Empire Rooftop @ Empire Hotel

Review summary

1. e

   emma

   Tampa

   9 reviews

   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We had a wonderful time dining at the rooftop! The views were spectacular and the drinks were delicious. We will definitely be back next time we are in town.
   

   Empire Rooftop @ Empire HotelResponded today

   Thank you for sharing your experience! We’re delighted to hear you had a wonderful time enjoying the spectacular views and delicious drinks at The Empire Rooftop. We can’t wait to welcome you back on your next visit to town for another memorable experience!
   

   Is this helpful?

2. V

   Vernon

   VIP

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Comfy couches, beautiful views of Lincoln Center, potent cocktails, yummy appetizers, and attentive waitresses/hostesses. Highly recommend!
   

   Empire Rooftop @ Empire HotelResponded today

   Thank you for your wonderful review! We’re thrilled to hear you enjoyed our seating, views, cocktails, and appetizers! We're glad to know our attentive team made your visit even better. We truly appreciate your recommendation and look forward to welcoming you back for another memorable experience soon!
   

   Is this helpful?

3. M

   Mary Ann

   New York City

   46 reviews

   5.0

   46 reviews

   Dined on 11 January 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Very cool bar atmosphere with great views of Lincoln Center from rooftop. A little pricey, but it's all about the scene. We shared a tower platter of finger foods and the food was very good.
   

   Empire Rooftop @ Empire HotelResponded today

   Thank you for sharing your experience! We’re delighted you enjoyed the atmosphere, views of Lincoln Center, and our Empire Platter. We hope to welcome you back for another fantastic evening soon!
   

   Is this helpful?

4. J

   James

   VIP

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on 10 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delightful but noise level in our experience (we are frequent visitors) could be lower to make conversation easier. Otherwise, great in all ways.
   

   Empire Rooftop @ Empire HotelResponded today

   Thank you for your feedback and for being a frequent visitor to the Empire Rooftop! We’re delighted to hear you find our venue great in so many ways. We understand that noise levels can sometimes impact the experience, and we appreciate you bringing this to our attention. Your input helps us continue to improve, and we’ll certainly consider ways to enhance the ambiance for more comfortable conversations. We look forward to welcoming you back soon for another delightful visit!
   

   Is this helpful?

5. V

   Vince

   New York City

   26 reviews

   5.0

   26 reviews

   Dined on 5 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great experience all around. They were super attentive to my dietary restrictions and made the lobster fresh for me for the lobster taco in order to accommodate. And it was delicious! I'm impressed. Beautiful view and chill vibe on a cold Sunday afternoon in the City.
   

   Empire Rooftop @ Empire HotelResponded on 7 January 2025

   Thank you for your fantastic review! We’re so happy to hear that we could accommodate your dietary restrictions and that you enjoyed the lobster tacos. It’s great to know you had a relaxing and enjoyable experience. We can’t wait to welcome you back for another great afternoon in the city!
   

   Is this helpful?

6. R

   Richard

   New York City

   11 reviews

   5.0

   11 reviews

   Dined on 4 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a reservation and were seated promptly upon arrival at a comfortable low table with a view of Lincoln Center right across the street. Service was attentive and cocktail orders arrived quickly. All 4 in the party said the cocktails were well made to asked for specifications, such as 'slightly dirty Hendrick's Martini.' Oysters Rockefeller were truly excellent and other snacks were good. Background music and noise level were moderate. Prices are $21 for standard cocktails with $3 extra for requested brands such as Ketel One. This is a good place to meet for cocktails and snacks before a performance.
   

   Empire Rooftop @ Empire HotelResponded on 7 January 2025

   Thank you for sharing your five-star experience with us! We're delighted to hear you enjoyed our views, service, cocktails, and food. We look forward to welcoming you back again for another enjoyable visit soon. Cheers!
   

   Is this helpful?

7. S

   Sandrine

   New York City

   1 review

   1.0

   1 review

   Dined on 4 January 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Très déçu par notre passage au Roof Top Empire. Voici les faits : Nous avions prévu de venir simplement boire un verre. À notre arrivée, on nous informe qu’il est obligatoire de réserver. Nous faisons donc une réservation via votre application pour déjeuner, pensant que cela simplifierait les choses. Mais surprise en arrivant : on nous installe sur une petite table basse, sans vue, dans un coin, alors que de nombreuses tables vides étaient disponibles. Pire encore, le personnel nous affirme finalement qu’il n’est pas nécessaire de réserver pour boire un verre… Double discours incompréhensible et désorganisation totale. Résultat : nous avons bu un verre, grignoté sur le pouce et sommes vite repartis. On est très loin du standing promis par ce lieu pourtant si bien présenté.
   

   Empire Rooftop @ Empire HotelResponded on 7 January 2025

   Merci pour votre retour. Nous nous excusons pour la confusion concernant les réservations et l'agencement des sièges. Nous comprenons votre frustration et allons améliorer ces aspects pour offrir une meilleure expérience. Nous espérons avoir l'opportunité de vous accueillir à nouveau et de vous offrir l'expérience attendue. Thank you for sharing your experience, and we apologize for the confusion/ disappointment. We regret the miscommunication regarding reservations and seating arrangement. We understand your frustration and will work to address these issues to improve our guests' experience. We hope you'll give us another opportunity to provide the service and experience you were expecting.
   

   Is this helpful?

8. A

   Andre

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined on 2 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, ambience, food, and cocktails. Easy location accross the Lincoln Center.
   

   Empire Rooftop @ Empire HotelResponded on 7 January 2025

   Thank you for sharing your five-star review. We're glad to you know you enjoyed your experience at The Empire Rooftop. We look forward to welcoming you back again very soon. Cheers!
   

   Is this helpful?

9. R

   Rebecca

   Orange County

   3 reviews

   2.0

   3 reviews

   Dined on 1 January 2025

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 2

   Overall this hotel is disappointing. I brought my daughter here for a gossip girl experience and nothing was recognizable from the show and it is a low end experience.
   

   Empire Rooftop @ Empire HotelResponded on 7 January 2025

   Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations. We understand your disappointment, and your comments will help us in continuing to improve the overall guest experience. We truly value your feedback and hope you’ll consider giving us another opportunity to provide a better experience in the future.
   

   Is this helpful?

10. D

    Domenico

    New York City

    1 review

    5.0

    1 review

    Dined on 31 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    Cibo perfetto Personale disponibile Prezzi buoni Struttura un po’ datata Ma funzionale Veduta scarsa
    

    Empire Rooftop @ Empire HotelResponded on 7 January 2025

    Grazie per aver condiviso il tuo parere! Siamo felici che tu abbia apprezzato il cibo, trovato il nostro staff disponibile e apprezzato i prezzi. Comprendiamo che la struttura possa sembrare un po’ datata, ma siamo contenti che sia stata comunque funzionale per le tue esigenze. Terremo in considerazione anche il tuo commento sulla vista. Speriamo di accoglierti nuovamente presto per un'altra visita piacevole! Thank you for sharing your thoughts! We're glad you enjoyed the food, found our staff helpful, and appreciated the pricing. We'll also take note of your feedback about the view. We hope to welcome you back soon for another enjoyable visit!
    

    Is this helpful?