Ember & Elm at Dollywood’s HeartSong Resort

Review summary

1. H

   Heather

   Western KY

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The lightly salted biscuits were amazing! Service was great.
   

   Ember & Elm at Dollywood’s HeartSong ResortResponded today

   Heather, Thank you for your 5-star review. Our biscuits are amazing aren't they! We look forward to seeing you again soon. - Shaun O'Malley, Restuarant Manager
   

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2. K

   Kat

   Charleston

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything about our Christmas meal was fantastic! Noel was our awesome server and did a great job. Loved that we never felt rushed. We will definitely be back for another meal. The resort itself is beautiful.
   

   Ember & Elm at Dollywood’s HeartSong ResortResponded today

   Kat, we are glad you enjoyed your experience at Ember and Elm. We hope to see you again soon. - Thank you. Shaun O'Malley - Restaurant Manager
   

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3. D

   Debbie

   Columbus

   24 reviews

   4.0

   24 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Went for their Christmas 3 course meal. Noel was our server. He was very passive and not very accommodating. We asked to change the dressing on a salad or to leave pickles off of the other.... we were told no. Food arrived and I will say it looked and tasted very good. Server came over, after food was delivered by someone else, and told us he would bring us more water and tea. We finished our meal with empty glasses as he never brought the refills nor did he come back to check to check how the meal was. After finally getting his attention, we got refills and the dessert course. My husband ordered the cheesecake that was supposed to have peppermint bark and rumchata cream..... it had neither. It was served with blueberries. Once again we flagged him down and inquired on the confusion. His only comment was well this is what I have been serving all night...... seriously!?! Would go again for the food but probably not because of the service.
   

   Ember & Elm at Dollywood’s HeartSong ResortResponded today

   Debbie, We are sorry to hear about your experience with us. We will have a conversation with Noel about service. Thank you for letting us know and we are glad you enjoyed the food. Thank You - Shaun O'Malley, Restaurant Manager
   

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4. S

   Steve

   VIP

   Charlotte

   116 reviews

   4.0

   116 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The location is very beautiful and the service was fantastic. Most of our two meals were great. Unfortunately, our two prime ribs had little to no taste and we're overcooked.
   

   Ember & Elm at Dollywood’s HeartSong ResortResponded today

   We are glad that you think our Resort is beautiful. We are also sorry that you did not think the Prime Rib had any flavor. We hope to see you back again soon so we can deliver the dining experience you expected. - Shaun O'Malley, Restaurant Manager
   

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5. T

   Tim

   Louisville

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We booked our reservations for Christmas morning and we were pleasantly surprised at how beautiful everything was! We had the buffet and the food was yummy! We loved our server! It was all decorated for Christmas! We definitely would recommend.
   

   Ember & Elm at Dollywood’s HeartSong ResortResponded today

   Tim, Thank you for your 5-star review! We look forward to seeing you again soon. - Thanks. Shaun O'Malley, Restaurant Manager
   

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6. K

   Kaye

   VIP

   Tampa

   22 reviews

   3.0

   22 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Such a beautiful resort. The food was not great however. It’s unfortunate as I was very much looking forward to bringing my family here from England but the food just wasn’t great at all. They had burgers, I had the salmon en croute. Would not return.
   

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7. A

   Andres

   Chicago

   6 reviews

   5.0

   6 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and food great. We decided to go there every day during our stay
   

   Ember & Elm at Dollywood’s HeartSong ResortResponded today

   Thank you for your 5-star review! We look forward to seeing you again soon. - Thanks. Shaun O'Malley, Restaurant Manager
   

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8. J

   James

   VIP

   Charleston

   11 reviews

   4.0

   11 reviews

   Dined on 18 December 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Food was overcooked and only warm. (lamp chops). I think they held food for other food on order.
   

   Ember & Elm at Dollywood’s HeartSong ResortResponded today

   Hello James, I am sorry that you had that experience at Ember and Elm. Thank you for providing feedback so we can constantly improve upon our experience to better serve our guests. Thank you - Shaun O'Malley, Restaurant Manager.
   

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9. T

   Tom

   Tampa

   2 reviews

   3.0

   2 reviews

   Dined on 18 December 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 2

   While the quality of the food served was very good the dining experience had much to desire. There was a very limited fine dining items. The restaurant felt like eating in a Cracker Barrel. The menu, except for a couple if items, was exactly like the bar menu. There was absolutely zero ambiance, bright lights, decor and etc. I fully understand that the resort is very FAMILY oriented there should still be a restaurant for quiet upscale fine dining. We totally enjoyed the resort except for the dining experience.
   

   Ember & Elm at Dollywood’s HeartSong ResortResponded today

   Hello Tom, Thank you for your review. We have only been open for 1 year and we are still exploring all of our options, and we will take your recommendations into consideration as we continue to grow and expand on our operation. Thank you - Shaun O'Malley, Restaurant Manager.
   

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10. R

    Roy

    Charlotte

    34 reviews

    4.0

    34 reviews

    Dined on 17 December 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    Food was good and so was the service. We did the breakfast buffet so it was pretty simple. We would go again on another stay.
    

    Ember & Elm at Dollywood’s HeartSong ResortResponded today

    Thank you for your 4-star review! We look forward to seeing you again soon. - Thanks. Shaun O'Malley, Restaurant Manager
    

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