El Torito - Sherman Oaks

Review summary

1. T

   Tracy VIP

   Los Angeles7 reviews

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   We knew it would be busy because it was Valentine's Day so we planned for that. Our waitress didn't write anything down then said one of drinks wrong twice. She brought out my partner's meal and completely forgot about mine. She then asked how our meal was and when I told her I was still waiting on mine 15 min after our first meal was brought out, she proceeded to ask me what I had ordered. The manager ended up comping the meal because as he walked over to talk to us, we realized the waitress had given us an empty tortilla container. No idea what the problem was. We've never had such a terrible experience there and we've been to this location many times.
   

   Is this helpful?

2. V

   Viviana

   Los Angeles1 review

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Went for dinner last night for Valentine’s Day with very high hopes of eating authentic Mexican food. I had reservations and special requests. To say the least, it will be my last time here. Very disappointed with the service at the front and unprofessionalism. They don’t take reservations here seriously. The food was the problem. I got a combo plate with chicken flautas and enchiladas. The flautas were soggy and awful. The enchilada tasted like ketchup very generic. The quality is worse than pollo loco if I’m being honest. They focus on big portions but not on taste. My food was served cold and tasted generic. I did not finish my plate from how cold it was. My partners plate too. The plates were full in the end because no one liked the food. Time to find a New Mexican spot.
   

   El Torito - Sherman OaksResponded on 21 February 2025

   My name is Joseph the Bar Manager of El Torito in Sherman Oaks. Although I prefer to hear great comments about our food and service, your kind feedback is what we value the most. I hope that you can give us a second chance and you will see how your feedback made a difference. If you could please provide me with the best time to call you regarding your experience would be fantastic. I would like to turn around your next dining experience with us.
   

   Is this helpful?

3. J

   Judy VIP

   Los Angeles150 reviews

   2.0

   Dined on 9 February 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Everything on the buffet was very, very salty and all tasted the same. They raised the price to $33.50 and I really don’t know why. They took away or changed an item that had shrimp on the salad bar and now it’s basically cucumber, and there’s nothing amazing for that price. The noise level is very high. Hard to talk, but maybe they were short of staff because I had to get my own coffee, the waiter just wasn’t “available” unless I flagged him down for coffee, Champaign, napkins. Good grief. I must not be the only one with that feeling as it wasn’t as busy as it has been with people waiting outside for a table. Could be new management…?
   

   Is this helpful?

4. K

   Kimberly

   Los Angeles2 reviews

   5.0

   Dined on 5 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrated my birthday with my family. The food was amazing and our server was awesome.
   

   El Torito - Sherman OaksResponded on 10 January 2025

   Thank you so much for the stars! We look forward to seeing you again soon! – Xperience Restaurant Group
   

   Is this helpful?

5. R

   Ron VIP

   Los Angeles47 reviews

   4.0

   Dined on 2 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Went for New Years day dinner. Seated right away. Great service. Very good food. Had a very generous salmon dinner. Huge portions with rice and vegetables. Flavorful gaucamole prepared at our table.
   

   El Torito - Sherman OaksResponded on 10 January 2025

   We are happy to hear about your experience! We appreciate you taking the time to share. Your review means a lot to us and lets us know we are on the right track! - Xperience Restaurant Group
   

   Is this helpful?

6. R

   RIZLLE

   Los Angeles2 reviews

   1.0

   Dined on 25 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The ad for the Christmas buffet was unclear, providing 2 time slots 9-2 for brunch, and 2-8 pm. Our reservation was for 3:15. Apparently, it was a brunch buffet for 39.99/person... Which is pretty pricey for a brunch. We left after being seated. We headed to a seafood buffet instead which was $10 less than this price tag
   

   El Torito - Sherman OaksResponded on 28 December 2024

   We apologize for the inconvenience you experienced. Please feel free at any moment to speak with management regarding your experience. Feel free to contact the restaurant directly at 8189905860. -Xperience Restaurant Group.
   

   Is this helpful?

7. B

   Billy VIP

   Los Angeles6 reviews

   5.0

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love that they were open on Christmas Day because we were starving and everything was closed after all it’s Christmas! Super awesome staff and our server Kelvin was very informative about new items on the menu and specials on the brunch buffet. All in all a great experience. :)
   

   El Torito - Sherman OaksResponded on 27 December 2024

   We cannot thank you enough for the kind words about our restaurant. Your review means a lot to us and lets us know we are on the right track! – Xperience Restaurant Group
   

   Is this helpful?

8. J

   Jeniffer

   Los Angeles2 reviews

   5.0

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This year, I made the deliberate choice to spend Christmas Day at El Torito, a decision that proved to be exceptionally rewarding. The ambiance of the establishment is nothing short of remarkable, creating an inviting atmosphere that enhances the dining experience. The service, in particular, was exemplary; our waitress, Maria, exhibited an extraordinary level of professionalism and attentiveness that left a lasting impression. Her ability to anticipate our needs and provide recommendations was commendable, and it is worth noting that her efforts contributed significantly to our overall satisfaction. I wholeheartedly endorse El Torito as a premier dining destination, especially during the holiday season, and encourage others to consider it for their future celebrations. The combination of exquisite service and delightful cuisine ensures that patrons will leave feeling exceedingly pleased.
   

   El Torito - Sherman OaksResponded on 27 December 2024

   Thanks for leaving us such a wonderful review. We are glad that you and family loved our services. Our staff will be pleased to learn of your high praise. They work very diligently, and it will provide them with great encouragement to keep up their hard work. – Xperience Restaurant Group
   

   Is this helpful?

9. J

   Judy VIP

   Los Angeles150 reviews

   3.0

   Dined on 25 December 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food is ok. Not out of this world amazing but better than fast food. It’s just the noise level. Horrid. You need to scream to be heard across the table and that only compounds with everyone screaming. They MUST do something about their acoustics. The fact that you can’t enjoy anyone’s company that you are dining with is a turn off. Go alone - or don’t go… unless you just want to scarf down your meal and leave. I think because of the price point, there are a lot of parties there… so imagine tables of 10 or 20 yelling at the top of their lungs, laughing loudly and you just trying to enjoy a meal and share company and conversation. Forget it! Not possible. Fix your acoustics El Torito!
   

   El Torito - Sherman OaksResponded on 28 December 2024

   We apologize for the inconvenience. Please feel free to reach out to management if you are curious to know about days, we are not busy to enjoy your time with significant others. Contact the restaurant directly at 8189905860 and speak to any of our managers.
   

   Is this helpful?

10. R

    Robin VIP

    Los Angeles29 reviews

    5.0

    Dined on 24 December 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 5

    This restaurant always delivers. The food is fresh, and the service good. It is not the best Mexican food in town, but it is consistent, with a lovely atmosphere.
    

    El Torito - Sherman OaksResponded on 27 December 2024

    Thank you for your feedback. We hope to see you again soon! – Xperience Restaurant Group
    

    Is this helpful?