Empire Rooftop @ Empire Hotel

Review summary

1. E

   Elizabeth

   VIP

   Los Angeles

   31 reviews

   1.0

   31 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   We went for brunch. The coffee was cold. The food came Out one person’s plate at a time, and took far too long. We had to eat in shifts. The servers were nice enough, but were not able to help with the poor kitchen service it seems. The food was fine but nothing special. Location is good — very near Lincoln Center, and the view is nice. Probably a better choice forva drink. I would not eat there.
   

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2. K

   Kristina

   Atlantic City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our service was great Everyone was so nice The view was beautiful and food was good
   

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3. OT

   OpenTable Diner

   New York City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Several people in our party arrived early. They allowed them to be seated before the rest of the guests arrived. Servers/staff were attentive, food was excellent as were the drinks. Great spot to grab food/drinks before attending the philharmonic or the ballet. Would recommend
   

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4. J

   Jennifer

   Columbus

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   The food was just ok. . Drinks were great and enjoyed the atmosphere but would not go back for food .
   

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5. OT

   OpenTable Diner

   Kansas City

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Loved the Empire! Great cocktails and food for good value. Amazing views.
   

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6. J

   Jeanne

   Greater Boston

   7 reviews

   5.0

   7 reviews

   Dined on 11 December 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Everything went so smooth from making reservation and service was excellent
   

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7. A

   Alejandra

   San Francisco

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time especially the views! The food and drinks were amazing. Totally recommend the Gossip Girl experience!
   

   Empire Rooftop @ Empire HotelResponded on 9 December 2024

   Thank you so much for your kind review! We’re thrilled to hear you had a great time. The Gossip Girl experience is definitely a fan favorite, and we’re so glad you had the chance to try it! We appreciate the recommendation and look forward to welcoming you back soon for another unforgettable experience!
   

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8. O

   Owen

   Charleston

   1 review

   3.0

   1 review

   Dined on 8 December 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was great! Guy manning the elevator was not - very condescending.
   

   Empire Rooftop @ Empire HotelResponded on 9 December 2024

   Thank you for your feedback! We’re glad to hear that the service was great, but we sincerely apologize for the experience you had with our lobby host. That’s certainly not the level of service we aim to provide, and we’ll be addressing this with our team. Thank you for bringing this to our attention and we hope to have the opportunity to welcome you back for a better experience.
   

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9. A

   Alejandro

   Mexico City

   3 reviews

   3.0

   3 reviews

   Dined on 1 December 2024

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 4

   I didn’t really expect much since I’ve only watched the Gossip Girl series once, but even though I liked how they gave us one pretty cool mocktail that allowed for a pretty awesome picture, the rest of the food felt very poor. The food tower took around 45 minutes until it got to our table, and they were just some simple and small sandwiches, a croissant and a few macarons. I went with my girlfriend and I would’ve definitely preferred just to get the cocktail, a few pictures and then order something else from the menu. Also didn’t seem like they really cared that we were there to get the experience, it felt like they were doing us a favor even though this cost 50 dollars per person.
   

   Empire Rooftop @ Empire HotelResponded on 5 December 2024

   Thank you for sharing your feedback with us. We’re glad you enjoyed the mocktail and had a chance to capture some great photos! However, we’re truly sorry to hear that the rest of your experience didn’t meet expectations. We take your comments seriously and will be sure to review both the timing of the food and the overall guest experience to ensure we provide a better experience moving forward. Your feedback is invaluable, and we’d love the opportunity to welcome you back for a more enjoyable visit.
   

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10. G

    Gabriellal

    New York City

    14 reviews

    5.0

    14 reviews

    Dined on 29 November 2024

    1. Overall 5
    2. Food 5
    3. Service 3
    4. Ambience 4

    I definitely enjoyed the gossip girl cocktails, as well as the beautiful view. The service was not great, but it also wasn’t bad. Me and my friends had a great time. It was very convenient. Everything was clean. I definitely will go back in the summer for the gossip girl experience and I still highly recommend for New Yorkers and visitors. Food was good!
    

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