El Torito - Redondo Beach

Review summary

1. EA

   EAMcD

   Los Angeles5 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The place was packed and under staffed. Three special plates of chicken fajitas and the chicken was super dry. One chicken enchiladas asked for sour cream on the side that never arrived. You could tell the staff was trying very hard but they were just swamped.
   

   El Torito - Redondo BeachResponded 1 day ago

   Hello EAMcD, Thank you for your review. We like to sincerely apologize that your experience was not a positive one. Feel free to send us an email with details on how we can improve.
   

   Is this helpful?

2. C

   Chris

   Los Angeles3 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great view. Great limited time deal on chicken fajitas. Quick service once seated.
   

   El Torito - Redondo BeachResponded 1 day ago

   Hi Chris, Thank you for your review and we appreciate you taking the time to share!
   

   Is this helpful?

3. T

   Teena

   Los Angeles3 reviews

   5.0

   Dined on 18 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great deals on fajitas and margaritas. Both were delicious. The bacon wrapped shrimp appetizer was yummy too. The sunset view was gorgeous and we had a friendly and efficient server.
   

   El Torito - Redondo BeachResponded on 22 February 2025

   We are happy to hear about your experience! We appreciate you taking the time to share.
   

   Is this helpful?

4. G

   Gabriel

   Los Angeles1 review

   5.0

   Dined on 17 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great time at El Torito ;) Our waitress was more than helpful and sat us down at a table overlooking the ocean 💙  Will be back soon 
   

   Is this helpful?

5. O

   Oscar

   Los Angeles4 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service as always, from the greater all The way to the waiter everyone is on point
   

   El Torito - Redondo BeachResponded on 24 February 2025

   Hello Oscar, We are happy to hear about your experience! We appreciate you taking the time to share your experience with us. Hope to see you soon.
   

   Is this helpful?

6. B

   Breana

   Los Angeles1 review

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   My husband and I had reservations and were seated almost immediately with minimal wait, which was great. However, once seated, we waited 20 minutes before anyone acknowledged us. An older male server eventually stopped by, apologized for the wait, and took our order—but without writing it down. While that seemed a bit unusual, we didn’t think much of it. Another 20 minutes passed, and nothing arrived. A young female server then approached us, apologized for the misunderstanding, and took our order again. She was incredibly helpful, and I appreciated her stepping in to make things right. It’s unfortunate that she has to work alongside colleagues who don’t fulfill their responsibilities. It felt like the older server was trying to take over our table but then neglected to follow through, which ultimately reflected poorly on management. In the end, we did receive great service from the young server, and the food was excellent. I understand it was a busy night, but the lack of service from the older male server was unacceptable.
   

   El Torito - Redondo BeachResponded on 22 February 2025

   We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you.
   

   Is this helpful?

7. D

   DARLENE VIP

   Los Angeles34 reviews

   3.0

   Dined on 13 January 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   It was good. Waiter was too energetic! Some of the food was fairly good. They didn’t have some of their advertised dishes online. Kinda disappointing😏
   

   El Torito - Redondo BeachResponded on 2 February 2025

   Darlene please email us with details about what was dissatisfying about your experience. We hope to hear from you soon!
   

   Is this helpful?

8. A

   Ana

   Los Angeles10 reviews

   5.0

   Dined on 11 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience at El Torito was excellent or waiter Ana and all the rest of the staff were so kind and accommodating to our big family.
   

   El Torito - Redondo BeachResponded on 12 January 2025

   Ana thanks for leaving us such a wonderful review. We are glad that you and family loved our services. Our staff will be pleased to learn of your high praise. They work very diligently, and it will provide them with great encouragement to keep up their hard work.
   

   Is this helpful?

9. MA

   MARGIER VIP

   Seattle5 reviews

   3.0

   Dined on 5 January 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Mandatory 20% tip is steep when you're getting your own buffet food. And same price for 13 year old minors and mimosa drinking adults doesn't make sense either. But good variety of food available.
   

   El Torito - Redondo BeachResponded on 6 January 2025

   Hello, Margier thank you for taking the time to share your feedback. We are glad to hear you enjoyed the variety of food we offer! We also understand your concerns regarding the service charge and the pricing. The service charge help is always announced to our guest at the beginning and help us support our team who work diligently to provide a welcoming and enjoyable dining experience, even in a buffet-style setting. As for pricing, we aim to offer a consistent experience for all our guest, but we value your input and we will take it into consideration as we review our policies. We appreciate your visit and hope to welcome you back again soon!
   

   Is this helpful?

10. R

    Ross

    Mexico City1 review

    1.0

    Dined on 1 January 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Quise una cena de fin de año y nos sacaron del restaurante antes de poder recibir el año, la mesera fue muy mala la verdad, la comida no fue rica y el restaurante sucio.
    

    El Torito - Redondo BeachResponded on 6 January 2025

    Hola Ross, lamentamos mucho que usted y su familia hayan tenido tan mala experiecia en nuestro restaurante, sin embargo nuestro horario es de 11:00am a 10:00pm y desafortunadamente no podemos mantener a nuestros clientes mucho tiempo despues de cerrar por questiones legales por lo tanto fue imposible para nosotros permitirle recibir el ano en nuestras instalaciones. Le ofrecemos nuestras mas cinseras disculpas.
    

    Is this helpful?