Elephant & Castle - Rathmines

Review summary

1. C

   Carol

   Dublin

   7 reviews

   5.0

   7 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff in this restaurant are wonderful and the service and food were excellent and great value for money.
   

   Elephant & Castle - RathminesResponded 7 days ago

   Hi Carol, Thank you so much for your kind words! We're thrilled to hear you enjoyed both the food and service, as well as the value we strive to offer. Our team takes great pride in making every visit special, and your feedback means a lot to us. We hope to welcome you back again soon! Best regards, E&C Team!
   

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2. J

   Jennifer

   Dublin

   2 reviews

   4.0

   2 reviews

   Dined on 30 November 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Very cozy atmosphere, food was amazing! Our waiter was so friendly but unfortunately we waited a full hour from sitting down to getting our food….shame as other than this we had a lovely evening!
   

   Elephant & Castle - RathminesResponded on 2 December 2024

   Hi Jennifer, Thank you for sharing your experience with us! We’re so glad you enjoyed the cozy atmosphere, delicious food, and friendly service from our team. We sincerely apologize for the wait time for your food, it’s certainly not the standard we aim to provide. Your feedback is invaluable, and we’ll work on ensuring this doesn’t happen in the future. We’re delighted you still had a lovely evening, and we hope to welcome you back soon for an even smoother experience! Best regards, E&C Team!
   

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3. O

   OISIN

   Dublin

   1 review

   5.0

   1 review

   Dined on 18 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The food was as good as all elephants and castle restaurants, which are amazing. The staff were bubbly and always happy to help. We will definitely be coming back
   

   Elephant & Castle - RathminesResponded on 19 November 2024

   Hi Oisin, Thank you so much for your kind words! We’re thrilled to hear you enjoyed the food and found our staff bubbly and helpful—it means a lot to us. Your support is truly appreciated, and we can’t wait to welcome you back again soon for another amazing visit! Best regards, E&C Team!
   

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4. R

   Robert

   London

   6 reviews

   3.0

   6 reviews

   Dined on 17 November 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Had issue that they could not find the booking thankfully they had a table available.
   

   Elephant & Castle - RathminesResponded on 19 November 2024

   Hi Robert, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your booking. While we're glad we could accommodate you with a table, we understand how frustrating this must have been and will review our reservation process to prevent such issues in the future. We value your experience and hope to have the chance to serve you again, ensuring everything is seamless from start to finish. Best regards, E&C Team!
   

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5. E

   Emer

   Dublin

   2 reviews

   3.0

   2 reviews

   Dined on 15 November 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Gorgeous food. But for the second time in a row the service was bad. After 20 mins of no attention I had to go find a server to take our order. Servers were all talking to each other and avoiding eye contact with customers. Again I had to get up off the table and ask someone for the bill.
   

   Elephant & Castle - RathminesResponded on 18 November 2024

   Hi Emer! Thank you for your feedback. We’re glad you enjoyed the food but sincerely apologize for the issues with our service. This is not the experience we aim to provide, and we’ll address this with our team immediately to ensure better attention to all guests. We appreciate you bringing this to our attention and hope to provide you with a much better experience in the future. Best regards, E&C Team!
   

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6. D

   Dearbhail

   Dublin

   2 reviews

   3.0

   2 reviews

   Dined on 6 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Food was not up to previous standard. Chips felt old and almost like leftovers and food was only lukewarm as if it had been sitting for a long time without being kept warm. This is my first time having a bad experience in this particular Elephant & Castle and I was disappointed.
   

   Elephant & Castle - RathminesResponded on 7 November 2024

   Hi Dearbhail, Thank you for rating us. We’re sorry to hear that your experience at our restaurant didn’t fully meet your expectations. We strive to offer each guest a memorable visit, and your insights help us see where we can improve. If there’s anything specific you think we could work on, we’d love to hear it. Please feel free to reach out directly. We’d be delighted to welcome you back and provide an experience that exceeds your expectations next time. Best regards, E&C Team!
   

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7. T

   Tanya

   N. Ireland

   1 review

   4.0

   1 review

   Dined on 3 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The bathroom is always dirty. The same food tests different. For example the soup I ordered today was not delicious than a few weeks ago.
   

   Elephant & Castle - RathminesResponded on 4 November 2024

   Hi Tanya, Thank you for taking the time to leave your review. We're glad to see you enjoyed some aspects of your experience, though we’re sorry to hear that consistency and cleanliness were an issue during your visit. We know how important it is to provide a reliable and welcoming experience each time, so your feedback is very valuable to us. Please rest assured that we’re addressing the concerns you raised with our team, especially around maintaining a spotless environment and ensuring consistency in the quality of our dishes. We hope to welcome you back soon and provide a seamless experience that meets your expectations every time. Best regards, E&C Team!
   

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8. M

   Miyu

   Dublin

   1 review

   4.0

   1 review

   Dined on 1 November 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   Good chicken wings! Food and drinks are good but the restaurant is very noisy
   

   Elephant & Castle - RathminesResponded on 5 November 2024

   Hi Miyu, Thank you for your feedback! We're so glad you enjoyed the chicken wings and the food and drinks. We appreciate you mentioning the noise level as well — we’re always looking for ways to improve the dining experience. Hope to welcome you back soon for another great meal! E&C Team
   

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9. D

   Deirdre

   Dublin

   10 reviews

   4.0

   10 reviews

   Dined on 28 October 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   The starter - dirty chicken was just delicious As was my partner’s chilli burger My wings were very disappointing as they were totally overcooked. I’m used to receiving wings that are crispy on the outside and juicy on the inside - giving a burst of taste as you bite into them. This is were you lost the stars. It was like they had been under a heater for hours
   

   Elephant & Castle - RathminesResponded on 29 October 2024

   Hi Deirdre, Thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed both the Dirty Chicken starter and your partner’s chili burger! It’s wonderful to know those dishes hit the mark for you. However, we're truly sorry to hear that the wings did not meet your expectations. We hope you’ll give us another chance to provide you with a flawless experience. Please don’t hesitate to reach out the next time you visit – we’d love the opportunity to make it right. Best regards, E&C Team!
   

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10. G

    Greg

    Dublin

    2 reviews

    3.0

    2 reviews

    Dined on 26 October 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4

    It took 55 mins for food to arrive from when we sat down. To be fair the waiter was v apologetic but clearly other tables were prioritised. Place was less than half full so should not have taken that long. Other tables that the staff seem to know well got their food first even though we ordered before them. We did enquire twice and let them know but as I said the waiter was apologetic and seemed like a nice fella. Very frustrating with a young family
    

    Elephant & Castle - RathminesResponded on 27 October 2024

    Hi Greg, Thank you for your feedback. I sincerely apologize for the long wait time you experienced during your visit. We strive to provide timely service, and I’m sorry we didn’t meet that expectation this time. I appreciate your understanding and your kind words about our waiter. Your comments are really helpful as we work to improve. We hope you’ll give us another try and allow us the chance to provide a better experience for you and your family.
    

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