El Torito - West Covina

Review summary

1. OT

   OpenTable Diner

   Los Angeles

   1 review

   1.0

   1 review

   Dined on 9 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Food was not good at all and overpriced. It seemed like they didn’t have enough waiters cause service was subpar.
   

   El Torito - West CovinaResponded 7 days ago

   Thank you so much for contacting us. We are genuinely sorry to hear that your experience was not a positive one. We would love the opportunity to speak with you. can you give me call to 626967516 ask for Hector Velasquez. talk to you soon
   

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2. C

   Celeste

   Los Angeles

   1 review

   4.0

   1 review

   Dined on 2 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We went for Sunday brunch and the food was kind of cold when we got there. Maybe it was the restaurants or the plates, but I wish the food could stay a little bit hotter when we serve ourselves.
   

   El Torito - West CovinaResponded on 3 February 2025

   Thanks for visiting us, Celeste! We're thrilled to hear that you enjoyed our Sunday brunch. We apologize if the food was not hot enough when you received it. We appreciate your feedback and will certainly look into this. It's our aim to ensure our customers are well-fed and comfortable at all times. We hope to serve you again soon and provide a more delightful dining experience.
   

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3. L

   Linda

   Las Vegas

   4 reviews

   2.0

   4 reviews

   Dined on 26 January 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Not a fan of the food. The menudo was cold, I tried a kids corn dog it was stale the only item we found was good and warm was the omelette bar
   

   El Torito - West CovinaResponded on 27 January 2025

   We apologize for any inconvenience we may have caused linda, we take everything with pride, how can we make your experience better with us. Thank you for taking the time to rate us.
   

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4. A

   Antonio

   VIP

   Los Angeles

   15 reviews

   5.0

   15 reviews

   Dined on 26 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just great ! We loved our time ! Food was better than expected :)
   

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   El Torito - West CovinaResponded on 26 January 2025

   Thank you for taking the time to rate us antonio, your 5 stars are much appreciated. thank you. hope to see you soon.
   

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5. R

   Ruthie

   VIP

   San Diego

   2 reviews

   3.0

   2 reviews

   Dined on 12 January 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   The Food & value is great! My concern was the cleanliness and service. The waitresses, waiter & buss man do not take proper cleaning procedures when cleaning the tables or handling the silverware. For example, we saw the same them use a dirty cleaning rag to wipe tables & chairs with no proper cleaning solutions. Another example they rotated small appetizer plates from one table to another (people kids were coughing touching these plates). My problem with the service, is everyone except the hostess looked miserable & our waiter was not very attentive. I know El Torito is a mid class restaurant & it’s still nice to have good service & a clean table.
   

   El Torito - West CovinaResponded on 12 January 2025

   Thanks for the review, Ruthie. We're thrilled to hear that you enjoyed our food and found it to be great value. Your comments about the cleanliness and service are noted and will be shared with our team for improvements. We apologize for any inconvenience caused by the lack of attentiveness and cleanliness. We're constantly working on providing a positive dining experience for all our guests. We appreciate your feedback and look forward to serving you again soon.
   

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6. R

   Rolando

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined on 5 January 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   I tried this locations more time before deciding not to come here anymore. The food was not good at all. Ordered the chicken fajitas and Mazatlan enchiladas (shrimp enchilada) with a side of chicken tortilla soup. The soup was cold and tasted old. The main dishes arrived and the chicken was hard. The rice was overcooked with a taste of old rice. The beans were a disgrace very bland taste. A teaspoon of cornbread and avocado and that’s all. Sorry but I will not recommend or return to this location. They need to step up to the plate and make it better.
   

   El Torito - West CovinaResponded on 6 January 2025

   Hi Rolando, We're truly sorry to hear about your recent experience at El Torito - West Covina. We take pride in our food and it's disappointing to know that we didn't meet your expectations this time around. We're particularly concerned about your comments about our chicken tortilla soup and the main dishes you received. We will certainly take your feedback into account and work on improving our dishes. We hope you'll give us another chance in the future to show you the quality dining experience we're known for. Best, Hector Velasquez, General Manager
   

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7. K

   Kc

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 5 January 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Cool spot for you and your girl to have brunch and drink bottomless mimosas!
   

   El Torito - West CovinaResponded on 9 January 2025

   Thanks for the feedback, Kc! We're thrilled to hear that El Torito - West Covina is a cool spot for you and your girl to have brunch and drink bottomless mimosas! We're glad you enjoyed our food and service. We appreciate your high ratings and look forward to serving you again soon. Cheers!
   

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8. R

   Rodolfo

   Memphis

   5 reviews

   5.0

   5 reviews

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and I are empty nesters with my son and his wife being nurses. Their schedules have them working the holidays. So, going to El Torito for the holidays has become a very cool thing for us to do. My wife and I enjoy the food and the appreciate the service for Christmas (on Christmas day, no less). Ricardo has been the best server we could hope for. Always keeping our mimosas filled. No complaints.
   

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9. J

   Jill

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined on 15 December 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Wanted to split our party amongst two tables. We had the exact number of guests as reserved - was very unhappy. Asked to be seated together and then they gave us two tables shoved together. Different height tables. So annoying throughout the meal
   

   El Torito - West CovinaResponded on 16 December 2024

   Thanks for the review. We're truly sorry to hear about your experience at El Torito - West Covina. It's clear that we didn't meet your expectations and for that, we apologize. We strive to provide an enjoyable dining experience for all our guests and it's clear we missed the mark during your visit. Your feedback about the seating arrangement is noted and we will work on improving our seating arrangements to avoid such situations in the future. We appreciate your feedback and hope to have the chance to serve you better in the future.
   

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10. S

    Sergio

    Las Vegas

    7 reviews

    3.0

    7 reviews

    Dined on 14 December 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4

    We like this place and come here when we are in town but this time the service and the atmosphere were off. The server never came to refill our drinks or ask if everything was going well. He seemed bothered by the fact that we had a free appetizer.. food was just ok this time and felt rushed.
    

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