Ember & Elm at Dollywood’s HeartSong Resort

Review summary

1. M

   MEL

   Jacksonville

   1 review

   vip
   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Unfortunately it was the worst THANKSGIVING DINNER we had. We paid $400+ (tax & tip) for party of 5 (2 adults & 3 kids), for Thanksgiving buffet that food was very dry, only chicken tenders for kids, no variety of food, literally no food at all. Desserts were all bland. Our sodas came half way of our dinner because they don't have clean glasses available. Our realizations after this dinner, DO NOT GO to a fancy Thanksgiving dinner. Chinese buffet is wayyyyyy better than this at a fraction of the cost. We will never complain about the food when we go cruising. Ember & Elm is waayyyyyyy most worst than any buffets at our cruises. We thought this gonna be the highlight of our Gatlinburg trip, but it was a huge disappointment. Though we give credits to the busser for working so hard that night.
   

   Is this helpful?

   Report
2. A

   Annakate

   Charleston

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family and I ate at Ember & Elm multiple times during our stay. The service, food, cleanliness, and comfort were all above par. Our server Bill greeted us each morning for breakfast. The avocado toast was the absolute best I have ever had and my husband loved the buffet. Being away for the holidays is new to our family so I admittedly looked for ways to scrutinize and compare it to our personal traditions. We chose the Thanksgiving dinner buffet based on the variety of options available. It was not as intimate as I had hoped, maybe because of the open ballroom. However, no detail was overlooked. The food was abundant and delicious. Everything was decorated beautifully. We had Jeanine taking care of us, who was so kind. I honestly can say I am grateful to Ember & Elm for making my family’s Thanksgiving wonderful. We may have even found a new tradition.
   

   • 

   Is this helpful?

   Report
3. M

   Melisa

   Orlando

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great! We are looking forward to coming next year for Thanksgiving again.
   

   • 

   Is this helpful?

   Report
4. R

   Ryan

   New Orleans

   9 reviews

   vip
   5.0

   9 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great thanksgivings buffet, service was incredible and added bonus was live music.
   

   Is this helpful?

   Report
5. L

   Linda

   Nashville

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was awesome. ALL staff were amazing on Thanksgiving Day!!!! Thank you!!
   

   Is this helpful?

   Report
6. E

   Elizabeth

   E. Tennessee

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was awesome! Doug was awesome and so helpful and kind. Doug saved us from walking back to our hotel and not getting eaten by the bears (lol). The biscuits were incredible! Great great experience for the whole family!
   

   Is this helpful?

   Report
7. E

   Eddie

   E. Tennessee

   16 reviews

   vip
   5.0

   16 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food and the service provided by LuLu were outstanding. The host staff were friendly and efficient.
   

   Is this helpful?

   Report
8. V

   Vanessa

   Western NC

   4 reviews

   5.0

   4 reviews

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very welcoming, attentive (one of our daughters has a milk allergy and the Chef came out to speak with her and discuss what options she had), the service and food was excellent. Our server Dan was exceptional and made our first experience at Ember and Elm very memorable. Thank you for a wonderful dining experience.
   

   Is this helpful?

   Report
9. A

   Ann

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on 18 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Wonderful chef making custom order omelettes! Mine was delicious. She even kindly brought mine over to me. Excellent service as well. Our waitress was very nice and also helped the busboys who had special needs. Very impressed with Dolly’s inclusive hiring practices!
   

   Is this helpful?

   Report
10. A

    Alyssa

    Philadelphia

    12 reviews

    vip
    5.0

    12 reviews

    Dined on 17 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    This is a hidden gem! The food was exceptional and our server, Ariel, was attentive and gave us timely service. My husband ordered the filet and I ordered the gnocchi. Both dishes were delicious!
    

    Is this helpful?

    Report