El Torito - Ontario

Review summary

1. S

   Spagirl

   Central Coast

   53 reviews

   vip
   3.0

   53 reviews

   Dined on 1 December 2024

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 4

   Came here for a quick bday outing/date on A Happy Sunday for hubby It was little unfortunate that we had to wait 30 minutes till we can order from the regular menu/or wait another 20 minutes on top of that to explore the bar food specials… We proceeded to order the tacos /combo plate in which on a normal day that would be ok however it was his bday :/ and apparently food was not to our expectations :( and decided the bar food was actually better !!! For half the price we just wished we opted for that instead -Totally disappointed We kept asking for water and drinks but also waited a very long time for that as well. We usually go to El Torrito grill” restaurants because of this but took a chance And not doing that again. However they sang Happy Birthday which was nice and we so appreciated that! We like El Torrito vibe just this time it wasn’t
   

   El Torito - OntarioResponded 3 days ago

   Dear Spagirl, we apologize and thank you for sharing your experience with us. Can you please share the best number and time to reach you? please feel free to reach out so we can give you a better experience. We look forward to speaking with you. Thank you.
   

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2. C

   Crystal

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was good. The food was mostly good. It was Thanksgiving and I appreciate El Torito being open.
   

   El Torito - OntarioResponded 3 days ago

   Dear Crystal, thank you so much for your 5-star review! We appreciate you taking the time to share and look forward to serving you again soon!
   

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3. J

   Jan

   Los Angeles

   19 reviews

   vip
   3.0

   19 reviews

   Dined on 28 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Was disappointed no roast beef like last year, meat line was slow although the woman was polite. Food lacking in flavor despite an abundance. Deserts were very small in portions. All the personal were very polite and helpful.
   

   El Torito - OntarioResponded 3 days ago

   Dear Jan, Thank you for the 3-star review. We appreciate your feedback and are always striving to improve. If there's anything specific, you'd like to share to help us improve next time, please feel free to reach out. We value your business and look forward to serving you again soon!
   

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4. P

   Pam

   Los Angeles

   14 reviews

   5.0

   14 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent service, champs was flowing, dirty plates removed promptly. Food was good, some items kept not quite hot enough. Good variety though.
   

   El Torito - OntarioResponded 3 days ago

   Dear Pam, thank you so much for your 5-star review! We appreciate you taking the time to share and look forward to serving you again soon!
   

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5. T

   Travis

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the Thanksgiving Buffet thank you so much for the kids’ buffet it’s got everything my kids love French fries, chicken tenders, little breaded hotdogs. Your tacos and fresh tortillas are fantastic!! Salada verde is my favorite. The Thanksgiving spread is wonderful
   

   El Torito - OntarioResponded 3 days ago

   Dear Travis, thank you so much for your 5-star review! We appreciate you taking the time to share and look forward to serving you again soon!
   

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6. OT

   OpenTable Diner

   Los Angeles

   1 review

   1.0

   1 review

   Dined on 28 November 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 3

   When it stated it would be a thanksgiving buffet we were excited but it was a huge let down food was not very good. Rice was hard. Pastor taco meat was burn to the point it was black. It was more of a regular Sunday brunch and seemed like a lot of left overs were used. Incredibly disappointed because we have been to this location for Sunday brunch and it was great. Left hungry don’t know if we will ever return. Sad thanksgiving day for us. But the salad was good. Our server was great !
   

   El Torito - OntarioResponded 3 days ago

   Dear guest, we apologize and thank you for sharing your experience with us. Can you please share the best number and time to reach you? please feel free to reach out to us so we can make it up to you. We look forward to speaking with you. Thank you.
   

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7. S

   Stephanie

   Los Angeles

   3 reviews

   vip
   1.0

   3 reviews

   Dined on 24 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   THE WORST CUSTOMER SERVICE EVER! We had reservations at 2 pm. We had to wait for a couple of minutes to be seated which is fine but this is where it goes down hill. We wait 10 WHOLE MINUTES before we had to go find someone to assist us with simply taking down our order. The server never showed up afterwards. WHAT’S WORSE: we saw our server and another server pointing out our tables for whatever reason . YOU NEVER DO THAT IN FRONT OF A CUSTOMER. CUSTOMER SERVICE 101: Always be professional. We waited 20+ minutes and no one came by to our table. UNPROFESSIONAL AND HORRIBLE CUSTOMER SERVICE! I went to find the manager and let him know what happened while my mother went to find the hostess. The manager clearly saw nothing was brought to our table and said “Not good” The hostess had to find a Spanish speaker for my mother and asked why no one wanted to help us. At this point we were done and as soon as we were leaving the slander said they will bring the drinks. I told him “No. We are done” The manager said “Thank you. Sorry” He is not an effective manger The other hostess was trying to apologize but at this point, the damage was done. I told her “Horrible Customer service” We walked out. We will not be coming back to that unprofessional and probably one of the worst customer service a restaurant has ever shown.
   

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8. Z

   Zachary

   Los Angeles

   5 reviews

   vip
   4.0

   5 reviews

   Dined on 11 November 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 2

   Food was pretty good and our server was great, but the hostess was extremely rude/tired and unprofessional, and the decor was dated.
   

   El Torito - OntarioResponded on 17 November 2024

   Hi Zachary, We are happy to hear about your experience! We appreciate you taking the time to share.
   

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9. L

   Lauren

   Los Angeles

   8 reviews

   vip
   1.0

   8 reviews

   Dined on 10 November 2024

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 1

   We were sat outside on the patio but they were not prepared for service. Tables were not wiped down. Debri was on the patio (I’m sure from the recent wind) and we had to ask for a server to be sent out 2x. Christopher was great when he was assigned our section but the host/manager should have made sure the patio was ready for patrons before sitting us outside.
   

   El Torito - OntarioResponded on 17 November 2024

   Hi Lauren, We are happy to hear about your experience! We appreciate you taking the time to share.
   

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10. w

    william

    Los Angeles

    4 reviews

    1.0

    4 reviews

    Dined on 3 November 2024

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 2

    didnt not like food at all, over price for the price on the buffet.
    

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