El Torito - West Covina

Review summary

1. J

   Jill

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Wanted to split our party amongst two tables. We had the exact number of guests as reserved - was very unhappy. Asked to be seated together and then they gave us two tables shoved together. Different height tables. So annoying throughout the meal
   

   El Torito - West CovinaResponded 2 days ago

   Thanks for the review. We're truly sorry to hear about your experience at El Torito - West Covina. It's clear that we didn't meet your expectations and for that, we apologize. We strive to provide an enjoyable dining experience for all our guests and it's clear we missed the mark during your visit. Your feedback about the seating arrangement is noted and we will work on improving our seating arrangements to avoid such situations in the future. We appreciate your feedback and hope to have the chance to serve you better in the future.
   

   Is this helpful?

   Report
2. S

   Sergio

   Las Vegas

   7 reviews

   3.0

   7 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   We like this place and come here when we are in town but this time the service and the atmosphere were off. The server never came to refill our drinks or ask if everything was going well. He seemed bothered by the fact that we had a free appetizer.. food was just ok this time and felt rushed.
   

   Is this helpful?

   Report
3. J

   Jakelin

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience, we were sat right away. Food was delicious, had a variety of items tho choose from.
   

   El Torito - West CovinaResponded on 9 December 2024

   Thanks for the review! We're thrilled to hear that you had a great experience at El Torito - West Covina. We always strive to provide great service and it's great to hear that you appreciated it. We look forward to serving you again soon!
   

   Is this helpful?

   Report
4. G

   Glenn

   Los Angeles

   4 reviews

   3.0

   4 reviews

   Dined on 7 December 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   We went for lunch on a Saturday at 11:30 am, party of 8 with a reservation. We were seated quickly but it took a long time for our waitress to show up for drink orders and a long delay for the drinks to arrive. More delay to take our orders and a very long wait to get the check. Had to flag down the manager to get our check. The restaurant was not that busy but seemed to be severely understaffed.
   

   Is this helpful?

   Report
5. T

   Thomas

   Los Angeles

   6 reviews

   5.0

   6 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 1

   Other than it being hot and the music was too loud in areas, it was a good experience
   

   El Torito - West CovinaResponded on 30 November 2024

   Thank you for taking the time to rate us thomas, your 5 stars are much appreciated. Thank you
   

   Is this helpful?

   Report
6. G

   Gladys

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great. I was there for Thanksgiving and our server was very kind.
   

   El Torito - West CovinaResponded on 30 November 2024

   Thank you for your kind words glady, your 5 stars are very much appreciated. Thank you
   

   Is this helpful?

   Report
7. V

   Val R

   San Diego

   1 review

   4.0

   1 review

   Dined on 28 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   This was exactly what we expected. A variety of good quality food for this special day. Are server was kind and as attentive as can be but unfortunately was overwhelmed with the crowed and therefore we suffered. The food quality was excellent the servers, cooks and employees were the best! We will go back but will probably book before 2:00 PM in order to beat the crowd. Of all the El Torito franchises I have visited this is the largest and this is why we booked our reservation here. Thanks El Torito!
   

   El Torito - West CovinaResponded on 30 November 2024

   thank you so much for taking the time to rate us val, we are happy you enjoyed our quality of food on thanksgiving. We look forward to having again next year. Thank you
   

   Is this helpful?

   Report
8. C

   Cindy

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thanksgiving was great at El Torito.! The food was amazing, the turkey was moist, mashed potatoes were excellent, the stuffing was so good and the gravy was so delicious! I also loved the carnitas tacos with hand made corn tortillas ! Service was great! The employees worked so hard to make everything so special! I was with a party of 8 and everyone love it! We will be there next year for Thanksgiving! Thank you for amazing dinner
   

   El Torito - West CovinaResponded on 30 November 2024

   Thank you for taking the time to rate us cindy, it was our pleasure having you dine in with us.
   

   Is this helpful?

   Report
9. G

   Gilbert

   Las Vegas

   33 reviews

   5.0

   33 reviews

   Dined on 21 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We ordered the grilled chicken fajita salad and it was delicious. Enough for the two of us. Server was really nice. People next to us were loud because of a game but left after awhile.
   

   El Torito - West CovinaResponded on 24 October 2024

   Hello GilbertT, Thank you for taking the time to leave such a wonderful review. We're thrilled to hear that you enjoyed our grilled chicken fajita salad and found it to be enough for two. It's great to know that our server made your experience even better. We appreciate your understanding regarding the noise from the next-door game, we'll do our best to ensure a more comfortable atmosphere for our guests. We look forward to serving you again soon! Best regards, The Management Team
   

   Is this helpful?

   Report
10. L

    Lillian

    Las Vegas

    99 reviews

    5.0

    99 reviews

    Dined on 27 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Every person who attended to our dining experience was exceptional! I used to visit this location when I was younger and lived closer by..glad to see that the service and meal were the same! We enjoyed Happy Hour (3-9pm) and non-Happy Hour items..food was delish and large portions enough to share and enjoy!
    

    El Torito - West CovinaResponded on 29 September 2024

    Thanks for the feedback, Lilnus! We're thrilled to hear that your dining experience at El Torito - West Covina was exceptional. It's great to know that our service and meal were similar to the one you enjoyed when you visited us earlier in life. We're glad you enjoyed our Happy Hour offerings, too! We strive to provide generous portions and exceptional food and service, so we're glad to hear we hit the mark for you. Looking forward to serving you again soon!
    

    Is this helpful?

    Report