EMei

Review summary

1. b

   babar

   VIP

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious gluten free options, the best!!a mist stop for anyone who eats gluten free
   

   EMeiResponded 1 day ago

   Thank you for your review! We're so glad you enjoyed our gluten-free options. We appreciate your support and hope to see you again soon! Warm regards, EMei
   

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2. R

   Raymond

   Philadelphia

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Food was good, but pricier than I would like. I order tea smoked duck (half) which was 30 bucks. I had a reservation at 7 but still had to wait 25 minutes for my table. Also, one of the servers tried to take away my plate while I was still eating. They really want you in and out it seems, at least during busy hours.
   

   EMeiResponded 1 day ago

   Thank you for your feedback. We're glad you enjoyed the food. We apologize for the rushed service—that's not the experience we want for our guests. We'll share your comments with our team to improve. We appreciate your visit and hope to provide an even better experience next time! Warm regards, EMei
   

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3. R

   Randi

   Philadelphia

   5 reviews

   4.0

   5 reviews

   Dined on 16 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Amazing first experience here!! Food is delicious So many gluten free options which is great for my celiac son. Everything we had was so good
   

   EMeiResponded on 18 February 2025

   Thank you for the wonderful review! We're so happy to hear that you had an amazing experience with us, and that our gluten-free options worked well for your son. We can’t wait to have you back for more delicious dishes! Warm regards, EMei
   

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4. J

   Josh

   Philadelphia

   4 reviews

   5.0

   4 reviews

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Top-tier restaurant in Chinatown definitely American modern flare, but authentic taste. Also did not feel like crap after I ate it or anyone else in my party. 
   

   EMeiResponded on 18 February 2025

   Thanks for the fantastic review! We're so glad you enjoyed the food. It’s awesome to hear that everyone felt great after the meal! We can’t wait to welcome you back. Warm regards, EMei
   

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5. G

   Gabriela

   Philadelphia

   3 reviews

   3.0

   3 reviews

   Dined on 15 February 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   The place is nice and cozy. The food was great but the service not quite. Our server wasn’t very friendly even though they were polite. We were left unattended for a long time waiting to order something and to get the check. The drink I ordered never arrived, which was a bit disappointing. It was still a good experience because the food was great. I would recommend to go if you have no time limit. We spent fairly 2 hours for a dining experience that should take no more than 1.5 hours.
   

   EMeiResponded 4 days ago

   Thank you for sharing your feedback, and we’re happy to hear you enjoyed the food and atmosphere. We truly apologize for the service issues you experienced, as this is not the standard we aim to provide. I have shared your feedback with the manager, and we will certainly address this with our team to improve the overall experience. We appreciate your recommendation and hope to have the chance to serve you better next time. Warm regards, EMei
   

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6. N

   Nancy

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were seated promptly at our reservation time and the restaurant was packed! Our server came to greet us and was very knowledgeable about the extensive menu. We had apps and entrees for two ppl. Delicious!! E will definitely be back. Highly recommend this place but make a reservation!
   

   EMeiResponded on 6 February 2025

   Thank you for your wonderful review! We're so glad you enjoyed your meal and had a great experience with our team. We appreciate your recommendation and look forward to welcoming you back soon! Warm regards, EMei
   

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7. N

   Nivedita

   VIP

   Washington DC

   19 reviews

   2.0

   19 reviews

   Dined on 31 January 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The place was packed and clearly is popular. However, my family and I found the food and overall experience to be mediocre at best. Everything was haphazard.
   

   EMeiResponded on 1 February 2025

   Thank you for sharing your experience with us. We’re truly sorry to hear that your visit didn’t meet your expectations. Customer satisfaction is our ultimate goal, and your feedback has been shared with our team. We’re always aware of the areas where we can improve and approach every piece of feedback with humility. Our head chef from Chengdu, along with five or six other chefs from Sichuan, is committed to growing and improving based on our guests’ feedback. We are actively reviewing all possible improvements and striving to provide a better dining experience for our customers. Once again, thank you for taking the time to share your thoughts. If you have any additional suggestions, we’d love to hear from you at hello@emei.restaurant. We look forward to serving you again.
   

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8. A

   Andrew

   Philadelphia

   5 reviews

   5.0

   5 reviews

   Dined on 31 January 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   I have celiac and the restaurant was very accommodating with gluten-free options. Overall, our food was excellent. The only negative, was that they cleared our table and brought the check without ever asking if we wanted anything else or dessert.
   

   EMeiResponded on 4 February 2025

   Thank you for your kind words! We're glad you enjoyed our gluten-free options and overall meal. We appreciate your feedback about the service and will remind our team to check in with guests before bringing the check. Your feedback has been shared with our manager, and we will review any areas for improvement. We hope to serve you again soon for an even better experience! Warm regards, EMei
   

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9. J

   Jesse

   Philadelphia

   15 reviews

   5.0

   15 reviews

   Dined on 29 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious Szechuan food! Great service, comfortable atmosphere. If you don’t like spicy food, this probably isn’t the place for you though.
   

   EMeiResponded on 1 February 2025

   Thank you for your kind review! We're glad you enjoyed our Sichuan flavors, service, and atmosphere. Our dishes do bring the heat, but we’re always happy to recommend milder options as well. Hope to see you again soon! Warm regards, EMei
   

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10. R

    Rodney

    Philadelphia

    4 reviews

    5.0

    4 reviews

    Dined on 20 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    Spicy and delicious food! Really good food - we really enjoyed the meal. Dumplings, Dan Dan and spice bowl were all top notch
    

    EMeiResponded on 21 January 2025

    Thank you for your wonderful review! We're so glad to hear you enjoyed the spicy flavors and your meal. We look forward to welcoming you back soon! Warm regards, EMei
    

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