Jeff, Thank you for choosing El Torito - Cypress for your Christmas meal and for taking the time to share your feedback. We're glad to hear that you found our food good and our refried beans tasty. However, we're sorry to hear about the wait for the silverware and napkins. We understand how important these items are and we're grateful for your patience. We're also sorry to hear about the temperature of the food and the lack of hot food during your visit. We always aim to provide a comfortable dining experience and we're sorry we fell short this time. We appreciate your feedback and will use it to improve. We hope to have the opportunity to serve you again on your next visit to Cypress. Best, The Management Team
   

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2. R

   Russell

   San Diego

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a very good time on Christmas Day. We were glad we made reservations mid-afternoon. Food was good along with the service. When we left there was a long line of people waiting to be seated.
   

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3. J

   Jan

   Orange County

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Our family of 10 had a reservation for 10:45 on 12/24, but when we arrived, we learned the restaurant didn't open until 11 am. Our server was Mario M. He kept trying to sell us alcohol. 3 of us had the house margaritas ($9.75), which were not very good, IMO. I asked the age & price for the "kids" buffet and told him our 2 twin granddaughters were 12. He snapped back, "they're adults!" No charge for our 1 year old granddaughter. Buffet was $16.95 each and food was good (not great) but very few options to choose from. We also ordered a soup to-go ($9.25) for our S-I-L, who stayed home sick. When I received the bill, I asked Mario what the $7.90 surcharge was for and he snapped back with attitude that "it was for the use of the table, like when we go to the store, we have to pay for bags!" Normally, I'm a very generous tipper (retired Food & Bev trainer for Disney) but only tipped 10% (cash). We barely saw him & dirty plates stacked up, and we had to ask for napkins & water refills. The restaurant was NOT busy. Don't think we'll be back.
   

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4. J

   John

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 22 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food! Would recommend 100% for family brunches
   

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5. D

   Doug

   VIP

   Orange County

   68 reviews

   5.0

   68 reviews

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of my favorite Mexican Restaurants. Service and food are consistently excellent. Long time customer and fan.
   

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6. S

   Satvir

   VIP

   San Francisco

   8 reviews

   1.0

   8 reviews

   Dined on 7 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   First time at this restaurant and probably be the last one. Waiters were super nice but the manager was super mean and rude. We sat down and didn’t get any water for 15 minutes and my husband has to get up 4 times to request a waiter. Manager in duty didn’t say anything or ask for anyone to help us. Not good at all!!!
   

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7. M

   Mauricio

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined on 29 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Their food and options for thanksgiving dinner were very good. Only bummer is that they ran out of the flan which was very good and some other desserts were out too. They had very good kids options: fruits, tortilla chips, milk, chocolate milk, cereal, gogurts. Staff worked really hard and the restaurant was very busy even though it was thanksgiving day.
   

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8. K

   Kay

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience , seated right away, drinks ordered and received very fast. Food was fresh and delicious. They were continually putting out more food. Everyone was friendly and our waiter was excellent! We will definitely be back
   

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9. R

   RANDALL

   Las Vegas

   12 reviews

   4.0

   12 reviews

   Dined on 28 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Excellent service. Food was good but seemed they had some difficulty restocking certain dishes. Understand included tip, but do not like surcharge. We did NOT see anything about this when we made our reservation. And even though we made a reservation almost a month in advance, one of the hosts thought it was OK that we wait for a table. Luckily, they found a nice one for us.
   

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10. Y

    Yolanda

    VIP

    Orange County

    3 reviews

    5.0

    3 reviews

    Dined on 28 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great service great food the service we had from All employees was great especially Diaesy and Carolina
    

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